Legal QA Specialist: Precision in Case Intake & Review

Austin Community College; Phoenix (AZ); On-site; USD 28,413 - 40,467; Full time

Benefits offered by this job

Comprehensive Health Coverage

Paid Time Off

Fulfilling Career Path

Job summary

A mission-driven organization is hiring a Quality Assurance (QA) Specialist based in Phoenix, Arizona. The role focuses on auditing client case profiles for accuracy and completeness, ensuring compliance with legal standards. Successful candidates will have effective communication skills, attention to detail, and a background in related fields. Comprehensive health coverage and generous paid time off are included. Join a team that helps individuals navigate difficult moments in their lives.

Qualifications

• 2+ years of experience in intake, quality assurance, auditing, or related fields.
• Ability to work at least one weekend day or evenings.
• Competence in addressing sensitive subjects professionally.

Responsibilities

• Auditing and refining client case profiles for accuracy.
• Receiving live transfers and verifying client information.
• Providing responses to inquiries and fostering a positive team environment.

Skills

Oral and written communication skills

Attention to detail

Empathy

CRM systems navigation

Typing skills

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree preferred

Job description

A mission-driven organization is hiring a Quality Assurance (QA) Specialist based in Phoenix, Arizona. The role focuses on auditing client case profiles for accuracy and completeness, ensuring compliance with legal standards. Successful candidates will have effective communication skills, attention to detail, and a background in related fields. Comprehensive health coverage and generous paid time off are included. Join a team that helps individuals navigate difficult moments in their lives.