Lia Honda Northampton - Business Development Center/Internet Sales

The Lia Group; Northampton (MA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K with Employer Match

Paid Time Off

Paid Weekly

Life Insurance

Discounts on services and parts

Employee vehicle purchase plan

Uniforms

Job summary

Lia Honda Northampton is seeking an Experienced Internet Sales/Business Development Center Agent to join our team in Northampton, MA. The compensation range is $40K-$55K+ with opportunities for growth.

The role requires evening and Saturday availability, strong communication, and a clean driver's license. Join a team focused on delivering excellent customer experiences across phone, email, text, and in-person interactions.

Qualifications

• Willing to work evenings and Saturdays.
• Experience in internet sales/BDC preferred.
• Excellent verbal and written communication.
• Clean and valid driver's license required.

Responsibilities

• Answer internet and phone leads and follow up until appointment is made.
• Reach out to missed appointments to close sales.
• Coordinate with BDC, sales and management and maintain clear communication.
• Use CRM daily to track activity and results.
• Answer product questions and explain current specials.
• Set appointments with customers and follow up post-visit.

Skills

Communication

Organizational skills

Multichannel outreach

Professionalism

Self-motivation

CRM usage

Tools

CRM system

Job description

Lia Honda Northampton is seeking Experienced Internet Sales/Business Development Center Agent to join our team.

COMPENSATION RANGE: $40K-$55K+

SIGN ON BONUS: N/A

REQUIREMENTS:

• Willing to work evenings and Saturdays
• Organized and ambitious self starter with enthusiastic personality
• Prompt and courteous
• Prior experience is preferred.
• Professional appearance and positive attitude
• Comfortable speaking with customers over the phone, via email and text, and face-to-face
• Excellent verbal/written communication skills
• Must have a clean and valid driver's license

KEY RESPONSIBILITIES:

• Answering both internet and phone leads along with maintaining follow up until appointment is made
• Reach out to missed appointments
• Work with a team that will mainstream the process for our customers and keep effective communication among BDC, sales, and management
• Work within our CRM daily
• Answer customer questions on product knowledge and current specials
• Set appointments
• Follow up with customers who have already come in to continue helping in the search

BENEFITS:

• Medical, Dental and Vision
• 401K Plan with Employer Match
• Continued education, manufacturer hands-on and web-based training
• Paid Time Off
• Paid Weekly
• An employer funded Life Insurance Plan
• Discounts on services and parts
• Employee vehicle purchase plans
• Company provided uniforms

ABOUT US:

The Lia Auto Group is one of the top 100 automotive groups in the country, established in 1977 by Bill Lia Sr. The group consists of 21 dealerships throughout New York, Connecticut, and Massachusetts, offering a variety of manufacturers including Honda, Toyota, Hyundai, Nissan, Infiniti, Volkswagen, and Chrysler Jeep Dodge Ram (CJDR). Lia also provides rental and full-body repair services at the Lia Collision Center in Colonie, NY.

The Lia Group Companies has since grown to include Vent Fitness, Lia Insurance Agency, BurgerFi, and various commercial properties including Hamilton Square shopping center in Guilderland, NY. Our team of over 1,500 dedicated staff members have delivered quality products and exceptional consumer experiences for over 40 years.

With a long history of success and continuous expansion, the Lia Auto Group provides ample opportunity for development and growth to current and future employees. We offer competitive wages, generous benefits, and a rewarding, safety-conscious work environment. We seek those who can help us take our growth and service to the next level.

COMMUNITY:

We are heavily involved in supporting the communities we live in and work in and look for people to join us in volunteerism and fundraising efforts for many local charities and non-profit organizations.