LensCrafters - Store Manager 3 - #827 Auburn, MA

Luxottica; Auburn (MA); On-site; USD 66,000 - 114,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off/vacation

Various employee discounts

Job summary

Luxottica's LensCrafters store in Auburn, MA is seeking a Store Manager to lead the team, drive sales, and ensure an outstanding customer experience. You will align the brand story with flawless execution of in-store service, while coaching staff, managing operations, and coordinating with the optometry team to maximize patient satisfaction.

The ideal candidate has strong leadership, retail management experience, and a deep knowledge of optical products.

Qualifications

• Minimum 4 years in a supervisory/management role.
• Experience with retail operations and customer service.
• Knowledge of optical products and sales techniques.

Responsibilities

• Lead LensCrafters team to deliver exceptional customer service.
• Provide training and coaching using company programs.
• Analyze store KPIs and implement action plans to improve performance.
• Hire and develop a motivated team to ensure right staffing levels.
• Collaborate with the Doctor of Optometry to enhance customer experience.
• Maintain operational, inventory and visual standards for top-notch service.
• Ensure safety programs are practiced across the store.

Skills

Leadership

Customer Service

Communication

Sales

Operations

Education

High School diploma

Bachelor's degree

Tools

LC Dashboard

POS systems

Cash registers

Job description

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LensCrafters - Store Manager 3 - #827 Auburn, MA

LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.
Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.

At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers.

LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

JOB DESCRIPTION

GENERAL FUNCTION

The overall mission of the Store Manager is to be a leader within the LensCrafters organization. The Store Manager delivers key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.

MAJOR DUTIES & RESPONSIBILITIES

• Ensure the LensCrafters team provides unsurpassed Customer Service


• Provide training and coaching to the team leveraging Company provided programs


• Analyzes reporting to create and implement action plans to improve store KPIs, including:


• NPS – Net Promoter Score; % Sales to Plan; Customer Count; Complete Pair; Labor; Training Saturation; Exam Growth; and others


• Attracts and hirers highly engaged team to esure the store has the right people in the right place at the right time


• Partners with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs


• Takes pride in the store and guides team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experience


• Ensures all Company approved safety programs are implemented and maintained consistently per standards in order to maintain a safe and FUN working environment

BASIC QUALIFICATIONS

• High School graduate or equivalent


• 4+ years management/supervisory experience


• Comprehensive knowledge from operations, processes and business implications


• Strong influencing and negotiating skills


• Team building and management skills


• Knowledge of current optical theory and merchandise


• Strong communicator and listener


• Strong basic math skills (addition, subtraction, multiplication, division)


• Sales skills


• Familiarity with cash register, computers and calculators


• Ability to manage time under aggressive deadlines

PREFERRED QUALIFICATIONS

• College degree or equivalent


• State licensure (if applicable) and/or ABO Certification in non-licensed states


• LensCrafters Final Inspector Certification


• LensCrafters Quality, Fitting and Adjusting Program


• Previous experience in customer service and retail


• Knowledge of current store merchandise


• High level of business acumen to include detailed knowledge of LC Dashboard

Pay Range:65,619.29-113,585.04

This posting is for an existing vacancy within our business.Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package.

• health care


• retirement savings


• paid time off/vacation


• various employee discounts

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail]

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

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