Lending Center Specialist

Fort Bragg Federal Credit Union; Fayetteville (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Fort Bragg Federal Credit Union is seeking a Lending Center Specialist to work onsite in the Lending Center. You will interview members, recommend loan solutions, and process applications by phone and web while driving sales of ancillary products.

You will explain terms, verify disclosures, and ensure all documents are complete. The role requires strong customer service, sales aptitude, and knowledge of lending guidelines to support the credit union's lending goals.

Qualifications

• High School Diploma required.
• Annual mandatory training: Bank Secrecy Act, OFAC, and Red Flag Identity Theft.
• 3-5 years of member service and/or lending experience, with at least 1 year in sales/solicitation.

Responsibilities

• Interviews and interacts with members regarding loan products and services via phone, email and other platforms.
• Maintains a sales-oriented approach to provide best lending solutions.
• Explains loan terms, verifies disclosures, and ensures paperwork is complete and accurate.
• Originate loan applications via phone and internet and submit to underwriting for approval.
• Offers ancillary products and meets sales metrics for those products.
• Performs outbound calls to solicit loan products and services.
• Maintains knowledge of credit reports and underwriting standards to assist applicants.
• Adheres to KPIs and compliance guidelines.
• Coordinates with lending partners to ensure closings and resolve issues.
• Supports departmental goals and maintains knowledge of credit union operations.

Skills

Customer service

Sales

Communication

Phone/Email

Education

High School Diploma

Job description

Lending Center Specialist-Onsite

Working within the Lending Center, provides internal and external member service to all levels of present and potential members regarding loan products and services along with other ancillary products offered by the Credit Union. Conducts member interviews regarding loan applications and matches product solutions to member needs also making product and service recommendations as appropriate. Actively participates in successfully achieving Credit Union lending and sales goals.

Purpose

Working within the Lending Center, provides internal and external member service to all levels of present and potential members regarding loan products and services along with other ancillary products offered by the Credit Union. Conducts member interviews regarding loan applications and matches product solutions to member needs also making product and service recommendations as appropriate. Actively participates in successfully achieving Credit Union lending and sales goals.

Primary Duties and Responsibilities

• Interviews and interacts with members and potential members via phone, e-mail and other electronic platforms as appropriate regarding Credit Union loan products and services. Uncovers member needs and provides potential lending solutions to assist those specific needs.


• Maintains a sales-oriented approach to each member/potential member interaction as to provide the best possible lending solutions for the member.


• Explains the terms and conditions of consumer loan products to the applicant(s) and verifies that loan disclosures are correct and all pertinent paperwork is in place and properly executed.


• Accurately originates member and potential member loan applications via phone and internet (web applications). Submits completed applications to loan underwriting for final approval.


• Offers all qualifying members ancillary products available at the Credit Union to include but not limited to vehicle mechanical repair coverage, Guaranteed Asset Protection (GAP), and credit life & disability products. Meets sales metrics for such products.


• Responsible for outbound calls and solicitation of loan products and services to members and potential members as assigned by management.


• Maintains a working knowledge of credit reports (reading and interpreting), credit worthiness, and a generalized understanding of loan underwriting standards to better assist loan applicants with customized loan options.


• Complies with key performance indicators, metrics, and standards such as adherence to schedule, inbound call production, application count (volume), accuracy and completeness of applications, closed loan volume (production) and other metrics as determined by management.


• Refers, assists, and completes follow up with lending partners (i.e. Credit Union Mortgage Association) to ensure loan closings are complete, resolve any issues, and ensure compliance guidelines are met.


• Participate in meeting the goals and objectives set by the Board of Directors and Management as well as meeting departmental goals.


• Develops and maintains detailed knowledge of the products and services offered by the Credit Union.


• Must have a working knowledge of the overall Credit Union operations computer system and usage.


• Must be highly proficient in all aspects of Credit Union/Lending Center operations, policies, and procedures to train and assist all staff assigned to the department.


• Maintain proper security over member information and transactional activity.

Other Duties and Responsibilities

• Must be able to cross sell all CU products and services to our members to increase overall product penetration.


• On an as needed basis may participate in offsite business functions as a representative of the Credit Union.


• Balance, verify and review various accounts, reports and systems as assigned by management.


• Routinely conduct outbound calls to members and non-members in an effort to acquire new business.


• Performs other duties as assigned by management.

Minimum Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum level of knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Training

• High School Diploma.


• On an annual basis is required to complete mandatory Bank Secrecy Act, OFAC and Red Flag Identity Theft training.

Prior Experience

• 3-5 years member service and/or lending experience, with at least 1 year general sales/solicitation experience.

Interpersonal Skills

Courtesy, tact and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Other Special Skills and Abilities

• Must have the ability to communicate effectively with members by electronic means (internet chat, e-mail, etc.) and by telephone and must project a positive, professional and cooperative approach when interacting with members.


• Must possess a general knowledge of the laws and regulations pertaining to the acquisition and granting of loan products. In addition, must be knowledgeable regarding loan guidelines, procedures, and policies ensuring that the applicants are eligible for the loans requested and the documentation requirements are complete.


• Must be willing to “reach out” and call members to solicit new accounts and loan business.


• Ability to work with a variety of software applications.


• Specifications may be waived at the discretion of Credit Union Management.