Legal Billing Supervisor

Berkshire Hathaway Homestate Companies - Workers Compensation Division; San Diego (CA); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work

Paid time off

Paid holidays

Retirement match

Health insurance

Life insurance

Long-term disability

Hospital indemnity

Flexible savings accounts

Volunteer day

Employee assistance program

Tuition reimbursement

Employee referral program

DEI program

Job summary

Berkshire Hathaway Homestate Companies - Workers Compensation Division in San Diego, CA seeks a Legal Billing Supervisor to lead a team of Legal Bill Analysts, ensuring accurate invoices, correct firm assignments and adherence to business rules for processing.

The role requires five years of related experience with supervisory background, education in law-related fields, and strong knowledge of legal billing processes.

Qualifications

• Bachelor's degree required.
• Paralegal Certification preferred.
• Minimum of five years related experience; supervisory experience preferred.
• Knowledge of legal billing and workers' compensation claims management.
• Proficient with Microsoft Office Suite and capable of mastering proprietary software.
• Expertise in CouncilLink by LexisNexis strongly preferred.

Responsibilities

• Ensure the team provides high internal partner satisfaction and effective cost management of invoices per company policies and regulations.
• Oversee legal billing software, set up new firms/users and coordinate IT/vendor collaboration as needed.
• Manage workflow: plan, assign and direct work with clear objectives and timelines.
• Seek continuous improvement to rectify billing discrepancies and improve speed and accuracy.
• Provide performance feedback with HR and leadership support.
• Develop and maintain reports on team performance and external legal firm costs; support Finance and Claims with analysis.
• Perform special assignments and projects as needed.

Skills

Legal billing knowledge

Workers' compensation claims

Microsoft Office Suite

Education

Bachelor's degree

Paralegal Certification

Tools

CouncilLink by LexisNexis

Microsoft Office

Job description

What We’re Looking For

The Legal Billing Supervisor oversees the review and entry of legal invoices for the Claims department. This includes development and management of a team of Legal Bill Analysts who complete a high volume review of invoices, ensuring accurate billing amounts, correct claim and firm assignment, and adherence to business rules in preparation for processing.

Leadership Responsibilities

Models and reinforces organizational values and behaviors in all leadership actions. Relies primarily on experience, sound judgment and leadership skills to perform the functions of the job and achieve results in established timelines. Takes a proactive approach to anticipating and solving problems. Ensures that employees understand their level of accountability and takes appropriate action to ensure employees fully understand roles, responsibilities and performance standards and provides ongoing feedback and support. Executes all responsibilities with professionalism and in accordance with the organization’s internal policies, as well as regulatory, financial, and ethical standards.

Essential Responsibilites

• Ensures that the team’s Legal Bill Analysts provide high internal partner satisfaction and effective cost management of incoming invoices while adhering to Company policies and compliance with appropriate State and Federal regulations.
• Manages the Company’s legal billing software, including setting up new firms and users and coordinating support for complex technical matters. Develops a thorough understanding of the legal billing process to a degree that allows for translation of technical requirements and business needs to the information technology group and coordination with vendor as needed.
• Manages the workflow of the team including planning, assigning, and directing work. Establishes clear objectives and goals for the team and ensures timely responses and results.
• Seeks opportunities for continuous improvement to rectify billing discrepancies to achieve a consistent invoice review and fee adjustment system. Develops modifications to procedures for efficient and accurate processing to enhance speed, quality and output.
• Provides effective performance feedback through employee recognition, rewards and disciplinary action, with the assistance of Human Resources and department leadership, when necessary.
• Develops and maintains reporting tools relating to the performance of the Legal Billing team and billing cost averages for external legal firms. Provides this information and analytical support to our in-house Finance and Claims teams. Performs and records random reviews to verify data accuracy and validity.
• Performs special assignments and projects as assigned.

Qualifications

EDUCATION

• Education: Bachelor's degree from an accredited college or university required.
• Certifications/Licenses: Paralegal Certification preferred.

Work Experience

• Minimum of five (5) years of related experience or equivalent combination of education and experience required.
• Prior supervisory experience preferred.

TECHNICAL/FUNCTIONAL KNOWLEDGE

• Knowledge of legal billing and/or workers compensation insurance claims management.
• Proficient on the Microsoft Office Suite and able to quickly master proprietary and vended software applications.
• Expertise in CouncilLink by LexisNexis is strongly preferred.

MATH AND REASONING

• General: Able to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Able to interpret a variety of instructions furnished in written, oral, diagram, graph, or schedule form. Able to apply concepts such as addition, subtraction, multiplication, division, fractions, percentages, ratios, and proportions to practical situations. Ability to derive appropriate conclusions and apply on the job.

LANGUAGE ABILITY

• Able to read and interpret complex documents including legal bills, legal opinions, legal letters, legal briefs, claim notes, and claim data fields.
• Able to write clear, concise reports accurately conveying technical information.

PROBLEM SOLVING & DECISION MAKING

• Displays confidence and willingness to make decisions within area of responsibility.
• Steps back from issue to see the big picture; considers potential impact on customer and organization when making decisions.
• Exhibits sound and accurate judgment.
• Escalates problems to appropriate authority as needed.
• Supports and explains reasoning for decisions.
• Willingly collaborates to solve problems; provides useful input and feedback to aid in decision making.

COMMUNICATION & COLLABORATION

• Effective communicator with strong interpersonal and conflict resolution skills.
• Able to successfully build relationships and adapt communication style in various environments.
• Listens and requests clarification.
• Responds well to questions and feedback.
• Demonstrates effective group presentation and facilitation skills.
• Contributes effectively in meetings.
• Speaks clearly and persuasively in manner suitable to the understanding of the listener.

CUSTOMER SERVICE

• Provides for quality customer service.
• Appropriately responds to and resolves complex situations/problems.
• Responds promptly to customer needs, requests for service and assistance.
• Solicits customer feedback to improve service and enhance existing procedures. Responds in a timely manner.

What We Offer

• Hybrid Work Schedule (up to 2 days work from home upon eligibility)
• Paid Time Off
• Paid Holidays
• Immediate Vesting of Retirement Savings + Company Match
• Group Health Insurance (Medical, Dental, and Vision)
• Life and AD&D Insurance
• Long Term Disability Insurance
• Hospital Indemnity Insurance
• Accident and Critical Illness Insurance
• Flexible Savings Accounts
• Paid Community Volunteer Day
• Employee Assistance Program
• Tuition Reimbursement Program
• Employee Referral Program
• Diversity, Equity and Inclusion Program

$69,702 - $90,443 a year

This pay scale is an estimate of the salary range the employer reasonably expects to pay for the position based on potential employee qualifications, operational needs and other considerations consistent with applicable law. The actual salary may be above or below the range. The pay scale applies only to this position and only if it is filled in the San Diego, California. The pay scale may be different for other positions or in other locations.

Who We Are

With more than 50 years in business, Berkshire Hathaway Homestate Companies (BHHC) has grown from a regional organization to a national insurance group, offering insurance products from coast to coast. Relationships are the cornerstone of our culture, and we believe in doing the right thing. That means we invest in our business in every way possible to deliver on our mission and demonstrate that people are what powers our success. Our commitment to financial strength and integrity means our customers can rest assured that we will be there when it counts.

At BHHC we embrace diversity and foster an environment where our people can be their authentic selves. Our differences make us stronger and better together, which fosters a harmonious workplace—something we truly value. We’ve created an approachable and collaborative atmosphere. Here you’ll find a welcoming workplace where everyone can feel valued, supported, and inspired to do great work. Together, we raise the bar by being curious, remaining customer-focused, and operating with integrity.