Legal Knowledge Engineering, Vice President

State Street; Boston (MA); On-site; USD 110,000 - 181,000; Full time

Benefits offered by this job

401K with company match

Comprehensive benefits

Paid time off

Employee assistance program

Volunteer days

Job summary

State Street seeks a Vice President, Legal Knowledge Engineering to capture and structure institutional expertise for scalable, tech-enabled service delivery within the Legal Department and related functions.

The role works with legal, regulatory, governance, policy, sustainability, corporate security, and related experts to document decision frameworks and operating procedures, transforming them into reusable knowledge assets and business requirements for workflows and AI-enabled tools.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 7+ years of experience in Knowledge Management, Legal Operations, BPM, Operational Excellence, Legal Innovation, Business Analysis, Service Design, or a related discipline.
• Experience working directly with subject matter experts to document and operationalize complex expertise.
• Demonstrated ability to translate professional judgment, policies, procedures, and specialized domain knowledge into structured frameworks, workflows, business rules, and operational requirements.
• Experience decomposing complex work into decision logic, escalation pathways, business rules, testing scenarios, and repeatable operating models.
• Experience designing business processes, service delivery models, workflows, or operating procedures.
• Strong facilitation, interviewing, documentation, analytical, and problem-solving skills.
• Exceptional written and verbal communication skills.
• Ability to effectively bridge business, operational, and technology teams.

Responsibilities

• Partner with SME across Legal, Regulatory Relations, Public Policy, Sustainability, Corporate Secretary, Corporate Security to capture and document decision-making frameworks and business rules.
• Translate complex domain expertise into structured, repeatable guidance for processes, workflows, and service delivery activities.
• Develop and maintain decision trees, knowledge models, issue taxonomies, precedent repositories, playbooks, and knowledge assets.
• Establish standards for documenting expertise to promote consistency, scalability, and knowledge reuse.
• Identify critical institutional knowledge and ensure it is captured and preserved independent of individuals.
• Create documentation outlining decision points, escalation pathways, governance requirements, and risk-based operating practices.
• Analyze business processes to identify standardization, simplification, and scalability opportunities.
• Decompose work into activities, decision points, escalation paths, and business rules for future-state workflows.
• Design operating procedures, service models, and process maps that enable efficient execution.
• Support initiatives to improve productivity, quality, and stakeholder experience.
• Translate policies and playbooks into structured requirements for automation and AI-enabled solutions.
• Document inputs/outputs, escalation criteria, testing scenarios, and acceptance criteria for automation.
• Collaborate with technology teams to embed expertise into workflows and AI tools.
• Develop knowledge assets to support AI-assisted ways of working and future operating models.

Skills

Knowledge Management

Legal Operations

Business Process Management

Operational Excellence

Legal Innovation

Business Analysis

Service Design

Enterprise Transformation

Education

Bachelor's degree

Job description

Who We Are Looking For

State Street is seeking a Vice President, Legal Knowledge Engineering to capture, structure, and operationalize institutional expertise in support of consistent, scalable, and technology-enabled service delivery across the Legal Department and its adjacent functions.

Who We Are Looking For

State Street is seeking a Vice President, Legal Knowledge Engineering to capture, structure, and operationalize institutional expertise in support of consistent, scalable, and technology-enabled service delivery across the Legal Department and its adjacent functions.

Working closely with legal, regulatory, governance, policy, sustainability, corporate security, and operational subject matter experts, this role will document decision frameworks, risk tolerances, operating procedures, escalation criteria, and domain expertise, and transform them into structured knowledge assets and business requirements that can be embedded within workflows, processes, automation solutions, and AI-enabled tools.

The successful candidate will help preserve institutional knowledge, improve consistency and scalability of service delivery, and establish the knowledge foundations required to support the Department's evolving operating model and adoption of emerging technologies.

This role is ideal for an individual who excels at understanding how experienced professionals make decisions and translating that expertise into structured, reusable guidance that can be consistently applied across people, processes, and technology solutions.

What You Will Be Responsible For

Knowledge Engineering

• Partner with subject matter experts across Legal, Regulatory Relations, Public Policy, Sustainability, Corporate Secretary, Corporate Security, and related functions to capture and document decision-making frameworks, risk tolerances, operating procedures, escalation criteria, and business rules.
• Translate complex domain expertise into structured, repeatable guidance that can be consistently applied across processes, workflows, and service delivery activities.
• Develop and maintain decision trees, knowledge models, issue taxonomies, precedent repositories, playbooks, guidance libraries, and other reusable knowledge assets.
• Establish standards and methodologies for documenting expertise in a manner that promotes consistency, scalability, knowledge reuse, and institutional resilience.
• Identify critical institutional knowledge and ensure it is captured, maintained, and preserved independent of individual contributors.
• Create and maintain documentation that clearly articulates decision points, escalation pathways, governance requirements, and risk-based operating practices.

Process Architecture & Service Design

• Analyze business processes and service delivery activities to identify opportunities for standardization, simplification, scalability, and operational improvement.
• Decompose complex work into discrete activities, decision points, escalation paths, business rules, and desired outcomes.
• Design future-state workflows that effectively integrate subject matter experts, business stakeholders, operational teams, and technology solutions.
• Develop operating procedures, service models, process maps, and decision frameworks that support efficient and scalable execution.
• Support strategic initiatives focused on improving productivity, quality, consistency, transparency, and stakeholder experience.

AI & Technology Enablement

• Translate policies, procedures, playbooks, and decision frameworks into structured requirements suitable for automation and AI-enabled solutions.
• Document business requirements, decision logic, inputs, outputs, escalation criteria, testing scenarios, and acceptance criteria.
• Partner with technology teams to ensure institutional expertise is accurately represented within workflows, automation capabilities, knowledge systems, and AI-enabled tools.
• Develop and maintain the knowledge assets required to support AI-assisted ways of working and future technology-enabled operating models.
• Establish quality standards and testing methodologies to evaluate the consistency, reliability, and appropriateness of technology-generated outputs.
• Support pilot programs, workflow redesign initiatives, and technology implementations by providing the knowledge structures and business requirements required for successful adoption.

Education & Preferred Qualifications

• Bachelor's degree or equivalent professional experience.
• 7+ years of experience in Knowledge Management, Legal Operations, Business Process Management, Operational Excellence, Legal Innovation, Business Analysis, Service Design, Enterprise Transformation, or a related discipline.
• Experience working directly with subject matter experts to document and operationalize complex expertise.
• Demonstrated ability to translate professional judgment, policies, procedures, and specialized domain knowledge into structured frameworks, workflows, business rules, and operational requirements.
• Experience decomposing complex work into decision logic, escalation pathways, business rules, testing scenarios, and repeatable operating models.
• Experience designing business processes, service delivery models, workflows, or operating procedures.
• Strong facilitation, interviewing, documentation, analytical, and problem-solving skills.
• Exceptional written and verbal communication skills.
• Ability to effectively bridge business, operational, and technology teams.

Salary Range

$110,000 - $181,250 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Job Application Disclosure

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.