Lending Specialist

Intrepid Credit Union; Montana; On-site; USD 38,000 - 52,000; Full time

Job summary

Intrepid Credit Union in Montana seeks a Lending Specialist to handle a broad range of member services, including accepting loan applications through walk-ins, online, inbound and outbound calls; signing and funding approved applications, assisting members with questions, and cross-selling Credit Union products and services.

The role sits on the Lending Specialist career ladder and emphasizes Notary Public duties, outbound outreach, and compliant lending practices to meet member needs and

Qualifications

• Three to five years of similar or related experience.
• High school education or GED.
• Excellent communication and cross selling skills required.
• Knowledge of loan and other financial product applications.

Responsibilities

• Accept consumer loan applications through walk-in, online, inbound and outbound calls.
• Sign and fund approved applications; assist members with questions and cross-sell Credit Union products and services.
• Interview and assist members with accurate and complete loan and other product applications; review and submit to Underwriter.
• Conduct outbound calls to members to grow business and promote products and services.

Skills

Communication

Cross-selling

Loan products knowledge

Customer service

Education

High school diploma or GED

Job description

Job Description

Role:

Responsible for performing a broad variety of member services, including accepting incoming consumer loan applications through walk in, online, inbound and outbound calls; signing and funding approved applications, assisting members with questions, and cross-selling appropriate Credit Union products and services. Is regularly the primary contact for many members.

***Position is part of the Lending Specialist career ladder***

Essential Functions & Responsibilities:

E 85% LENDING

Receives members personally or by telephone and resolves member requests and questions promptly and courteously; performs interviews with members to either directly assist or determine the most appropriate route of assistance for the member or potential member.

1. Gathers basic loan and financial information; presents and explains Credit Union services and products to members and potential members; provides basic financial counseling and assists in guiding them to the proper resources to meet their financial needs.
2. Interviews and assists members with accurate and complete applications for loans and other products and services. Receives, reviews, and processes appropriate loan paperwork. Determines appropriate loan alternatives according to the needs and abilities of the Member. o Receives, reviews, and submits applications to Underwriter. o Calculates terms, finance charges, etc. on loans for proper disclosure on promissory notes. o Quotes loan payoffs as needed.
3. Disburses loans promptly and accurately and assists in the maintenance of loan accounts(loading data, etc.). o Assists members with NADA values on vehicles.
4. Actively and professionally cross-sell Credit Union products and services including GAP, Warranty and Debt Protection.
5. Conducts outbound calls to members to grow business and promote products and services

while maintaining the highest ethical standards and always working in our member and Credit Unions best interest.

E

10%

MEMBER SERVICE

Performs tasks of Notary Public.

1. Responsible for the effective and professional performance of the functions described above. Performs all tasks while striving to maintain the highest ethical standards, including but not limited to: support of all Credit Union policies and procedures; complies with all laws, rules and regulations, including full compliance with the BSA and anti-terrorism laws; assisting Members in resolving their concerns while maintaining the integrity of Credit Union philosophy; support and provision of the highest quality member services possible including accuracy and confidential handling of member information; avoidance or disclosure of relationships that may give the appearance of inappropriateness or represent a possible or perceived conflict of interest or compromise the Credit Unions’ values.
2. Actively promotes and cross-sells Credit Union products or services within and outside the lending Services team (New Accounts, Real Estate, Business Lending, ACH, etc.).
3. Builds effective working relationships within the Credit Union to ensure superior member service through enhanced knowledge of departmental functions and abilities.

N

5%

Performs other job-related duties as assigned.

Performance Measurements:

1. Achieve or exceed assigned loan volume (dollars and/or numbers).
2. Ensure loan decisions are made and relayed to appropriate parties within X hours/days.
3. Maintain a X-day delinquency rate at or below X% of loan portfolio.
4. 4. Maintain a charge-off rate of no more than X% of loan portfolio.
5. Maintain thorough knowledge of all mortgage products, rates, trends, market conditions, and related competitor products.
6. Ensure loan decisions are in compliance with all applicable Federal, State, and lending regulations, policies, and procedures.
7. Troubleshoot and resolve member and internal inquiries in a timely and accurate manner.
8. Provide informed, professional, and accurate service and support to all members and associates.

Knowledge and Skills:

Experience Three years to five years of similar or related experience.

Education

A high school education or GED.

Interpersonal Skills

Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills

Excellent communication and needs based cross selling skills required.

Knowledge of loan and other financial product applications.

Ability to gather a