Lending Compliance Manager

Five Star Bank; Buffalo (NY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Tuition Reimbursement

PTO

Job summary

Five Star Bank is seeking a Compliance Manager – Lending to provide day-to-day compliance support and subject-matter expertise across loan originations. The role involves updating policies, monitoring regulatory changes, and coordinating remediation actions with multiple business lines.

Your work will help ensure adherence to federal and state requirements, with opportunities to drive improvements through risk assessments and root-cause analysis.

Qualifications

• Bachelor's degree and 3+ years of bank consumer compliance, audit, or lending experience.
• Associate degree with 5+ years in bank compliance or lending is acceptable.
• High school diploma plus 10+ years in bank compliance or lending is also acceptable.

Responsibilities

• Serve as the bank’s compliance expert for loan originations and policy updates.
• Monitor regulatory changes and advise on impact to lending activities.
• Conduct periodic compliance monitoring and risk assessments.
• Review marketing and customer documents for regulatory compliance.
• Collaborate with business lines to address complaints and remediation actions.

Skills

Regulatory compliance

Risk assessment

Policy administration

Data analysis

Written communication

Cross-functional collaboration

Education

Bachelor's Degree

Associate Degree

High School Diploma

Tools

Salesforce

Microsoft Excel

Banking software

Job description

Purpose

The Compliance Manager is responsible for serving as the Bank’s subject matter expert and providing day to day compliance support to all loan originations to ensure ongoing compliance with applicable Federal and State regulatory requirements.

Essential Functions

• Serve as the Bank’s subject matter expert and assist with the administration of the Compliance Management Program to all lending units, updating policies and procedures on an annual basis.
• Monitor and advise on changes in laws and regulatory trends impacting the Bank’s lending business and engage in regulatory change management.
• Prepare a quarterly updates to risk assessments of all regulations applicable to loan originations. Maintain risk assessment format consistent with the Company’s risk and compliance frameworks, regulatory requirements and industry best practices.
• Conduct periodic compliance monitoring, testing, and reviews of the Bank’s loans to identify any weaknesses in controls and to ensure ongoing compliance with regulatory requirements.
• Provide timely, proactive, and accurate day to day compliance support to the Bank’s lending lines of business.
• Review advertisements, marketing collateral, disclosures, agreements, notices and other customer documentation to ensure compliance with applicable regulatory requirements.
• Review and work with various business lines daily on complaints received by the Bank. Ensure proper resolution and tracking is documented in the Bank’s complaint platform Salesforce. Review, write or edit various responses letters and compile documentation that is needed to be sent to the customer as a result of the complaint.
• Confer on complaints for all topics to determine root cause, trend and other analysis for improvement opportunities, potential regulatory issues or training opportunities Bank wide.
• Conduct vendor reviews as part of the Bank’s third-party risk management program to identify any regulatory gaps specific to the service or product offered. Ensure proper due diligence is completed from a compliance perspective.
• Work with various business lines on Findings and Action Plans to ensure proper remediation. Complete testing and validation to ensure compliance with various policies and procedures to justify a completed remediation and closure verification.
• Cross train on Loan Servicing Compliance responsibilities to provide coverage if needed.
• Demonstrate the standards and principles of the Five Star experience in every interaction with internal and external customers, associates, and stakeholders. Incorporate the high-performance behaviors of teamwork, leading by example, and service in every facet of work.

Job Related Qualifications – Education and Prior Experience

Required

• Education: Bachelor’s Degree and 3+ years experience of bank consumer compliance, audit, or lending
• Education: Associate Degree and 5+ years experience of bank consumer compliance, audit, or lending
• Education: High School Diploma or equivalent and 10+ years experience of bank consumer compliance, audit, or lending

Preferred

• Education: Bachelor’s Degree and 3+ years experience of bank consumer compliance or audit
• Licenses or Accreditation: Certified Regulatory Compliance Manager (CRCM)

Competencies

• Familiarity with federal and state laws and regulations relating to Consumer, Residential, Small Business and Commercial loans, and ability to apply them in a practical setting
• Knowledge of Bank products, lines of business, and operations, with experience supporting the administration of a Compliance Management Program
• Ability to manage multiple priorities and meet established deadlines
• High ethical standards and ability to maintain a high degree of discretion and confidentiality
• Good judgment and analytical ability to identify trends, interpret data, conduct root cause analysis, and apply findings to workflows to deliver timely, accurate, and proactive compliance guidance and advice
• Excellent organizational, verbal and written communication skills and ability to interact positively with a wide variety of individuals
• High degree of self-motivation and ability to make decisions independently
• Possess attention to detail and high level of accuracy
• Proficient with Microsoft applications especially Word and Excel with the ability to learn and utilize new and existing banking software applications

Physical Requirements

• Able to regularly sit for prolonged periods of time
• Extensive computer usage is required

Benefits

• Medical, Dental, and Vision Insurance
• Health Savings Account
• Flexible Spending Account(s)
• Company Paid Life Insurance, Long-Term Disability, and Short-Term Disability
• Voluntary Offerings: Life, Critical Illness/Specified Disease, Accident, Hospital Indemnity, Legal Insurance & Personal Accident
• Tuition Reimbursement
• Employee Referral Program
• Wellness Reimbursement Program
• Star Volunteer Program
• Employee Banking and Financial Perks
• Flexible Hybrid Work Schedule
• Paid Time Off (PTO)
• Company Paid Holidays

This job description is not exhaustive. The Compliance Manager – Lending position may be required to perform other duties as assigned, including supporting other talent development and planning work that supports the business success.

The expected rate of pay for this position is shown above. Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. In addition to your base rate of pay and a competitive benefits package, successful candidates may be eligible to receive cash or equity-based incentives based on the role and performance.