Lia Auto Group - Service BDC Appointment Coordinator(s)

The Lia Group; Roessleville (NY); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401K Plan with Employer Match

Paid Time Off

Paid Weekly

Employer funded Life Insurance Plan

Discounts on services and parts

Employee vehicle purchase plans

Uniforms provided

Job summary

The Lia Group is seeking Service BDC Appointment Coordinators to join the service team in New York. You will make outbound calls to schedule and follow up on service appointments, answer questions, and refer complex issues to management. A positive, customer-focused attitude is essential.

Requirements include organization, enthusiasm, and a professional appearance, with a clean driver's license. Knowledge of dealership procedures is a plus but not required.

Qualifications

• Organized and ambitious self-starter.
• Enthusiastic personality.
• Knowledge of dealership procedures preferred, but not required.
• Ability to provide quality customer service.
• Computer literacy.
• Prompt & courteous.
• Professional personal appearance & excellent verbal/written communication.
• Must have clean & valid driver's license.

Responsibilities

• Make outbound calls and establish follows-up with service appointments.
• Answer customer questions about service performed or products purchased or refer them to someone who can.
• Any other duties assigned by manager.

Skills

Organized and ambitious self-starter

Enthusiastic personality

Knowledge of dealership procedures

Quality customer service

Computer literacy

Prompt & courteous

Professional appearance & verbal/writt

Driver's license

Job description

Lia Auto Group is looking for Service BDC Appointment Coordinator(s) to join our service team.

COMPENSATION RANGE: $45k-$60k based on experience

SIGN ON BONUS: N/A

REQUIREMENTS:

• Organized and ambitious self-starter
• Enthusiastic personality
• Knowledge of dealership procedures preferred, but not required
• Ability to provide quality customer service
• Computer literacy
• Prompt & courteous
• Professional personal appearance & excellent verbal/written communication
• Must have clean & valid driver's license

KEY RESPONSIBILITIES:

• Make outbound calls and establish follows-up with service appointments
• Answer customer questions about service performed or products purchased or refer them to someone who can
• Any other duties assigned by manager

BENEFITS:

• Medical, Dental and Vision
• 401K Plan with Employer Match
• Paid Time Off
• Paid Weekly
• An employer funded Life Insurance Plan
• Discounts on services and parts
• Employee vehicle purchase plans
• Company provided uniforms

ABOUT US:

The Lia Auto Group is one of the top 100 automotive groups in the country, established in 1977 by Bill Lia Sr. The group consists of 21 dealerships throughout New York, Connecticut, and Massachusetts, offering a variety of manufacturers including Honda, Toyota, Hyundai, Nissan, Infiniti, Volkswagen, and Chrysler Jeep Dodge Ram (CJDR). Lia also provides rental and full-body repair services at the Lia Collision Center in Colonie, NY.

The Lia Group Companies has since grown to include Vent Fitness, Lia Insurance Agency, BurgerFi, and various commercial properties including Hamilton Square shopping center in Guilderland, NY. Our team of over 1,500 dedicated staff members have delivered quality products and exceptional consumer experiences for over 40 years.

With a long history of success and continuous expansion, the Lia Auto Group provides ample opportunity for development and growth to current and future employees. We offer competitive wages, generous benefits, and a rewarding, safety-conscious work environment. We seek those who can help us take our growth and service to the next level.

COMMUNITY:

We are heavily involved in supporting the communities we live in and work in and look for people to join us in volunteerism and fundraising efforts for many local charities and non-profit organizations.