Lee's Summit, MO - Theatre Staff (28379)

B&B Theatres; Lee's Summit (MO); On-site; USD 23,000 - 32,000; Part time

Job summary

B&B Theatres in Lee's Summit, MO is seeking a Theatre Staff member to support concessions, box office and guest services, with evening and weekend availability. You will greet guests, handle transactions, and help ensure a positive movie-going experience.

Join a team-focused environment that emphasizes guest service, cleanliness, and safety across concessions, box office, and auditorium areas. Training on health and safety standards is provided as needed.

Qualifications

• Demonstrated ability to provide excellent customer service.
• Positive and enthusiastic attitude.
• Effective communication and interpersonal skills.
• Strong organizational and time management abilities.

Responsibilities

• Greet guests upon arrival and make them feel welcome.
• Maintain a positive, empathetic, and professional attitude toward guests at all times.
• Respond promptly to guest requests.
• Ensure customer satisfaction and provide professional guest support.
• Stay current on new releases and upcoming movies.
• Communicate and coordinate as a team with fellow colleagues.
• Complete other duties as delegated or directed by your supervisor.
• Work behind registers managing transactions of guests on ticket sales or redemption of vouchers.
• Sell concession items to guests and be knowledgeable of theatre offerings and prices.
• Obtain a Health Department Food Handler’s Permit within 30 days if required by state/local law.
• Prepare and handle food in accordance with policy and regulations.
• Maintain clean and orderly workstation, concession, and box office areas.
• Maintain clean auditoriums, restrooms and all areas as directed by management.
• Perform other duties to support theatre operations.

Skills

Customer service

Communication

Interpersonal skills

Organization & time management

Job description

Job Details

Location: Lee's Summit, MO 64086

Position Type: Theatre Staff

Education Level: None

Travel Percentage: None

Job Shift: Any

Job Category: Customer Service

Job Overview

As a frontliner, Theatre Staff will work behind concession and box office, interacting with guests to make each experience magical and fun. This position requires working during the evening, on weekends, and occasionally on holidays.

Responsibilities

• Greeting guests upon arrival and making them feel welcome.
• Maintaining a positive, empathetic, and professional attitude toward guests at all times.
• Responding promptly to Guest requests.
• Ensuring customer satisfaction and providing professional guest support.
• Staying current on new releases and upcoming movies.
• Communicating and coordinating as a team with fellow colleagues.
• Completing any other duties as delegated or directed by your supervisor.
• Work behind registers managing transactions of guests on ticket sales or redemption of vouchers.
• Sell concession items to guests.
• Be knowledgeable of the items offered by the theatre including prices.
• Obtain a Health Department “Food Handler’s Permit” within 30 days of hire if required by individual state law or the local Health Department.
• Prepare and handle food in accordance with company policy and local health regulations.
• Maintain clean and tidy workstation, concession, and box office areas at all times.
• Maintain clean auditoriums, restrooms and any areas as directed by theatre management, including sweep and mop floors, pick up and empty trash in and around the building.
• Other duties as delegated or directed by your supervisor.

Qualifications

• Must be at least 16 years of age at the time of hire.
• Demonstrated ability to provide excellent customer service.
• Positive and enthusiastic attitude.
• Effective communication and interpersonal skills.
• Strong organizational and time management abilities.

Essential Functions

• Greet and assist guests in a professional, friendly, and efficient manner.
• Operate point-of-sale systems for ticketing, concessions, or merchandise sales.
• Prepare and serve concession items, following food safety and quality standards.
• Maintain cleanliness of theatres, lobbies, restrooms, and concession areas.
• Monitor auditorium conditions before, during, and after shows to ensure guest safety and comfort.
• Assist with ushering duties, including ticket scanning, guiding guests to seats, and enforcing theatre policies.
• Support opening and closing procedures, including restocking, cleaning, and securing cash or supplies.
• Collaborate with team members to provide excellent guest service and support overall theatre operations.
• Perform other duties as assigned to maintain efficient and safe operations.

Physical Demands

• Ability to stand, walk, and sit for extended periods during work shifts.
• Frequent use of hands and arms to handle concession items, equipment, or tools.
• Ability to reach, bend, stoop, kneel, or crouch as required to perform job duties.
• Ability to lift, move, and transport items weighing up to 35 pounds safely.
• Mental stamina to work in a fast-paced environment while maintaining professionalism and guest focus.
• Ability to work in varying conditions, including loud auditoriums, dim lighting, and crowded environments.

These essential functions and physical demands are representative of the requirements necessary to perform this role. Employees must be able to carry out these functions with or without reasonable accommodation.