Lending Advisor

OnPath; Metairie (LA); On-site; USD 31,000 - 39,000; Full time

Benefits offered by this job

Competitive Compensation

Comprehensive benefits package

Paid vacation and wellness programs

Job summary

OnPath FCU in Metairie, LA, is seeking a Lending Advisor to build member relationships and provide tailored loan solutions in a high-service environment.

You will handle inbound calls, process applications, and offer cross-sell opportunities while meeting sales targets and ensuring regulatory compliance. This on-site role emphasizes teamwork and member-first service.

Qualifications

• Bachelor-level education not required; high school diploma or equivalent.
• Some college coursework preferred but not mandatory.
• Experience in financial or retail sales is welcomed.
• Strong interpersonal and communication skills are essential.

Responsibilities

• Takes inbound loan applications by phone from members and potential members.
• Processes online loan applications with complete information for quick decisions.
• Conducts consultative conversations to tailor financial solutions for each member.
• Cross-sells loans and related products using data from credit reports and fact-finding.
• Performs outbound calling to generate new loan leads and meet sales goals.
• Explains policy details clearly and stays compliant with regulations.
• Maintains knowledge of documents for membership, accounts, and loans; explains disclosures.
• Understands and presents loan products such as Debt Protection, GAP, and MRC.
• Operates within Symitar and MeridianLink systems to process transactions.
• May lead in the absence of a supervisor.

Skills

Sales skills

Relationship building

Communication

Problem-solving

Team player

Education

High school diploma

Some college preferred

Tools

Symitar

MeridianLink

Job description

Ready to love where you work? At OnPath, we’re not just building careers—we’re building a culture. Whether you’re just starting your career or looking to level up, this is your chance to make an impact, be celebrated for your talents, and grow into your full potential.

Why work at OnPath?

Room to grow

Whether this is your first job or a midlife career change, you'll find opportunities for professional growth and advancement

Focus on life first

Maintain a healthy work-life balance with paid vacation and weekday heart hours.

Work that matters

From everyday member support to community outreach events, your actions will make a difference.

Life's too short to take things too seriously. Together, we've created a fun environment where you can make memories and be yourself.

Our benefits include comprehensive heathcare, 401k matching, sick leave, mental wellbeing and more.

A place of belonging

We thrive on making people from all walks of life feel welcome, it's how we build better experiences for everyone that walks through our doors.

Open positions

Location: Corporate Office in Metairie, LA

Job Id:491

# of Openings:1

At OnPath Credit Union, we share a passion for delivering exceptional service. Your primary role will involve building relationships with our members, offering personalized solutions and identifying opportunities to help them achieve financial success. If you thrive in an environment with team members who truly enjoy what they do and you are sales driven and motivated to succeed, then OnPath is the place for you!

Voted twelve years in a row as one of the Top 40 Places to Work by the Times Picayune, we offer:

• Competitive Compensation
• Impressive Benefits Package including Medical, Dental, Life Insurance, and 401(K) Plan
• Paid Vacation, Wellness, Sick Time, and more!

We are looking for a Lending Advisor to join our team! The salary range for this position is $22.80 to $28.50 per hour based on skills and experience. This position is classified as On-site.

SCOPE: As a dedicated member of the OnPath FCU team, this role performs a variety of tasks that in partnership with the surrounding departments, provides cost effective financial services for the benefit of our members who are our primary focus. Our core values are what make us E.P.I.I.C. We are Empathetic to the vast situations and needs of our members and to each other. We are Passionate about the financial growth and success of our members. We are Innovative in our ideas and goals to remain at the top of our class in financial services. Our Integrity is not an option. We require our employees to be honest and have strong moral principles. We are Committed to our promise to be the best financial advocates for our members and the communities we serve.

PRIMARY FUNCTIONS:

• Takes inbound loan by phone applications for both members and potential members.
• Processes online loan applications and enter complete information for quick and efficient loan decisioning.
• Responsible for having consultative conversations with members, listening, analyzing data and offer services suited specifically for that member.
• Responsible for cross selling opportunities using knowledge gained during application process, credit reports, and fact-finding process.
• Responsible for outbound calling to generate new loan leads.
• Ability to meet or exceed individual and department sales goals established by the CU.
• Demonstrates strong oral and written communication skills to explain credit union policies and to resolve basic member concerns in a prompt, professional, and courteous manner.
• Maintains and develops a working knowledge of current lending policies and procedures.
• Responsible for having a working knowledge of all documents as it pertains to membership, account opening and loan services. Must know how to obtain the information and be able to explain disclosures properly to the member.
• Understands, can explain, and offer loan and loan protection products: Debt Protection, GAP, and MRC.
• Maintains knowledge of state and federal regulations that guide compliance regarding transactions.
• Able to leverage technology within the Symitar and MeridianLink systems.
• Maintains the security of the work area and keeps it organized and neat in appearance.
• Performs the duties of a Lending Advisors as needed.
• May operate as a leader in the absence of supervisor.

Experience:

Two to three years of experience in a financial institution or retail institution.

Education/Certifications/Licenses:

A high school diploma, some college preferred

Interpersonal Skills

Candidate must have strong interpersonal and problem-solving skills. Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting.

Other Skills

• Established history of working well with others.
• Excellent oral and written communication skills are a necessity. Candidate must possess the ability to read and write effectively.
• Proven track record in cross-selling products and services.
• Successful completion of the credit union's Sales Team training program.

Physical Requirements

Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance.

Working Conditions

Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

Mental Requirements

Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.

Disclaimers

Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management. The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity

OnPath FCU is an EOE/M/F/Disability/Veteran

OnPath Credit Union provides equal employment opportunities (EE0) to all employees and applicants for employment without regard to race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, genetics, veteran status or any other protected status.