Library Access Services Specialist - Late Evening/Overnight

University of Wisconsin-Madison; Madison (WI); Hybrid; USD 26,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

Life insurance

Retirement plan

Job summary

The University of Wisconsin–Madison Libraries is seeking a Library Access Services Specialist to act as Manager on Duty, supporting circulation, desk operations, and safety across campus libraries. This evening/overnight role requires supervising student staff, handling inquiries, and enforcing policies while ensuring welcoming service.

Work includes remote options up to 20% and a home location at College Library with occasional duties at other library locations.

Qualifications

• Excellent communication skills with the ability to collaborate effectively with colleagues, faculty, students, and other stakeholders.
• Demonstrated strong problem-solving skills and the ability to prioritize workload across multiple tasks.
• Physical ability to lift up to 30 lbs and stand/move for extended periods.
• Experience in a library setting or customer-facing environment is preferred.

Responsibilities

• Provides complex support to day-to-day library operations and guides patrons in using library resources.
• Contributes to policy and procedure development and participates in committee work.
• Hires, trains, and mentors student employees and oversees their workflows.
• Manages overnight operations, safety procedures, and building access with Wiscard procedures.
• Perform reference searches and assist patrons with navigating UW–Madison resources.
• Contributes to continuous improvement within Access Services and collaborates across locations.

Skills

Communication

Problem-solving

Time management

Physical stamina

Education

High School Diploma or equivalent

Job description

Salary:Current Employees: If you are currently employed at any ofthe Universities of Wisconsin, log in to Workday to apply throughthe internal application process.

Job Category: University Staff

Employment Type: Regular

Job Profile: Library Assistant III

Job Summary: The Access Services team at the University of Wisconsin - MadisonLibraries connects patrons to the Libraries’ world-classcollections, services, and spaces. Access Services managescirculation and service desks at College, Memorial, Steenbock, andKohler Art Libraries. As the first point of contact for students,staff, researchers, faculty, and community members, Access Servicesstaff have a dual mission of creating welcoming spaces and movinglibrary materials efficiently. Reporting to the Access Services Neighborhood Coordinator, theLibrary Access Services Specialist will regularly work as thelibrary’s Manager on Duty. Managers on Duty oversee the generalfunctioning of library services, coordinate circulation, supervisestudent staff, and exercise judgement in the application ofpolicies and procedures. When not acting as Manager on Duty, theSpecialist will contribute to departmental projects and initiativesand participate in student supervision. As an evening and weekend Manager on Duty, the Library AccessServices Specialist will contribute to a safe and secureenvironment for the library's patrons, staff, collections, andcontents by responding to security and emergency situations,handling facilities issues, and managing closing duties. Access Services staff work across campus libraries. Individuals inthis unit are assigned to a home library where they have adedicated workspace but regularly work in at least one otherlocation. This position’s home location is College Library.

Key Job Responsibilities:

• Provides complex support to the day-to-day operations oflibrary services to provide guidance in the use of libraryinformation resources, operations, and policies; or to acquire,prepare, and preserve library information resources for use(10%)


• Contributes to the development of policies and procedures(10%)


• Participates in committee work within the library and theuniversity (5%)


• Fosters a safe and secure library environment for theLibraries' patrons, staff, collections, and facilities, includingon-site response to safety and security emergencies (15%)


• May assist and educate both face-to-face and remote customersin the use of technologies and tools to create, seek, use, andmanage information (5%)


• Interprets policies and procedures to answer non-routinequestions and resolve complex issues (5%)


• Utilizes designated library systems, tools, standards, andpractices to locate, retrieve, and organize; or describe, edit,preserve, and reformat a variety of library information resources(5%)


• Utilizes library software and systems to retrieve, enter, andreport on data using a wide variety of applications (5%)


• May create invoices, process complex orders, and resolve anypurchasing discrepancies (0%)


• Provides complex library services support in absence of asupervisory authority. Acts as a resource to other library staff(15%)


• Actively participate in an inclusive, welcoming and respectfulworkplace (5%)


• Conducts reference searches to locate relevant materials andanswer questions as needed (5%)


• Hires, trains, and guides student employees and monitorsstudent workflows (15%)

Access Services staff work across campus libraries. Individuals in this unit are assigned to a home library where they have a dedicated workspace but regularly work in at least one other location. This position’s home location is College Library.

This position is eligible for partial remote work. During periodswhen College Library is operating on a 24-hour, five-day-a-weekschedule, this position is expected to work onsite. During academicbreaks and other periods when College Library is not openovernight, a remote work agreement may allow for a maximum of 20%remote per week.

This position is full-time, 100%.

Ongoing/Renewable

Typical hours for this position are 11:00 p.m. to 7:00 a.m. duringthe fall and spring academic semesters. Schedules may vary, andshifts may be adjusted to accommodate changes to libraryhours.

The successful candidate will perform a variety of tasks,including, but not limited to:

• Facilitating and strengthening Access Services student staffmembers' relationship with the Libraries through management,hiring, training, and mentorship.


• Contributing to continuous improvement within the AccessServices department including through policy development, aligningdepartmental strategy with library strategic directions, serviceassessment, and community building.


• Assisting patrons by providing support navigating UW-Madisonresources and identifying areas for service improvement.


• Managing regular circulation services and collectionmaintenance tasks related to providing access to library patronsand community.


• Conducting regular building rounds and managing overnightaccess procedures, including preparation for Wiscard-only accessand ensuring appropriate use of library spaces in accordance withthe Libraries Code of Conduct.

Department: Libraries, Access Services

Compensation: Starting hourly pay will be based on experience and qualifications.Well-qualified applicants can anticipate earning $19 per hour, with final salary based on experience and qualifications.

Additionally, there is a $0.80/hr night differential for all hoursworked between 6:00 pm - 6:00 am and a $0.80/hr weekenddifferential for all hours worked between 12:01 am Saturday and11:59 pm Sunday. These differentials are layered, so when working aweekend night, you will receive both.

This position offers a comprehensive benefits package, includinggenerous paid time off, competitively pricedhealth/dental/vision/life insurance, tax-advantaged savingsaccounts, and participation in the nationally recognized WisconsinRetirement System (WRS) pension fund. For a summary of benefits,please see https://www.wisconsin.edu/ohrwd/benefits/download/univstaff.pdf

Employees in this position can expect to receive benefits such asgenerous vacation, holidays, and sick leave; competitive insurancesand savings accounts; retirement benefits. Benefits information canbe found at ( https://hr.wisc.edu/benefits/ ).

Required Qualifications:

• Excellent communication skills with the ability to collaborateeffectively with colleagues, faculty, students, and otherstakeholders


• Demonstrated strong problem-solving skills


• Demonstrated ability to independently prioritize workload,manage multiple projects and deadlines effectively, andfollow-through on tasks


• Physical demands: Ability to lift 30 lbs with or withoutassistance, lift materials overhead, and stand or move for over 2hours a day

Preferred Qualifications:

• Experience working in a library setting


• Experience leading teams or projects


• Ability to work independently and as a part of a team acrossmultiple locations and modalities


• Demonstrated ability to recognize and appropriately addresssafety, security, and/or facilities concerns while maintaining awelcoming and supportive environment for patrons, customers,clients, or other members of the public

Education: High School Diploma or equivalent required

Contact Information:

Abram Hopp, [e-mail] , [phone]

Relay Access (WTRS): 7-1-1. See RELAY_SERVICE forfurther information.

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation forUW-Madison. We value the contributions of each person and respectthe profound ways their identity, culture, background, experience,status, abilities, and opinion enrich the university community. Wecommit ourselves to the pursuit of excellence in teaching,research, outreach, and diversity as inextricably linkedgoals.

The University of Wisconsin-Madison fulfills its public mission bycreating a welcoming and inclusive community for people from everybackground - people who as students, faculty, and staff serveWisconsin and the world.

The University of Wisconsin-Madison is an Equal Opportunity Employer.

Qualified applicants will receive consideration for employmentwithout regard to, including but not limited to, race, color,religion, sex, sexual orientation, national origin, age, pregnancy,disability, or status as a protected veteran and other bases asdefined by federal regulations and UW System policies. We promoteexcellence by acknowledging skills and expertise from allbackgrounds and encourage all qualified individuals to apply. Formore information regarding applicant and employee rights and toview federal and state required postings, visit the HumanResources Workplace Poster website .

To request a disability or pregnancy-related accommodation for anystep in the hiring process (e.g., application, interview,pre-employment testing, etc.), please contact the Divisional Disability Representative (DDR) in the division youare applying to. Please make your request as soon as possible tohelp the university respond most effectively to you.

Employment may require a criminal background check. It may also require your references to answer questions regarding misconduct,including sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identitiesof applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis.Stat. sec. 19.36(7).

The AnnualSecurity and Fire Safety Report contains current campus safetyand disciplinary policies, crime statistics for the previous 3calendar years, and on-campus student housing fire safety policiesand fire statistics for the previous 3 calendar years. UW-Madisonwill provide a paper copy upon request; please contact theUniversity of Wisconsin PoliceDepartment .