Legal Priority Operator - 3rd Shift (Hybrid)

RRD Company; Phoenix (AZ); Hybrid; USD 34,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off

Job summary

RRD is seeking a Legal Priority Operator for the 3rd shift in Phoenix, AZ. This hybrid role starts onsite with a Monday–Friday training schedule and shifts to a hybrid model after a 90‑day probation period.

You will manage formatting, proofreading, and document conversion while coordinating workloads across the legal department. The role requires strong MS Word skills, fast typing (60 wpm) and excellent communication.

Qualifications

• Minimum typing speed of 60 wpm with 95% accuracy.
• Excellent verbal and written communication skills.
• Advanced knowledge of Microsoft Office Suite, including Excel, PowerPoint, Word, and Outlook.
• Experience with legal software such as Visio, Adobe Acrobat, Citrix Workspace, and others.
• Prior document processing experience in a team environment.

Responsibilities

• Serve as the primary point of contact for incoming requests to the department for word processing projects (formatting, proofreading, editing, styling, printing, PDF conversion).
• Coordinate, assign, distribute, prioritize, track and expedite workload to the department.
• Interface with requesters to gather detailed information for assignments.
• Analyze requests to determine task approach and engage appropriate resources.
• Direct requests to proper resources and coordinate with local and off-site services.
• Assist with proofreading tasks and quality control during heavy volume periods.
• Deliver projects within negotiated timeframes.
• Maintain knowledge of all firm-supported software packages.

Skills

Typing 60 wpm

MS Word formatting

MS Office Suite

Communication skills

Attention to detail

Education

High school diploma or equivalent

Bachelor's degree or 2+ years of legal experience

Tools

Visio

Adobe Acrobat

Citrix Workspace

Job description

Legal Priority Operator - 3rd Shift (Hybrid)

• Full-time
• Department: Legal & Document Processing
• Shift: 3rd Shift
• Compensation: USD 26.31 - USD 26.31 - hourly

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Must be able to commute to Phoenix, AZ

Must have strong clerical administrative experience formatting in MS Word

Shift: Sunday - Thursday, 11:00pm-7:30am

Training: Monday - Friday, 9AM - 5PM (onsite)

Hybrid after 90-day probation (3 days onsite 2 days remote)

Responsibilities

• Serve as the primary point of contact for incoming requests to the department for various word processing-related projects such as formatting, proofreading, editing, the styling of documents, printing, and conversion or saving documents to images (PDF)
• Coordinate, assign, distribute, prioritize, track and expedite workload to the department
• Interface with requesters to gather detailed information in order to better understand the nature and requirements of assignments
• Analyze requests to determine how tasks should be performed and engage the appropriate resource for completion
• Direct requests to proper resources and coordinate with local and off-site office services
• Assist with proofreading tasks and quality control analysis during heavy volume periods
• Deliver projects within a reasonable, negotiated timeframe
• Perform other related duties and assist with special projects as assigned
• Maintain thorough knowledge of all firm-supported software packages
• Other duties as assigned

Qualifications and Requirements

• Ability to work in a fast-paced environment and meet pressing deadlines
• Ability to produce quality work product
• Minimum typing speed of 60 wpm with 95% accuracy
• Excellent verbal and written communication skills
• Flexibility to work overtime as required
• High school diploma or equivalent required; Bachelor's degree or 2+ years of legal experience preferred
• Advanced knowledge of Microsoft Office Suite, including Excel, PowerPoint, Word, and Outlook
• Experience and exposure to any of the below legal software and applications will be an added advantage: Visio, Phillips Speech Exec, Bighand Digital Dictation, Best Authority, DocXtools, Omnipage, Forte, MacPac, Numbering Assistant, Forms Assistant, Nuance, Workshare Compare, iManage Desksite or Filesite, Adobe Acrobat, Dreamweaver, E-Transcript Bundle Viewer, and Citrix Workspace
• Prior document processing experience in a team environment
• Knowledge of legal terminology preferred but not required

Rate of Pay and Benefits

The rate of pay for this role at the noted RRD location is $26.31 / hour. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand‑by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

Company Values

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre‑employment background and drug screen.