Lee Wrangler - Sales Associate @ Tanger Outlets Columbus

Kontoor Brands; Sunbury (OH); On-site; USD 16,531 - 21,559; Part time

Benefits offered by this job

401(k) with company match

Employee assistance program

Flexible schedule

Paid Parental Leave

Tuition Reimbursement

Job summary

Kontoor Brands in Sunbury, Ohio, is seeking a customer-centric team member to excel in customer service and retail operations. Responsibilities include maintaining store standards, assisting customers, and achieving sales goals while fostering brand loyalty.

Ideal candidates should have a passion for customer engagement and be able to work a flexible schedule. Various benefits such as a pay range of $12 – $15.65 and 401(k) match are offered.

Qualifications

• Must be a minimum of 16 years of age.
• Willingness to work a flexible schedule to meet business needs.
• Availability of at least 12 hours per week, including one weekend day.

Responsibilities

• Ensure excellence in customer service in the store.
• Assist customers in the fitting room and recommend products.
• Maintain visual merchandising standards and store cleanliness.
• Process transactions accurately and handle cash.

Skills

Customer Service Excellence

Sales Techniques

Visual Merchandising

Communication

Job description

Who We Are:

Kontoor Brands is a portfolio of three of the world’s most iconic lifestyle, outdoor and workwear brands: Wrangler, Lee and Helly Hansen. Kontoor Brands is a purpose-led organization focused on leveraging its global platform, strategic sourcing model and best-in-class supply chain to drive brand growth and deliver long-term value for its stakeholders.

Pay and Benefits

• Pay Range: $12 – $15.65
• 401(k) with company match
• Employee assistance program
• Employee discounts
• Flexible schedule
• Annual merit increase or bonus based on performance
• Paid Parental Leave (four weeks) for eligible employees who are new parents
• Flexible Fridays
• Tuition Reimbursement

Responsibilities

• Brand Experience / Customer Service
  • Ensure excellence in customer service in the store by upholding high retail standards to ensure an in-store experience that aligns with company standards.
  • Initiate conversations with all customers, building a relationship to learn interests and identify products to suggest.
  • Assist customer in the fitting room.
  • Recommend products aligned with customer needs and preferences through suggestive selling and encourage the customer to make a purchase.
  • Build brand loyalty by promoting the rewards program and achieve weekly loyalty sign-up goals.
  • Learn about new products and trends to better engage customers.
  • Consistently achieve personal sales targets and contribute to overall store performance.
  • Provide information and advice on product performance, features, and specifications.
• Visual, Operation, and Safety
  • Maintain visual merchandising standards and ensure the sales floor is clean, organized, and well-stocked.
  • Assist in daily store operations, including opening and closing procedures assigned, accurately process transactions, handle cash, and maintain point-of-sale integrity.
  • Follow all company and store policies, processes, and procedures.
  • React quickly to all customers and/or employee injuries and report them immediately to the manager on duty.
  • Participate in Loss Prevention Audits, understand and comply with company loss prevention policies to minimize store shrink.

Position Competencies

• Bold Accountability: Demonstrate accountability and follow through on assigned responsibilities.
• Customer Centric Innovation: Passion for the brand and knowledge of the customer and products.
• Empowered Collaboration: Promote an environment that encourages feedback, belonging, participation, creativity, and learning by communicating best practices and ideas.
• Global Agility: Willingness to make changes as suggested by manager on duty to meet store goals and create a positive work environment.
• Strategic Foresight: Take initiative to work ahead, seeking guidance when appropriate.
• Purposeful Integrity: Respect the background, experience, and unique differences of others, upholding the integrity and values of Kontoor Brands.
• Urgency for Impact: Acts quickly to support sales, loyalty enrollment, and service goals.

Position Requirements

• Must be a minimum of 16 years of age or older.
• Arrive on time for scheduled shifts and work a flexible schedule to meet the needs of the business.
• This role requires a minimum availability of 12 hours per week including one weekend day. Additional availability is a plus.

Essential Functions

• Ability to communicate clearly and respectfully with customers and team members.
• Operate office equipment and technology (i.e., cash register, computers, phones, scanners, etc.).
• Stand and move throughout the store during scheduled shifts.
• Walking and moving to assist customers, retrieve merchandise and recover the store.
• Lifting and carrying, ability to maneuver and/or lift 25 lbs. regularly, and up to 50 lbs. occasionally.
• Ability to push/pull full racks of merchandise for restocking the store.
• Ability to reach, stretch, bend, stoop, and crouch to retrieve items from shelves, restock, and maintain store cleanliness.
• Manual labor is required occasionally to assemble displays and/or rearrange the store layout.
• Vision to accurately read labels, assist customers, and tasks that require attention to detail.
• Ability to use fine manipulation and grasp with hands to sort and organize clothing, e.g., place on hangers, folding, organize in color/size order.

Kontoor Brands is an Equal Opportunity Employer. EOE/AA/M/F/Vet/Disability.