Group Fitness Instructor – Job Description and Performance Expectations
Our Group Fitness Program is one of the most visible sources of fun and energy in our club. We offer a variety of classes to meet the different fitness needs of our members. As a Group Fitness Instructor, you are responsible for creating and presenting each class in a way that delivers the best possible experience. You play a key role in attracting and retaining members. Your professionalism and personality are highly valued by our members. All classes must be led in a way that accommodates all levels – not too hard, not too easy, but just right. You have the opportunity to be the host of the party, connect members, or inspire them to keep coming back.
Teaching Standards
- Make each class a fun and safe experience that keeps members coming back.
- Change music and movements frequently.
- Always begin and end on time. Note the exact length of your class as it appears on the group fitness schedule (e.g., 55 minutes). Plan to be at the club 10 minutes before your class begins to stage the room and music if the schedule allows.
- Display professional conduct at all times and show respect for members and fellow professionals in all conversations.
- Keep the room clean. Ensure all equipment is properly put away.
- Record your class participation number.
- Prepare a thoughtful plan. Teach the specific format of the class on the schedule; provide visual and verbal instruction on proper body mechanics and include modifications for all fitness levels.
- Monitor intensity by taking heart‑rate checks, rating of perceived exertion, and observing participants.
- Watch for new participants. Engage those gravitating to the back of the class and create connections.
Member Experience
- Interact with members in a friendly, courteous manner.
- Be available for members before and after each class and learn/ use members’ names.
- Welcome returning participants by name; make new members feel comfortable.
- Coach and compliment. Give positive feedback and encouragement, focusing on the participant’s workout.
- Smile and offer eye contact whenever possible.
- Provide coverage when sick or on vacation; strive to have at most one substitute per class every two months.
- Assist with small tasks that enhance the member experience (clean locker room, lend a hand at the front desk, answer questions, promote events).
Communication
- Make announcements before and after class to promote other departments and upcoming events.
- Check in with the Front Desk to build team relationships.
- Review the club communication board, sub‑request area, and personal mailbox before teaching.
- Read WAC Connections announcements and your home club’s Group Fitness weekly update.
- In a crisis (e.g., car accident, cancelled flight, family emergency), notify the Group Fitness Team Lead, General Manager, or Manager‑On‑Duty.
- Invite members and non‑members to join your class to increase participation.
- Stay available for regular communication with instructors, Team Lead, and Programming Manager.
Qualifications and Requirements
- Maintain current CPR certification.
- Dress appropriately and in good taste.
- Teach a minimum of two classes per week with a flexible attitude toward multiple locations.
- Substitute a minimum of six times per year and return all calls and emails from those requesting cover.
- Seek professional certification in your field within one year of hire.
- Attend WAC Mania, WAC University workshops, read articles, and stay up to date with trends.
- Attend department‑specific meetings.
- Be a team player – help out wherever and whenever possible.
- If teaching BODYPUMP, obtain Les Mills certification.
Evaluations
Evaluations occur three months after your date of hire and each year during the month of your anniversary date.
Safety
- Know the Safety Plan and Emergency Action Plan.
- Own and immediately resolve problems to ensure member and guest safety.
- Follow all insurance, liability, and incident‑report procedures.
- Report broken equipment and building concerns immediately to the GM and Maintenance department.