Library Security Officer – Calm, Customer-Focused Patrols

Allied Universal; New York (NY); On-site; USD 22,000 - 31,000; Full time

Job summary

Allied Universal in New York City is seeking a Security Officer - Educational Facility to protect library patrons and staff. This unarmed role emphasizes visibility, customer service, and adherence to site policies during daytime shifts.

You will conduct patrols, manage access, report incidents, and maintain a welcoming environment while following procedures. A valid NYS Security Guard license and 18+ years are required; full-time schedule includes days at the library.

Qualifications

• Possess a valid New York State Security Guard License.
• Experience with access control and badge systems is preferred.
• Be comfortable using a computer or tablet, preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.

Responsibilities

• Provide customer service to patrons, visitors, and staff by carrying out security-related procedures, site-specific policies, and, when appropriate, emergency response activities.
• Respond to incidents, disturbances, and critical situations in a calm, professional, problem-solving manner, following established escalation and reporting procedures.
• Conduct regular and random patrols throughout library facilities, public areas, staff spaces, entrances, and exterior perimeter to help identify and report unusual conditions or policy concerns.
• Assist with maintaining an orderly and welcoming environment by communicating site rules, directing visitors, and addressing concerns with professionalism and respect.
• Document incidents, observations, and patrol activity accurately and promptly, and communicate relevant information to site contacts and Allied Universal leadership.

Skills

Customer service

Patrol and observation

Communication

Education

High school diploma or equivalent

Tools

Access control systems

Job description

Allied Universal in New York City is seeking a Security Officer - Educational Facility to protect library patrons and staff. This unarmed role emphasizes visibility, customer service, and adherence to site policies during daytime shifts.

You will conduct patrols, manage access, report incidents, and maintain a welcoming environment while following procedures. A valid NYS Security Guard license and 18+ years are required; full-time schedule includes days at the library.