LensCrafters - Assistant Manager - New York, NY

Luxottica; New York (NY); On-site; USD 37,153 - 52,527; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off/vacation

Various employee discounts

Job summary

Luxottica is seeking an Assistant Manager to lead in the absence of the Store Manager at LensCrafters. The role involves managing store performance, guiding the team, and ensuring high-quality customer service in accordance with company standards.

The ideal candidate will have at least one year of supervisory experience and a strong understanding of retail operations. Additional benefits include competitive pay and a range of employee discounts.

Qualifications

• 1+ year(s) of management/supervisory experience with direct reports.
• Knowledge of retail operations, processes & policies.
• Strong command of the English language for written and oral communication.

Responsibilities

• Acts as a leader in absence of the Store Manager.
• Delivers quality & improvement to exceed key performance indicators (KPIs).
• Partners with the store manager to lead & develop the team.

Skills

Strong communication skills

Problem-solving

Basic math skills

Basic selling skills

Education

High School graduate or equivalent

College degree or equivalent (preferred)

Job description

GENERAL FUNCTION

The Assistant Manager acts as a leader in absence of, or in support of the Store Manager and behaves as a business owner within the marketplace and LensCrafters organization. Represents LensCrafters as the premier destination for all vision needs within the community and delivers key performance metrics.

MAJOR DUTIES & RESPONSIBILITIES

• Delivers quality & improvement to exceed all key performance indicators (KPIs):
  • Comp Sales, % Sales to Plan; Conversion & Customer Count, Comp Growth; Increased Traffic; Store Operating Profitability; Continuity of Care, Exam Growth & Retention Goals; Net Promoter Score; Current year objectives
• Strong understanding of retail business translating to positive sales, business results & understanding the market & competitors
• Supports store business plans to maximize sales & profit
• Partner with store manager to lead & develop team
• Delivers clear, constructive, timely feedback & partners with Store Manager on development
• Executes visual directives & maintains store appearance
• Maintains positive working relationship with doctors
• Promotes team compliance to all policies
• Performs administrative duties
• Works a flexible schedule, including nights & weekends

BASIC QUALIFICATIONS

• High School graduate or equivalent
• 1+ year(s) management/supervisory experience with direct reports
• Knowledge of retail operations, processes & policies
• Strong basic math skills
• Familiarity with cash register, computers & calculators
• Must have a strong command of the English language for all written correspondence & oral communication
• Strong communicator & listener
• Demonstrated high-level of selling skills
• Proven ability to problem solve

PREFERRED QUALIFICATIONS

• College degree or equivalent
• Previous experience in leadership position within retail & customer service industry
• Knowledge of basic optics
• Knowledge of current store merchandise
• State licensure (if applicable) &/or ABO Certification in non-licensed states
• Brand Final Inspector Certification
• Brand Quality, Fitting & Adjusting Program

PAY RANGE

$26.97-38.13

BENEFITS

Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EEO COMPLIANCE

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail].

EEO STATEMENT

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.