Level II SOC Officer Alvarado, TX

St. Moritz Security Services, Inc.; Texas; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Short Term Disability

Long Term Disability

401K/403b Plan

Job summary

St. Moritz Security Services, Inc. is seeking a SOC/Console Operator to monitor CCTV and alarms remotely, respond to events, and support emergency response and crisis management.

The role requires strong interpersonal, verbal and written communication, the ability to walk long distances, and valid state licenses. Pay is $18.50 per hour, with duties including patrols, customer service, and incident reporting.

Qualifications

• Minimum high school diploma or equivalent required.
• Military experience or college in security field desirable.
• 1–3 years of professional-level work experience preferred.
• Valid state registration/permit/license required; background check and drug/alcohol test may be required.
• May require a valid state driver’s license and ability to operate a car/golf cart/bicycle if assigned.

Responsibilities

• Monitor CCTV and alarms remotely and provide remote access control.
• Respond to and resolve event alarms at the console monitoring station.
• Support Emergency Response Incidents or Crisis Management.
• Conduct regular patrols of interior and exterior areas; identify safety and security risks.
• Provide customer service and follow site-specific policies; communicate effectively.

Skills

Communication skills

Customer service

CCTV monitoring

Education

HS Diploma / GED

Texas Level 2 Certification

Job description

Are you looking for a rewarding career in the security industry? Join St. Moritz Security Services, Inc., a well -established company with over 43 years in the industry.

No security program can be successfully implemented without quality people to execute the program.

The ST. MORITZ DIFFERENCE is our PEOPLE.

From the first level security officer to the CEO, St. Moritz is committed from the top down to provide the highest level of service possible.

Job Skills / Requirements

Job Title: SOC/Console Operator

Pay Rate : $18.50 HR

SOC/Console experience a preferred plus

Security Console Operator’s Primary Purpose and Function

• Monitors CCTV and alarms remotely and provides remote access control
• Responds, evaluates and resolves any event alarms received at the console monitoring station
• Supports any Emergency Response Incident or Crisis Management

Position Overview & Scope

• Conduct regular and random patrols of the interior and perimeter of the facility and identify potential safety risks, security risks and undesirable conditions.
• Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities.
• Must have good interpersonal, organizational, verbal and written communication skills and be able to perform multiple tasks simultaneously
• Must be able to walk long distances, sit or stand for long periods of time. Must be able to kneel and bend to look into tight spaces - all with, or without, accommodation.

Security Essential Functions and Responsibilities

The following are the duties that are necessary to satisfy the minimum requirements of the position. Other duties may be assigned on an as-needed basis.

• Responsible for executing security services as outlined in the Post Order Manual and accompanying policy and procedural guidelines and as directed by SMSSI Management.
• May be responsible for conducting walking patrols of building/facility (or assigned areas within or outside the building/facility) and include vehicular patrols, golf cart patrols and/or bicycle patrols.
• Responsible for identifying and reporting security threats, unsafe conditions or hazards, and/or other emergency situations.
• Responsible for site-specific duties and tasks based on assignment, which may include customer service, loss prevention, retail security, lobby/visitor reception, service/freight elevator security, loading dock security, and/or a variety of other safety and security roles.
• Write detailed, accurate, and legible incident reports during shift, including notation of any unusual activities and how issues were resolved. Responsible for contacting appropriate individuals (Site Supervision, Field Management, etc.) as directed by site post orders or as needed during shift.
• Responsible for knowing all site-specific policies and procedures, and implementing emergency response activities as appropriate.
• Responsible for following all company procedures, maintaining acceptable attendance, and adhering to all grooming and customer service standards.
• Responsible for participating in all company and site required orientation and training programs.
• Respond to any incidents that occur during shift, in conformity with the Post Orders and the Company’s Use of Force Policy , ensuring appropriate action is taken, all reports are properly completed, and appropriate parties are notified in a timely manner.
• Conduct security, customer service, or support function(s) as directed by supervisor or in support of client request(s).

Minimum Qualifications

To perform this job successfully, candidates must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or experience required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Minimum high school diploma or equivalent required.
• Current or prior military experience, or college education in the security field desirable.
• Minimum 1-3 years of professional-level work experience preferred. Prior experience in the security industry, law enforcement, military, and/or customer service highly desired. Experience in scheduling, operations, or other functions of the security industry a plus.
• Must possess a valid registration/permit/license required by the state in which the employee is employed. As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test where required by the Company or client. Some clients require additional background screening, testing, and procedures. Additionally, as a condition of continued employment, employee must maintain current active status of all necessary registrations/licenses/permits required by the jurisdiction and must carry the appropriate documents at all times while on duty.
• May require a current state driver’s license, clean driving record as determined by SMSSI, and the ability to safely operate motor vehicle, golf cart, and/or bicycle if assigned to a position requiring operation of such.

Education Requirements (All)

HS Diploma
GED or H.S. Equivalent

Certification Requirements (All)

Texas Level 2
Driver's License

Additional Information / Benefits

• Medical Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Short Term Disability
• Long Term Disability
• 401K/403b Plan