Legal Operations & Contracts Manager

Bitsight; United States; Remote; USD 104,000 - 130,000; Full time

Benefits offered by this job

Best-in-class benefits

Reasonable accommodations for disabled

Job summary

Bitsight is hiring for a senior Legal Operations role in the United States. The role focuses on legal operations management, process improvement, and technology enablement to streamline requests, triage, and contract management, while delivering MI dashboards for informed decisions.

The position emphasizes vendor management, supporting day-to-day ops, and alignment with broader business systems. Competitive salary and comprehensive benefits are offered.

Qualifications

• Minimum undergraduate degree, ideally in business administration or related field.
• JD equivalent or legal practice experience not essential but paralegal experience/qualifications strongly preferred.
• At least 6 years of experience in in-house legal operations roles in mid-size departments, preferably in the technology sector.
• Formal process design and optimization qualifications (e.g. Prince2, Lean 6 Sigma, Agile, Design Thinking).
• Substantive hands-on track record in legal process optimization, technology procurement and implementation and budget management.

Responsibilities

• Implementing and optimizing legal operations processes such as request management, triage and allocation; contract management; records and knowledge management.
• Driving operational efficiencies through technology and process improvements, managing legal dept projects, and supporting day-to-day ops.
• Developing and enforcing policies and procedures to improve the effectiveness and efficiency of the legal department.
• Developing management information dataset and dashboard to support business insights and decision-making by the CLO.
• Organizing and managing departmental meeting schedules, onsite and related events.
• Implementing and managing legal tech solutions, such as legal intake and case management systems, CLM and DMS solutions.
• Overseeing vendor relationships, including negotiation and management of contracts and terms.
• Collaborating with sales operations, IT, finance, and other depts to ensure legal tech aligns with broader business systems and objectives.

Skills

Legal operations

Process improvement

Technology enablement

MI dashboards

Vendor management

Education

Undergraduate degree

JD or paralegal preferred

Tools

Contract management systems

Job description

Bitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties. Companies rely on Bitsight to prioritize their cybersecurity investments, build greater trust within their ecosystem, and reduce their chances of financial loss.
Built on over a decade of technological innovation, its integrated solutions deliver value across enterprise security performance, digital supply chains, cyber insurance, and data analysis.

• We invented the cyber ratings industry in 2011
• Over 3500 customers trust Bitsight
• Over 600 teammates are dispersed throughout Boston, Raleigh, New York, Lisbon, Singapore, and remote

Key requirements of the role

• Legal Operations Management, Process Improvement and Technology Enablement (50%):

• Implementing and optimizing legal operations processes such as request management, triage and allocation; contract management; records and knowledge management.

• Driving operational efficiencies through technology and process improvements, managing legal dept projects, and supporting day-to-day ops.

• Developing and enforcing policies and procedures to improve the effectiveness and efficiency of the legal department.

• Developing management information (MI) dataset and dashboard (such as volumes and sources of legal support demand; cycle times; financial performance) to support business insights and decision-making by the CLO.

• Organizing and managing departmental meeting schedules, onsite and related events.

• Technology Management (15%):

• Implementing and managing legal tech solutions, such as legal intake and case management systems, CLM and DMS solutions.

• Overseeing vendor relationships, including negotiation and management of contracts and terms.

• Collaborating with sales operations, IT, finance, and other depts to ensure legal tech aligns with broader business systems and objectives.

• Outside Counsel and Legal Professional Services Management (10%):

• Risk Management & Communications (10%)

• Contract Management (15%):

Qualifications, technical skills and experience

• Minimum undergraduate degree, ideally in business administration or related field.

• JD equivalent or legal practice experience not essential but paralegal experience/qualifications strongly preferred.

• At least 6 years of experience in in-house legal operations roles in mid-size departments, preferably in the technology sector.

• Formal process design and optimization, project and change management qualifications (e.g. Prince2, Lean 6 Sigma, Agile, Design Thinking)

• Substantive hands-on track record in legal process optimization, technology procurement and implementation and budget management.

• Strong profile and network in the legal operations ecosystem.

The anticipated hiring base salary range for this position is 104,000.00 - 130,000.00 USD Annual for US-based employees. This range reflects the minimum and maximum target for new hire salaries for the position across all US locations, is based on a full-time work schedule, and is Bitsight’s good faith estimate as of the date of this posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Belonging & Inclusion**.** Bitsight is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

Culture. We put our people first. Bitsight offers best in class benefits. We devote the same energy to nurturing our company’s inclusive culture as we apply to serving our customers’ needs. Working at Bitsight will give you the opportunity to fulfill your professional goals and expand your skills.

Open-minded. If you got to this point, we hope you’re feeling excited about the job description you just read. Even if you don’t feel that you meet every single requirement, we still encourage you to apply. We’re eager to meet people that believe in Bitsight’s mission and can contribute to our team in a variety of ways.

Bitsight also provides reasonable accommodations to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email [e-mail]. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.

This role uses AI-assisted transcription during the interview process. All hiring decisions are made by our recruitment team.

Additional Information for United States of America Applicants :

Bitsight is committed to compliance with all fair employment practices regarding citizenship and immigration status.

Bitsight will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant.

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Qualified applicants with criminal histories will be considered for employment consistent with applicable law.

This position may be considered a promotional opportunity pursuant to the Colorado Equal Pay for Equal Work Act.