Liability Adjuster

Erie Insurance; Allentown (Lehigh County); Remote; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health benefits

Pension plan

401(k) match

Paid time off

Tuition reimbursement

Life insurance

Disability insurance

Adoption assistance

Job summary

Erie Insurance is seeking qualified candidates for remote, work-from-home claims positions with occasional travel to the branch for events or meetings. The selected candidates may live anywhere in Erie’s footprint, preferably in Pennsylvania.

The role involves independent discretion in complex liability claims handling, with responsibilities including investigations, reserving, and negotiation. A strong customer-service background and state licensure as required are essential.

Qualifications

• High school diploma or equivalent with 2 years claims or customer service experience.
• Associate's or Bachelor's degree preferred.
• License(s) as required by state(s) of operation.

Responsibilities

• Investigate claims and evaluate coverage and liability.
• Set and maintain reserves; collect documents to value claims and negotiate settlements.
• Document files and submit final reports.
• Identify subrogation opportunities and initiate action.
• Negotiate with parties within designated authority.
• Complete required training and participate in mentorship.

Skills

Claims handling

Investigation

Negotiation

Customer service

Attendance

Education

Associate's degree preferred

Bachelor's degree preferred

Job description

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salary range is for thislevel and may vary based on actual level of role hired for

*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location (State) based on ERIE's geographical differences, and experience of an applicant, as well as level of role for which the successful candidate is hired. Position may be eligible for an annual bonus payment.

At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.
Benefits That Go Beyond The Basics

We strive to be Above all in Service® to our customers—and to our employees. That’s why Erie Insurance offers you an exceptional benefits package, including:

• Premier health, prescription, dental, and vision benefits for you and your dependents.Coverage begins your first day of work.
• Low contributions to medical and prescription premiums.We currently pay up to 97% of employees’ monthly premium costs.
• Pension. We are among the 2% of Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of services.
• 401(k) with up to 4% contribution match.The 401(k) is offered in addition to the pension.
• Paid time off.Paid vacation, personal days, sick days, bereavement days and parental leave.
• Career development.Including a tuition reimbursement program for higher education and industry designations.

Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.

Position Summary

Exercises independent discretion and judgement in claims handling involving complex liability issues, to include coverage issues and minor injury claims.

• Multiple positions are available.
• The selected candidates can live anywhere in Erie's footprint but preferably in Pennsylvania.
• This is a remote, work from home position with occasional travel into the branch office for events or meetings.

Duties and Responsibilities

• Conducts investigations, evaluate and make recommendations regarding coverage and liability.
• Sets and maintains reserves. Obtains documents to establish the value of claims and negotiates settlement or declines claim.
• Documents files and submits final report.
• Identifies subrogation opportunities and initiates appropriate action.
• Negotiates with all parties, or their representatives, within designated authority.
• Completes required training.
• Trains and mentors.
• Travel for training may be required.

The first five duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.

Regular and predictable attendance is an essential job function. For certain positions at ERIE, including leadership roles, regular and predictable onsite presence may also be an essential job function based on business and operational needs.

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.

Capabilities

• Values Diversity
• Nimble Learning
• Self-Development
• Customer Focus
• Information Management Skills
• Job-Specific Knowledge
• Ensures Accountability
• Decision Quality

Qualifications

Minimum Educational and Experience Requirements

• High school diploma or equivalent and two years of claims or customer service experience, preferably with casualty claims, required.
• Equivalent educational experience will be considered.
• Associate's or Bachelor's degree, preferred.

Designations and/or Licenses

• Appropriate license(s) as required by state(s) of operation.

Physical Requirements

• Lifting/Moving 0-20 lbs; Occasional (<20%)
• Lifting/Moving 20-50 lbs; Occasional (<20%)
• Driving; Occasional (<20%)
• Manual Keying/Data Entry/inputting information/computer use; Frequent (50-80%)