LensCrafters - Licensed Store Manager

EssilorLuxottica; Mission Viejo (CA); On-site; USD 89,731 - 155,321; Full time

Job summary

LensCrafters in Mission Viejo, CA is seeking a Store Manager to lead daily operations, drive sales, and uphold the high standards of the LensCrafters brand within EssilorLuxottica. You will manage staff, coordinate with Optometry partners, and ensure superior customer service and store performance.

The role focuses on team development, financial oversight, safety compliance, and delivering a best-in-class patient and customer experience under the global EssilorLuxottica umbrella.

Qualifications

• High School graduate or equivalent.
• State licensure (if applicable) and/or ABO Certification in non‑licensed states.
• 4+ years management/supervisory experience.
• Comprehensive knowledge from operations, processes and business implications.
• Strong influencing and negotiating skills.
• Team building and management skills.
• Knowledge of current optical theory and merchandise.
• Strong communicator and listener.
• Strong basic math skills (addition, subtraction, multiplication, division).
• Sales skills.
• Familiarity with cash register, computers and calculators.
• Ability to manage time under aggressive deadlines.

Responsibilities

• Lead store team to deliver exceptional customer service and sales performance.
• Train and guide staff using company programs.
• Analyze store financial data to improve profitability.
• Recruit and schedule staff; forecast staffing needs.
• Maintain safety and compliance with policies.
• Partner with Doctor of Optometry programs to maximize partnerships.
• Ensure inventory and loss prevention practices are followed.

Skills

Management experience

Sales skills

Leadership

Communication skills

Time management

Staff training

Negotiation

Customer service

Financial analysis

Education

College degree or equivalent

LensCrafters Final Inspector Certification

LensCrafters Quality, Fitting and Adjusting Program

Tools

LC Dashboard

LC Inventory Management System

Order tracker

POS system

Job description

Requisition ID: 934322 Store #: 001321 LensCrafters Position: Full-Time Total Rewards: Benefits/Incentive Information

LensCrafters is a place for visionaries. We've got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.

Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.

At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we're committed to taking care of you, so you can bring the best quality experience to our patients and customers.

LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting‑edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

General Function

The overall mission of the Store Manager is to be a leader within the LensCrafters organization. The Store Manager delivers key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.

Major Duties & Responsibilities

• Conveys a commitment to providing unsurpassed Customer Service through ensuring the LensCrafters' staff performs the Sales and Service Process steps.
• Demonstrates the Diamond Service Principals and Service Vision with all customers and patients.
• Provides on-the-job training and guidance to team members making use of Company provided programs.
• Analyzes store financial data and makes recommendations regarding steps which can be implemented on the retail side of the business to improve profitability.
• Strives to achieve "Far Exceeds Expectations" on all targets set in the following areas:
  • NPS - Net Promoter Score
  • % Sales to Plan
  • Customer Count
  • Store Operating Profitability
  • % Saturation of Training
  • Key Performance Indicators, to include exam growth and retention
• Recruits and selects high caliber staff.
• Forecasts staffing needs through the use of the labor scheduling model.
• Performs administrative duties to include payroll, inventory management, technical application and understanding.
• Delivers the key performance indicators by inspiring associates to provide the customer experience that exceed their expectations notes through NPS portal.
• Leads Doctor of Optometry business partnership and co-planning.
• Adheres to Company policies and procedures regarding frame recovery and acknowledging receipt of physical inventory.
• Executes to guidelines LC Inventory Management System and Order tracker as a part of global POS
• Ensures all Company approved safety programs are implemented and maintained consistently per standards.
• Conducts monthly safety inspections of store premises using self-inspection checklist. Reports all contacts by Local, State, Federal regulatory agencies to the CSC Legal or Quality Assurance Department within 14 hours of contact. Follow-up in writing.
• Maximize Optometric partnerships through participation and involvement in the following: Coverage, Walk-in Availability, In-house Prescriptions, Doctor Detailing, Co-op Relationships.
• Maintains safe AND FUN working environment for all associates/customers.
• Takes pride in the store appearance and will execute visual directive to achieve a consistent company message.

Basic Qualifications

• High School graduate or equivalent
• State licensure (if applicable) and/or ABO Certification in non‑licensed states
• 4+ years management/supervisory experience
• Comprehensive knowledge from operations, processes and business implications
• Strong influencing and negotiating skills
• Team building and management skills
• Knowledge of current optical theory and merchandise
• Strong communicator and listener
• Strong basic math skills (addition, subtraction, multiplication, division)
• Sales skills
• Familiarity with cash register, computers and calculators
• Ability to manage time under aggressive deadlines

Preferred Qualifications

• College degree or equivalent
• LensCrafters Final Inspector Certification
• LensCrafters Quality, Fitting and Adjusting Program
• Previous experience in customer service and retail
• Knowledge of current store merchandise
• High level of business acumen to include detailed knowledge of LC Dashboard

Pay Range: 89,730.56-155,320.93

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.