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Lending Services Coordinator, University at Buffalo Libraries

Wnylrc

Buffalo (NY)

On-site

USD 52,000

Full time

30+ days ago

Job summary

A leading university library in Buffalo is seeking a Lending Services Coordinator to manage resource sharing operations and ensure the timely processing of Interlibrary Loan requests. The ideal candidate has strong organizational and interpersonal skills, with a commitment to enhancing a diverse work environment. Salary is $51,261 for this full-time position.

Benefits

Health and wellness benefits

Diversity and inclusion initiatives

Professional development opportunities

Qualifications

An associate’s degree with three years of relevant library experience or a bachelor’s degree with one year of experience.
Organizational skills with the ability to manage competing priorities and meet deadlines.
Interpersonal and communication skills with the ability to convey information clearly and resolve inquiries efficiently.

Responsibilities

Serve as the initial point of contact for Resource Sharing Lending operations.
Process Interlibrary Loan requests accurately and timely.
Monitor and communicate with borrowing libraries regarding ILL issues.

Skills

Organizational skills

Interpersonal skills

Judgment and problem-solving

Technological proficiency

Commitment to diversity

Education

Associate’s degree

Bachelor’s degree

Tools

Alma

Rapido

ILLiad

Lending Services Coordinator, University at Buffalo Libraries

Job Location:

Buffalo, NY

Salary Range or Hourly Rate:

$51,261

Job Location:

Buffalo, NY

Salary Range or Hourly Rate:

$51,261

Job Description:

Position Title: Lending Services Coordinator, University Libraries

Department: Discovery & Delivery Services

Posting Link: https://apptrkr.com/6367990

Job Type: Full-Time

Posting Detail Information

Position Summary

The https://library.buffalo.edu/ is seeking a service-oriented, detail-driven, collaborative Lending Services Coordinator to join a team of dedicated professionals who work to meet the resource sharing needs of the university. This individual will facilitate the lending of UB library materials through Interlibrary Loan (ILL ) via our networks, maintain healthy relationships with our partner libraries, and ensure the University Libraries are a productive member of the resource sharing community.

Primary duties will include:

Serving as the initial point of contact for UB Resource Sharing Lending operations by answering questions, troubleshooting and resolving issues, and referring complex situations to the Resource Sharing Manager.
Ensuring Interlibrary Loan/Resource Sharing Lending requests received from other institutions for physical and electronic materials are processed accurately, efficiently, and in a timely manner according to established policies and procedures.
Processing ILL /Resource Sharing Lending requests received from non-UB libraries via Alma, Rapido, OCLC , ILLiad, RapidILL, and other resource sharing systems.
Monitoring and communicating with Borrowing libraries regarding ILL and Resource Sharing request issues, including overdue and lost items.
Creating invoices for UB-owned materials that are not returned from Borrowing institutions.
Working closely with the Resource Sharing Team and Delivery Services staff to determine adequate and appropriate student assistant staffing.
Serving on University Libraries committees to better coordinate, implement, and administer workflows with our library and resource sharing systems.

The University Libraries is a welcoming multicultural environment that serves an increasingly diverse constituency of patrons. Our employees, services, collections, and policies honor and reflect this diversity, and we invite individuals whose perspectives and experiences will enrich and strengthen our organization to apply.

Learn more:

Our https://www.buffalo.edu/administrative-services/for-faculty-staff/benefits/state/uup.html , where we prioritize your well-being and success to enhance every aspect of your life.
Being a part of the https://www.buffalo.edu/

University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities.

Minimum Qualifications

An associate’s degree with three years of relevant library experience or a bachelor’s degree with one year of experience. A combination of education and experience may be considered in lieu of the education requirement.
Organizational skills with the ability to manage competing priorities and meet deadlines.
Interpersonal and communication skills with the ability to convey information clearly, resolve inquiries efficiently, and maintain positive relationships across a wide range of groups including faculty, staff, students and external libraries, institutions, and organizations.
Judgment and problem-solving skills with the ability to assess situations and implement solutions that are guided by existing guidelines, policies, and procedures.
Ability to work independently without day-to-day supervision.
Technological proficiency, including the ability to learn and adapt to new software, systems and technology.
Commitment to diversity, equity, and inclusion with the ability to support and enhance a diverse learning and working environment.

Preferred Qualifications

Two or more years working in Resource Sharing/Interlibrary Loan.
Experience using Alma, Rapido, RapidILL, ILLiad, or WorldShare ILL .
Experience with integrated library systems (ILS ) and discovery platforms.
Supervisory experience.

Physical Demands

Salary Range$51,261

Special Instructions Summary

Applicants must be eligible to work within the United States in a full-time capacity without visa sponsorship. Please do not apply if you cannot satisfy this requirement.

In your cover letter, please highlight the most relevant qualifications you would bring to this position based on the posting, and tell us how your background, perspective, and experience will help us fulfill our mission and meet our goals.

All candidates who are contacted by the search committee should be prepared to discuss how they see themselves contributing to the University’s equity, diversity, and inclusion efforts.

Is a background check required for this posting? No

Contact Information

Contact's Name: Jesse Meyer (he/him/his)

Contact's Pronouns

Contact's Title: Libraries HR Officer

Contact's Email: ublibjob@buffalo.edu

Contact's Phone: 716-645-1318

Posting Dates

Posted: 07/08/2025

Deadline for Applicants: 8/6/2025

Date to be filled:

Job URL