LensCrafters - Apprentice Optician

LensCrafters; Mentor (OH); On-site; USD 24,000 - 30,000; Part time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

LensCrafters in Mentor, Ohio is seeking a part-time Apprentice Optician to provide exceptional customer service. You will guide customers through the sales process, ensuring all eyewear meets high optical standards.

The ideal candidate will have strong communication skills and be part of an Apprentice Program. Responsibilities include educating customers on products and fitting eyewear accurately.

Benefits include healthcare, paid time off, and various employee discounts.

Qualifications

• High school graduate or equivalent.
• Part of a sanctioned Apprentice Program.
• Strong customer service skills: communicator, listener, team builder.
• Knowledge of current optical theory and merchandise.
• Strong basic math skills.

Responsibilities

• Deliver exceptional customer service during the sales process.
• Guide customers in selecting suitable frames and lenses.
• Educate customers on guarantees and services provided by LensCrafters.
• Take precise measurements and adjust eyewear as needed.

Skills

Strong customer service skills

Knowledge of current optical theory and merchandise

Strong basic math skills

Sales and service skills

Education

High school graduate or equivalent

Part of a sanctioned Apprentice Program

Tools

POS systems

Computers

Job description

Position Details

Requisition ID: 933945
Store #: 002268 LensCrafters
Position: Part‑Time

Overview

LensCrafters is a place for visionaries, pairing state‑of‑the‑art technology with a truly personal approach to eye care. As an Apprentice Optician, you will create exceptional value by delivering the LensCrafters Experience and ensuring customers are delighted through our selling model.

General Function

The Apprentice Optician delivers unparalleled customer service by guiding customers through each step of the sales and service process and ensuring eyewear meets LensCrafters’ optical standards.

Major Duties & Responsibilities

• Conveys a commitment to providing unsurpassed customer service by performing the following sales and service process steps:
  • Greeting the customer
  • Explaining the process transparently
  • Merchandise selection
  • Fitting – AccuFit
  • Solve visual problems or challenges for customers
  • Tendering
  • Dispensing
• Serves as a center of excellence for others with a focus on Right the First Time and modeling the CEE service and selling model.
• Assists customers in selecting frames and lenses that are best suited for their vision, lifestyle and budget, and recommends solutions to problems.
• Anticipates problems, explores underlying reasons for recurring customer problems, and develops long‑term solutions.
• Shows patience and courtesy with customers, tracking down answers to unfamiliar questions or products.
• Educates customers on LensCrafters’ guarantees and services, including the Eyewear Protection Plan, care tips, complimentary adjustments and follow‑up services.
• Takes and records measurements, adjusts or fits eyewear carefully and exactly, ensuring finished eyewear meets standards.
• Strives to achieve “Exceptional Results” on LensCrafters’ annual CEI/Functional Skills aligned with brand priorities.
• Takes personal ownership to achieve personal and store results.
• Serves as a role model for development and a technical resource for all.
• Operates the Point of Sale terminal, inputting customer and prescription information accurately and maintaining proper payment practices.
• Explains the “One Hour” processing and expected delivery times to customers.
• Shows customers where to pick up their glasses upon return to the store.
• Maintains the appearance of the store and ensures visual displays follow company planograms.
• Maintains a safe working environment for all associates and customers, reporting potential safety opportunities.
• Demonstrates safe work practices, including wearing personal protective equipment in the lab.

Basic Qualifications

• High school graduate or equivalent
• Part of a sanctioned Apprentice Program
• Strong customer service skills: communicator, listener, team builder
• Knowledge of current optical theory and merchandise
• Knowledge of current store merchandise
• Strong basic math skills
• Awareness of current fashion trends
• Sales and service skills
• Familiarity with POS, computers, and calculators
• Embrace new technology and change

Preferred Qualifications

• Actively studying for LensCrafters Quality, Fitting and Adjusting Program
• Optical dispensing experience
• Previous customer service and retail experience

Benefits

Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. Rewards and incentive information are part of LensCrafters’ total rewards package.

Equal Opportunity Statement

EssilorLuxottica complies with all applicable laws related to the application and hiring process. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.