Library Associate, 35 hrs per week

Jackson County Library District; Medford (MA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Bilingual stipend

Job summary

Jackson County Library District is seeking a Library Associate to provide front-line customer service at the Circulation desk and support library operations. The role includes checking materials in/out, registering patrons, and assisting with programs for all ages.

Requirements include a high school diploma or GED and ideally two years of library experience; bilingual Spanish is a plus. The position offers a stable full-time schedule and equal opportunity employment.

Qualifications

• High School Diploma or GED is required.
• Two years of library experience is desirable.
• Bilingual in Spanish is preferred.

Responsibilities

• Welcomes and registers patrons, issues library cards, checks in and out materials, and manages patron accounts.
• Processes materials in all formats, performs holds/requests, transfers, and security checks as needed.
• Performs daily/monthly hold routines to prepare materials for pickup.
• Collects fines and fees.
• Assists patrons with locating materials using computers and explains procedures.
• May assist with library programs and outreach for all ages, including storytime.
• Provides information about programs, events, and room reservations.
• Shelves materials and handles patron conduct or safety issues as needed.
• Attends assigned duties to keep the library open and operational.

Skills

Customer service

Spanish language

Education

High School Diploma or GED

Job description

Description

JOB CLOSE DATE: September 3, 2026 @ 5:00pm PST

Position Summary

The Library Associate position performs front-line customer service and a variety of moderately complex technical and paraprofessional duties in support of various sections or functions of the library, primarily at the Circulation or other service desk. Excellent customer service to library patrons is the core tenet of the Library Associate position.

Requirements

Duties and Responsibilities

• Provides customer service by welcoming and registering patrons, issuing library cards, checking in and out materials, and managing patron accounts.
• Processes all incoming and returned materials in all formats performing inspection, check in, holds/requests fulfillment, status update, branch transfers, or security measures as needed and necessary for expedient delivery of materials.
• Performs daily and/or monthly hold routines to gather, maintain, organize, update, and/or transfer materials for customer holds pickup.
• Accepts and processes fines, fees, or other payments.
• Assists patrons with locating materials using computers or explaining procedures (checking out, logging onto the Internet, making copies, etc.)
• May assist branch manager with library programming and outreach for all ages.
• May plan, prepare, and execute storytime programs.
• May assist and/or plan and implement programs for all ages, including for Spark Space.
• Provides information regarding programs, events, conference rooms, etc.
• Shelves library materials, as needed.
• Addresses or escalates patron conduct or safety issues to appropriate management.
• Participates in needed and/or assigned business-related activities and clerical responsibilities to ensure the library building is open and operational.
• Regular attendance.
• Performs other duties as assigned.

Compensation

JCLS has a 16-step salary schedule with each step at 1.5%. The starting salary will be based on steps 1-5 on Grade G of the schedule. New hires are placed based on applicable education and experience to the job, as well as keeping within Oregon state pay equity laws. The starting range for this position is $20.61 to $21.90 per hour. Staff members who pass a Spanish language competency test are eligible for a Bilingual Stipend per JCLS policy.

JCLS is an Equal Opportunity Employer

In accordance with Oregon law, veterans who meet the minimum qualifications and any special qualifications for a position may be eligible for veterans' preference in public employment.

Requirements

MINIMUM QUALIFICATIONS

1. High School Diploma or GED.

DESIRED QUALIFICATIONS

1. Two years of library experience.
2. Bilingual in Spanish.

SPECIAL REQUIREMENTS/LICENSES

• Criminal background check required.