Library Services Assistant: Evenings & Weekends

CITY OF REDWOOD CITY; Redwood City (CA); On-site; USD 25,000 - 39,000; Part time

Job summary

Redwood City Public Library is seeking a community-focused casual staff member for a year-round role. The position offers 5–15 hours per week, including nights and weekends, at multiple library locations. This is a non-benefited role with a 1,000-hour annual limit.

You will deliver friendly customer service, assist with self-checkouts, help patrons with computers, and support displays, circulation and clerical tasks in a fast-paced library environment.

Qualifications

• Experience delivering customer service in a public-facing environment.
• Ability to work well in a fast-paced team.

Responsibilities

• Greet customers when entering and leaving the library.
• Provide customer service at all service points.
• Assist customers with self-checkouts and other self-service needs.
• Perform library services using new technologies.
• Issue library cards to new customers.
• Collect payments and fees; answer routine in-person and telephone questions.
• Explain library policies and resolve problems and complaints.
• Assist customers with computers and other devices.
• Follow opening and closing procedures.
• Assist in preparation and maintenance of displays of library materials.
• Collect statistics.
• Assist with preparing library materials for circulation.
• Perform routine clerical assignments and related duties.

Skills

Customer service

Teamwork

Job description

Redwood City is a Charter City operating under the council-manager form of government. The City Council consists ofseven membersand is the governing body elected directly by the residents of Redwood City. As the legislative branch of our local government, the Council makes final decisions on all major city matters and sets City-wide priorities and policies. The Council directs the City Manager to implement these priorities and policies. In 2020, the City Council moved to district-based elections which means City Councilmembers are elected by district instead of at-large voting, where all voters cast their ballots for all candidates in the jurisdiction. The city is a full service city with the departments of Community Development, Engineering & Transportation, Finance, Fire, Human Resources, Information Technology, Library, Parks, Recreation and Community Services, Police, and Public Works Services,along with the City Manager's Office, City Clerk's Office, and City Attorney's Office. Municipal services are delivered with the support of over 600 employees.

The City of Redwood City is a values-driven organization and a leader in the bay area. Redwood City’s Core Purpose is "Build a Great Community Together" and our employees play a vital and indispensable role in realizing this purpose. We’re looking for creative individuals dedicated to excellence, service and integrity. We offer a wide range of public service career opportunities with potential for growth and advancement. We also offer highly competitive salary and benefits, employee development opportunities, along with alternate work schedules and generous vacation and holidays. So if you’re passionate and bright, community-oriented, creative and committed, we hope you consider making the City of Redwood City your next career home.

About the Redwood City Community

Located in the Silicon Valley at the center of the San Francisco Peninsula, the City of Redwood City is known as a creative, innovative and dynamic organization and community. With a population of over 85,000, the city has a healthy blend of residential, commercial and industrial elements in a community that stretches from the San Francisco Bay to the hills of the San Francisco peninsula. The city is home to a vibrant Caltrain station where commuters from both San Jose to the south, and San Francisco to the north, arrive into one of the most tech-savvy communities in the world. Redwood City offers outstanding accommodations, top entertainment, and diverse dining options. The City's pedestrian-friendly and distinctive Downtown honors the community's heritage and is home to a growing number of restaurants, and a vibrant mix of retail to fit every consumer mood. The beautiful Courthouse Square stands as the centerpiece of Downtown and has become the gathering place for people from throughout the community and the peninsula. Redwood City enjoys a one-of-a-kind waterfront including the Redwood Shores neighborhood, with ample recreational opportunities right on the Bay. The community also boasts the only deep-water port in the south San Francisco Bay, has a yacht harbor, and offers numerous bayfront residential options. The success and health of Redwood City is built upon the community's diversity, civic pride, strong neighborhoods, and each individual's sense of responsibility for making the City a better place for all. It's a terrific place to do business, with appealing neighborhoods supported by a strong sense of community, making Redwood City a natural place to call "home".

1044 Middlefield Road Redwood City, 94063

Description

ABOUT THIS POSITION

The Redwood City Public Library is looking for a community centered, values driven person who will deliver active and engaged customer service, with a focus on supporting self-service and delivering top notch experience for each library visitor. The ideal candidate will work well with others to achieve goals in a fast-paced, innovative team environment. The candidate will be friendly, outgoing, enthusiastic, creative, technologically savvy and able to consistently provide superb service to a diverse community of library users. This selected candidate will work year-round 5-15 hours per week including nights and weekends, at any of our library facilities - Redwood City Downtown Library, Redwood Shores Branch Library and Schaberg Branch Library.

Typical duties may include, but are not limited to the following:

• Acknowledgment and greeting customers when entering and leaving the library;
• Provide customer service at all service points;
• Assist customer with self-checkouts and other self-service needs;
• Perform library services using new technologies;
• Issue library cards to new customers;
• Collect payments and fees; answer routine in-person and telephone information questions;
• Explain library policies and resolve problems and complaints;
• Assist customers with computers and other devices;
• Follow opening and closing procedures;
• Assist in preparation and maintenance of displays of library materials;
• Collect statistics;
• Assist with preparing library materials for circulation;
• Perform routine clerical assignments and perform related duties as assigned

The incumbent must be able to perform the essential functions of the job with or without reasonable accommodations.

This is a non-benefited casual position.

Casual employees may not work more than 1000 hours per year. Casual employees will receive sick leave in accordance with State Law.

Applications must be filled out completely. Failure to list work experience,and educationor training,or stating “See Resume” in the work experience section of the application will be considered an incomplete application and subject to disqualification. Resumes may be attached separately, but resumes will not be accepted in lieu of a City application.