Legal Resolution Specialist

Medical University of South Carolina; Charleston (SC); On-site; USD 28,000 - 39,000; Full time

Job summary

The Medical University of South Carolina (MUSC) seeks an internal liaison to coordinate between MUSC and Sartip for vendor contract monitoring and invoice support. The role supports reporting of weekly Sartip checks and engagement with MCP under the Revenue Cycle.

Work hours are Monday–Friday, 8:00 am–4:30 pm, with hourly pay and non-exempt status. Ideal candidates hold a Bachelor's or equivalent with strong medical knowledge and proficient Excel/Word skills, plus solid communication and

Qualifications

• Bachelor's degree or equivalent and 2+ years medically related customer service/collections experience OR high school diploma with 4+ years of such experience.
• Knowledge of medical terminology and health insurance preferred.
• Proficiency in Word and Excel; Epic knowledge preferred.

Responsibilities

• Manage a high volume of Legal Patient Accounts in an Epic work queue environment and related mailboxes.
• Handle inbound/outbound calls/mail with attorney offices, third parties, and patients to resolve legal issues such as probates, third party liability, workers compensation, bankruptcy, and settlements.
• Document all actions and conversations with HIPAA compliance and policy adherence.

Skills

Customer service

Communication skills

Organizational skills

HIPAA compliance

Education

Bachelor's degree or equivalent

High school diploma

Tools

Microsoft Word

Microsoft Excel

Epic

Job description

Job Description Summary

This role will act as an internal liaison between the Medical University of South Carolina (MUSC) and Newby, Sartip, Masel & Casper, LLC (Commonly referred to as “Sartip”). This role support the vendor relationship by monitoring vendor contracts and monthly invoices. Create and maintain reporting of weekly incoming Sartip checks for the monthly Sartip Report.

Entity

MUSC Community Physicians (MCP)

Worker Type

Employee

Worker Sub-Type

Regular

Cost Center

CC004513 MCP - Revenue Cycle

Pay Rate Type

Hourly

Pay Grade

Health-23

Scheduled Weekly Hours

40

Job Description

Entity/Organization: MUSC Community Physicians (MCP)

Hours per week: 40

Scheduled Work Hours/Shift: Monday - Friday 8:00 am - 4:30 pm

Pay Basis/FLSA: Hourly / Non-Exempt

Job Purpose

This role will act as an internal liaison between the Medical University of South Carolina (MUSC) and Newby, Sartip, Masel & Casper, LLC (Commonly referred to as “Sartip”). This role support the vendor relationship by monitoring vendor contracts and monthly invoices. Create and maintain reporting of weekly incoming Sartip checks for the monthly Sartip Report.

Education and Work Experience

• High school diploma with four (4) years medically related customer service/collections experience, or bachelor’s degree and two (2) years medically related customer service/collections experience.
• Knowledge of medical terminology and knowledge/understanding of health insurance preferred.
• Must be proficient in Microsoft Word and Excel, with knowledge of Epic preferred;
• Must be punctual and dependable, and have excellent interpersonal and oral and written communication skills.
• Exhibit good organizational skills, strong initiative to be goal oriented. Establish and maintain effective relationships with necessary contacts.
• Adheres to the MUSC Workforce standards of professional behavior and code of conduct.

Degree of Supervision

Must be able to work independently with minimum supervision. Must exhibit the ability to analyze, and determine necessary steps to provide expected outcome and follow through with actions.

Licensures, Registrations, Certifications

• N/A

Physical Requirements

Continuous requirements are to perform job functions while standing, walking and sitting. Ability to bend at the waist, kneel, climb stairs, each in all directions, fully use both hands and legs, possess good finger dexterity, perform repetitive motions with hands/wrists/elbows and shoulders, reach in all directions. Maintain 20/40 vision corrected, see and recognize objects close at hand and at a distance, work in a latex safe environment and work indoors. Frequently list and/or carry objects weighing 20 lbs (+/-) unassisted. Lift from 36” to overhead 15 lbs. infrequently work in dusty areas and confined/cramped spaces.

Job Responsibilities

60%

• Manage a heavy volume of Legal Patient Accounts in an Epic work queue environment, the Legal Request mailbox, and One Content.
• Effectively handle inbound and outbound legal calls/mail to and from attorney offices, third parties, and patients to resolve any legal issues related to probates, third party liability, workers compensation, bankruptcy, and settlement negotiations.
• Accurately and consistently document all legal actions and conversations while complying with HIPAA privacy regulations and maintain compliance with federal and state laws and organizational policies.

20%

• File Proof of Claims with Bankruptcy courts and monitor for status changes, including claim payments. Receive and process requests for medical records, itemized statements, and subpoenas relating to current patients and legacy accounts.
• Update patient demographics, insurance information, and guarantor information to maintain accurate patient information to ensure proper billing.

15%

• Prepare legal checks for deposits from law firms by balance verifications and processing adjustments as needed.

5%

• Other duties as assigned.

Additional Job Description

Education and Work Experience: Bachelors Degree with two (2) years medically related customer service/collections experience; or High School Diploma or equivalent with four (4) years medically related customer service/collections experience.

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees