Led Technical Program Manager

Socket.dev; Columbus (OH); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Competitive total rewards

Health care coverage

Retirement savings plan

Job summary

Chase is seeking a Lead Technical Program Manager to guide delivery of complex technology programs across Consumer & Community Banking and Global Customer Platforms. You will manage resources, budgets and high-performing teams while aligning initiatives with business goals.

You will drive OKR reporting, stakeholder engagement, and cross-functional collaboration, leveraging AI tools to enhance efficiency and decision making in a dynamic environment.

Qualifications

• 5+ years of technical program management in a large organization.
• 5+ years of PMO experience with complex technology delivery.
• High Proficiency in Microsoft Excel and PowerPoint.
• Strong interpersonal skills with stakeholders and excellent issue resolution.
• Ability to design clear, concise business reporting and analytics.
• Ability to collaborate across lines of business, finance and tech partners.
• Attention to detail and drive for continuous improvement.

Responsibilities

• Facilitate reporting of OKRs and executive updates to senior leadership.
• Support the Head of Technology for Global Customer Platforms across initiatives.
• Review and elevate business management processes and best practices.
• Drive modernization through engineering practices across multiple fronts.
• Promote innovation and AI tool adoption to improve efficiency.
• Lead big Rocks project management from start to finish for large programs.
• Coordinate key forums and convert broad objectives into tactical plans.
• Oversee day-to-day operations for the GCP tech organization and stakeholders.
• Interface with influencers across Products, Technology, Analytics and Finance.
• Coordinate offsite, hackathon and other key events.

Skills

OKR reporting

Executive reporting

Stakeholder management

Problem solving

Cross-functional collaboration

Analytical thinking

Tools

Microsoft Excel

PowerPoint

JIRA

Confluence

Tableau

Job description

Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment.

As a Lead Technical Program Manager in Consumer & Community Banking and Business and Core Technology Organization, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions, while simultaneouslyeffectively managing resources, budgets, and high-performing teams. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision‑making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.

Job responsibilities

• Facilitate reporting of Objectives and Key Results (OKRs) and creation of executive reporting updates to line of business senior leadership.
• Support the Head of Technology for the Global Customer Platforms organization across multiple initiatives and functions.
• Review existing business management processes and elevate, advocate and integrate best practices.
• Practicing modernization through our engineering practices on multiple fronts.
• Promote innovation through organizing multiple forums to improve efficiency gain through innovation and leveraging AI tools.
• Lead Big Rocks project management from project start through project completion for big program.
• Coordinate and support of key forums across the teams and take broad objectives and turn it into tactical plans to execute, whether in a delegated fashion to others in the organization or as an individual contributor, monitor and track the progress.
• Manage business management and oversight of day‑to‑day operations for the GCP tech organization – Build and maintain effective relationships with stakeholders in various projects.
• Interface with key influencers and decision‑makers across various Products, Technology, Analytics and Finance functions.
• Support the Head of Technology for the Global Customer Platforms organization across multiple initiatives and functions.
• Coordinate of key forums such as offsite, hackathon etc.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization
• 5+ years of Project Management, Business Management, Project Management Office PMO experience involving complex business operations and technology delivery.
• High Proficiency in Microsoft Excel and PowerPoint.
• Strong interpersonal skills with the ability to build relationships and influence key stakeholders and excellent issue resolution skills.
• Self-motivated, innovative thinker with the ability to derive, formulate and develop new concepts, processes and value added activities.
• Must be able to design business reporting and analysis that is clear, concise and actionable.
• Ability to work effectively with other lines of business, finance teams and technology partners
• Strong attention to detail and accuracy – proven ability to produce quality results timely.
• Drive consistent business management practices, development of OKRs setting logical key performance measures and reporting driving towards continuous improvement in accuracy and control.
• Providing resource management communications, planning/forecasting guidance and coordination for core business requirements.
• Sourcing, collating and reporting the data required relating to OKRs, Prodcut Roadmaps, Metrics, Financial Updates including future iterations and improvements.

Preferred qualifications, capabilities, and skill

• Experience with JIRA and Confluence
• Experience with Business applications (Tableau).
• Experience with AI tools.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most‑used digital solutions – all while ranking first in customer satisfaction.