Library Associate II-Children's Services

Cecil County Library; Perryville (MD); On-site; USD 27,000 - 38,000; Part time

Job summary

Cecil County Public Library in Perryville, MD is seeking a Library Associate II to provide high-quality information, reader, and technology services to children ages birth-11, families, and caregivers. The role includes planning diverse programs, outreach, and excellent customer service in a busy Perryville branch.

This part-time position (25 hours/week) involves collaboration with the Children’s Services team, maintaining the juvenile collection, and promoting library programs to the community,

Qualifications

• Bachelor's degree from an accredited college.
• Within two years of appointment, complete in-service training or nine credit hours in library science.
• Excellent written and verbal communications skills.
• Previous experience working with children ages birth-11.
• Excellent customer service skills.
• Demonstrated commitment to valuing diversity and contributing to an inclusive environment.
• Ability to maintain composure in a changing public-facing environment.
• Knowledge of Windows OS, internet resources, social media and related technologies.
• Willingness to acquire knowledge of library computer systems and applications.
• Ability to lift up to 35 lbs and travel between branches.

Responsibilities

• Provides information services to children, families and caregivers in person, by phone, email, or online.
• Plan and implement library programs for children birth-11 and collaborate with system-wide teams.
• Develop outreach and collaborative programming with schools and community organizations.
• Market library services and merchandise collections to parents/caregivers.
• Maintain juvenile collection and assist in material purchases.
• Utilize the circulation database to place holds for patrons.
• Represent the branch on the system-wide children's services team.
• Maintain library computers and software, troubleshooting as needed.
• Maintain facility and report problems; keep accurate service statistics.
• Shelve materials and perform related duties; support various library projects.

Skills

Customer service

Written and verbal communications

Diversity & inclusion

Team collaboration

Lift up to 35 lbs

Travel between branches

Technology proficiency

Public-facing environment

Problem solving

Education

Bachelor's degree

Tools

Circulation database

Library computers

PC software packages

Job description

Job Details

Job Location: Perryville - Perryville, MD 21903, Salary Range: $23.17 - $23.17 Hourly

General Summary

Under the general supervision of the Branch Manager, the Library Associate II provides high quality information, reader, and technology services to children (ages birth-11), families, and caregivers at the Perryville branch of the Cecil County Public Library while consistently delivering caring, non-judgmental customer service. This position plans and delivers a full range of diverse and innovative programs, services, and outreach initiatives to meet the needs of children (birth-11), families, and caregivers.

Essential Job Functions

• Provides information services, including readers advisory, homework help, reference, and technology assistance to children, families and caregivers in person, via phone, email, online, etc.


• Works collaboratively with system-wide Children’s Services team and external presenters to plan and implement library programs that are responsive to the needs of children, families, and caregivers in the Perryville community.


• Works with Branch Manager to develop and implement outreach and collaborative programming to local school system and community-based organizations


• Actively markets library services and programs to children and their parents/caregiver. Merchandises collections. Recommends and reviews books and other library materials through various media outlets, including the CCPL website.


• Works with Branch Manager to develop and implement department or branch goals within overall system goals.


• Serves as liaison to the local elementary schools and community organizations serving children and their parents/caregivers.


• Monitors and maintains the local juvenile collection and makes recommendations for materials to be purchased.


• Utilizes the library’s circulation database to search for and place holds on materials requested by patrons.


• Represents branch library on system-wide children’s services team.


• May serve on system-wide committees.


• Monitors and maintains library computers and software, troubleshoots and calls for assistance as needed.


• Maintains facility and reports problems to appropriate staff.


• Maintains accurate service statistics.


• Shelves library materials of all types.


• Performs ongoing assignments of moderate to high difficulty.


• Other duties as assigned.

Job Standards

• Promotes and maintains a high standard of customer service, both internal and external.


• Demonstrates ability to work with a diverse community.


• Models positive attitude toward library technology and change.


• Maintains courteous, friendly, and constructive relationships with patrons and staff.


• Promotes and advocates a positive library image in the community.


• Maintains professional growth and awareness through training, self-directed learning and other means to stay abreast of current and emerging trends in the community and in libraries.


• Performs job in keeping with the adopted policies, procedures, and values of the Cecil County Public Library.

Qualifications: Skills/Experience

• Baccalaureate Degree from an accredited college.


• Within two years of appointment, each Library Associate shall have successfully completed Library Associates' in-service training or nine credit hours of formal academic course work in library science. Such training may have been received prior to the date of appointment. Training provided by CCPL off-site in Maryland.


• Excellent written and verbal communications skills.


• Previous experience working with children ages birth-11.


• Excellent customer service skills.


• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.


• Ability to maintain composure and flexibility in a changing, public facing environment.


• Knowledge of Windows operating system, internet resources, social media, and other technologies and how to use them effectively.


• Knowledge of a variety of types of electronic devices for computing, listening, viewing, gaming and new technologies.


• Willingness and ability to acquire knowledge of library computer systems and applications.


• Ability to analyze and perform and or manage a wide variety of library projects.


• Demonstrated knowledge of users' interests, books, readers advisory and new materials formats.


• Excellent computer skills, including various software packages, knowledge of internet resources and how to use them effectively.


• Ability to reach, bend and lift up to 35 lbs.


• Ability to push/pull a rolling book carts.


• Excellent PC skills and experience with software packages.


• Ability to travel between branches and throughout the State, as necessary.

Equipment

• Personal computer, laptop, tablets, printers, scanners, photocopier, AV equipment, laminator, book trucks, security system, cash register.

Working Conditions

Works in normal heat and light conditions with some exposure to seasonal draft conditions. Some eye fatigue from working at computer terminals; physical fatigue from working at counter height (39\") work surface and from repetitive lifting of books, moving wand and pushing carts. Some stress from constant public contact.

Fair Labor Standards Act Status

Non-Exempt

Schedule

Part-Time, 25 hours per week. Regular schedule requires evening, daytime, and weekend hours.

Note

Certain conditions, e.g. economic constraints or staffing patterns, may necessitate change in job description.

EOE

EOE Revised: 03/2022