Library Assistant

High Point, NC; High Point (NC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Guaranteed pension after vesting

401K and 457B retirement plans

PTO and 13 paid holidays

Tuition reimbursement

Job summary

The City of High Point is seeking a Library Assistant to enhance customer service and help patrons access digital resources and library materials. You will assist with downloading apps, guiding users on digital content access, and support activities across library floors to ensure a welcoming environment.

Applicants should have strong communication and teamwork skills, be comfortable with public speaking, and have at least one year of related customer service experience.

Qualifications

• High school diploma or GED required; at least one consecutive year of recent customer service experience in retail, library, or related service industry.
• Demonstrated commitment to exceptional customer service with strong communication, listening, and teamwork skills.

Responsibilities

• Assist customers with downloading apps and accessing digital content on mobile devices as required.
• Maintain accurate shelving and interpret spine labels for library materials; assist with organizational systems like the Dewey Decimal System.

Skills

Customer service

Communication

Teamwork

Public speaking

Digital literacy

Education

High school diploma or GED

Tools

Microsoft Office

Canva

Social media platforms

Job description

At the City of High Point, we celebrate the creator in everyone. Building on our rich cultural history steeped in industrialism and innovation, our employees seek not only to transform themselves, but the world around us. We are collaborators, we are makers, we are visionaries.We invite you to explore the many opportunities to serve our community, by sharing your talents, skills, and expertise. You'll join a diverse team of over 1300 individuals dedicated not just to making a career, but a difference; because what we create in High Point, changes the world!* A guaranteed life-long monthly pension, once vested after 5 years of service* 401K and 457B Retirement Plans* PTO earned within first year* 13 Paid Holidays per year* Tuition Reimbursement Plan* Competitive medical, dental, and vision plans effective day one* High school diploma or GED equivalent, plus at least one consecutive year of recent (in the last 3 years) customer service experience in retail, library, or a related service industry.* Valid driver's license; cover letter and resume required with application.* Demonstrated commitment to exceptional customer service with strong communication, listening, and teamwork skills; ability to work effectively with a diverse community and adapt to evolving library services...* Intermediate experience in Microsoft Office and basic office practices; ability to accurately interpret and manage computerized records.* Experience with Canva or similar design tools, social media platforms (X/Twitter, Facebook, Instagram, Goodreads), and digital technologies such as online databases and streaming services may be required for certain assignments.* Ability to assist customers with downloading apps, setting up accounts, and accessing digital content on mobile devices may be required for certain assignments.* Knowledge of organizational systems such as the Dewey Decimal System; ability to maintain accurate shelving and interpret spine labels for library materials.* Comfortable with public speaking and training for programs and instruction, including occasional off-site events may be required for certain assignments.* Physical ability to move throughout all library floors, push carts, and lift materials (up to 50 pounds).* Availability to work flexible hours, including evenings, weekends, and holidays; regular schedule includes evenings and a weekend rotation (or as scheduled)* Hearing/Speaking - Expressing and/or receiving information by means of spoken word are both necessary to converse with people in person and over the phone.* Visual Abilities - the ability to perceive via eyesight is required for this position:+ Acuity, far - Clarity of vision at 20 feet or more. Both eyes 20/25 - R 20/30 - L 20/30 corrected+ Acuity, near - Clarity of vision at 20 inches or less. Both eyes 20/25 corrected+ Depth Perception - Three-dimensional vision. Ability to judge distance and space relationships so as to see objects where and as they actually are. Depth Perception - 4+ Field of Vision - Area that can be seen up and down or to right or left while eyes are fixed on a given point.+ Accommodation - Adjustment of lens of eye to bring an object into sharp focus. This item is especially important when doing near-point work at varying distances from eye.* Light to Medium Work* Ability to lift up to 50 lbs. and/or* Exerting up to 20 pounds of force frequently. and* A negligible amount of force constantly to carry and/or move books and other material.* Reaching - Extending the hand(s) or arm(s) in any direction.* Handling - Seizing, holding, grasping, turning, or otherwise working with hand(s).* Fingering - Picking, pinching or otherwise working with fingers primarily rather than the entire hand or arm.* Employee must reach to answer telephone, work with computer terminal, etc. Handles books, materials, cards, forms, documents, pencils, pens etc., requiring use of hands and fingers.* Mathematics Ability+ The ability to use arithmetic to figure due dates and book and material fees and to complete time sheets.* Language Ability+ The ability to read emails, manuals, instructions, directions, book information, forms and other documents relating to the job.+ The ability to write names, addresses, figures, and take messages.+ The ability to be conversant in voice and diction so as to participate in discussions with other employees and the general public in person and by telephone.* Physical Surroundings+ The Library Assistant is Inside Environmental Conditions: Protection from weather conditions but not necessarily from temperature changes.* Hazards+ No environmental hazards indicated for this position.* Machinery/Tools/Work Aids/Other Equipment+ Personnel Resolution, copier, computer, scanner, RFID antenna, credit card machine, calculator, stapler, pen, pencils, books, paper clips, cards, card files, telephone and directory.*The City of High Point is committed to providing a safe, comfortable working environment for all employees. To that end, we are proud to comply with all Occupational Safety and Health Administration (OSHA) requirements, as well as make reasonable accommodations to candidates and employees as we are able in accordance with the Americans with Disabilities Act (ADA). Candidates selected for employment must undergo (a.) a drug screening, in accordance with the City's drug and alcohol policy and (b.) a background screening to determine whether there is any current, pending, or previous charge, conviction or other infraction deemed incompatible with service in the capacity for which the candidate is being hired. In lieu of or in addition to background screening, candidates selected for employment in a position that requires working with children in any capacity must be fingerprinted and undergo a criminal history record check conducted by the North Carolina State Bureau of Investigation. Certain positions are considered so critical to the health and safety of others that a candidate cannot be placed in any such position without passing a pre-placement physical exam. The City offers employment to successful candidates conditioned upon the City's receipt of satisfactory results from all required screenings, checks, and exams, as applicable.*### City of High Point - Benefits Overview StatementThe City of High Point offers a comprehensive benefits package to all regular full-time employees including vacation, holiday, and sick leave as well as medical, dental, vision, and life insurance. Employees in designated part-time positions may participate in some of the benefit programs offered to regular full-time employees.Access the following link to view City of High Point Benefits and links to Benefit sites:The provides a summary of benefits for City of High Point Employees.