Lending Payment Services Manager

LendingClub; Lehi (UT); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) match

Parental leave

Flexible time off

Job summary

Happen Bank in Lehi, Utah is seeking a Lending Payment Services Manager to lead core lending payment operations and maintain strong control environments. You will own key processes, support cross-functional initiatives, and drive efficiency with a hands-on approach.

The role emphasizes operational ownership, risk mitigation, and collaboration with Engineering and other teams to modernize treasury workflows and ensure compliance across transactions.

Qualifications

• Strong understanding of Lending Operations and payment services processes.
• Experience owning and managing key compliance controls (e.g., SOC 1).
• Ability to improve processes, implement controls, and mitigate operational risk.
• Analytical mindset with strong attention to detail and data validation.
• Ability to work independently while collaborating effectively across teams.

Responsibilities

• Manage daily cash movements between borrowers and investors via ACH, wires, and checks.
• Perform daily reconciliations between system activity and cash transactions.
• Investigate, identify, and resolve operational issues and discrepancies.
• Partner with cross-functional teams to streamline treasury processes and enhance SOPs.
• Identify, document, and implement treasury-related controls to strengthen risk management.

Skills

Lending Operations

SOC 1 controls

Operational risk

Analytical mindset

Cross-functional collaboration

Job description

Happen Bank (formerly LendingClub) is built around a simple purpose: to clear the way to help people turn intention into action, and action into financial progress. That means offering focused products, a frictionless mobile-first experience, and clear terms with no gotchas. Respect and fairness is part of our DNA, and that ideal shapes how we work, how we treat each other, and how we invest in our employees and our community. Join us in using data, bold thinking, and a commitment to innovation to help clear the way for millions of Americans to achieve more.

About the Role

Happen Bank is looking for a results-oriented Lending Payment Services Manager to join our Bank Operations team. This position will report directly to Sr Manager of Lending & Payments Operations. The Lending Payment Services Manager is responsible for overseeing key operational controls for movement of funds, strengthening lending operations processes, and supporting cross-functional initiatives that enhance compliance, efficiency, and scalability. This individual contributor role requires deep subject matter expertise, strong ownership of critical controls, and the ability to drive continuous improvement across payment services and Lending Operations (LOPs).

What You'll Do

Operational Ownership & Controls

• Own and manage the SOC 1 worksheet and approval process, ensuring accuracy, completeness, and complianc
• Maintain deep knowledge of Lending Operations functions, leveraging SOC 1 oversight to strengthen understanding of end-to-end operational processes.
• Identify opportunities to enhance controls and mitigate operational risk.

Operational Excellence & Impact

• Proactively expand scope of responsibility to support evolving business needs.
• Drive knowledge sharing and cross-training initiatives to strengthen overall team capability.
• Participate in and contribute to high-impact cross-functional projects, including SCRA, DebtIQ, and other strategic initiatives.
• Support initiatives that enhance operational effectiveness, compliance standards, and process scalability.

Communication & Cross-Functional Partnership

• Serve as a responsive and reliable resource for team members and stakeholders.
• Apply a structured, root-cause problem-solving approach to resolve operational issues and prevent recurrence.
• Escalate technical issues appropriately and partner with engineering and cross-functional teams to ensure timely resolution.
• Build strong working relationships across Happen Bank teams to drive alignment and successful outcomes.

Qualifications & Attributes

• Strong understanding of Lending Operations and payment services processes.
• Demonstrated ability to own and manage key compliance controls (e.g., SOC 1).
• Proven initiative in taking on expanded responsibilities and supporting strategic projects.
• Effective communicator with strong collaboration and stakeholder management skills.
• Analytical, detail-oriented, and solutions-driven mindset.

What You’ll Do

• Serve in a hands‑on capacity across core Lending Payment functions.
• Manage daily cash movements between borrowers and investors via ACH, wires, and checks.
• Perform daily reconciliations between system activity and cash transactions, ensuring accuracy and data integrity.
• Investigate, identify, and resolve operational issues, discrepancies, and exceptions in a timely manner.
• Partner cross-functionally to streamline treasury processes and enhance standard operating procedures.
• Identify, document, and implement treasury-related controls to strengthen risk management and compliance.
• Contribute to modernization and automation initiatives supporting new products and evolving bank infrastructure.
• Use AI and other emerging tools to accelerate research, analysis, and repeatable workflows while protecting sensitive data and validating outputs.
• Participate in and help drive execution of ad hoc Investor and operational projects.
• Receive and process trades from third‑party financial institutions.
• Support swap transactions, interest payment processing, and timely, accurate trade settlements
• Processing payments to third party vendors and quarterly/yearly tax payments.

About You

Minimum of 5+ years of experience in the financial industry, working in a procedural driven environment doing personal lending or other types of financial and transactional processing

• Strong understanding of treasury operations, cash management, or financial operations within a regulated financial services environment
• Experience with ACH, wire transfers, check processing, and reconciliation processes
• Demonstrated ability to improve processes, implement controls, and mitigate operational risk
• Analytical mindset with strong attention to detail and data validation experience
• Ability to work independently while collaborating effectively across teams
• Strong organizational skills and the ability to manage competing priorities in a fast-paced environment
• Experience supporting operational automation or system enhancements is a plus

Work Location

Lehi, Utah

• The above locations are eligible offices for this role.
• The locations have been determined to foster in‑person collaboration with this role’s team or the related business lines.
• We utilize a hybrid work model, and our teams are in‑office Tuesdays, Wednesdays, and Thursdays.
• In‑person attendance is essential for this role’s success, and remote placement will not be considered.

Time Zone Requirements

• Local Hours (MT)
• While the position will primarily work local hours, Happen Bank is headquartered in Pacific Time and our ideal candidate will be flexible working across time zones when necessary.

Travel Requirements

• As needed travel to other Happen Bank offices, national accounts, conferences, etc.
• Happen Bank will cover your travel-related expenses.

Compensation

The target base salary range for this position is 65,000 - 80,000. The base salary of the role will be determined by job‑related knowledge, experience, education, skills, and location.

• Base salary is just one part of Happen Bank's Total Rewards package.
• You may also be eligible for long‑term awards (equity) and an annual bonus (which is based on company performance, employee performance and eligible earnings).

Benefits

We offer a competitive benefits package that includes medical, dental and vision plans for employees and their families, 401(k) match, health and wellness programs, flexible time off policies for salaried employees, up to 16 weeks paid parental leave and more.

Equal Opportunity Employer

Happen Bank is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at [e-mail].

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