Leave of Absence - Senior Manager

Boeing; Mesa (AZ); Sur place; USD 143 000 - 207 000; Plein temps

Résumé du poste

The Boeing Company seeks a Leave of Absence - Senior Manager to lead LOA and internal Time and Attendance Operations in Seattle, WA or Mesa, AZ. This role focuses on operational oversight, performance management, data integrity, and service improvement rather than routine processing.

You will build strong cross-functional partnerships with HR, Payroll, Benefits, Legal and Technology teams; manage third-party vendor performance and drive improvements in employee and manager experience through

Qualifications

• 10+ years in leave of absence or absence management.
• 5+ years in benefits, compensation, and/or HR operations
• 5+ years leading people or teams
• Experience addressing customer, internal, and employee escalations
• Experience leading process evaluation and improvements
• Experience in payroll and/or timekeeping
• Experience translating business needs into technical requirements and acceptance criteria

Responsabilités

• Provide operational accountability for LOA services and service quality
• Lead vendor reviews, monitor SLAs and drive corrective action
• Coordinate escalations with third party administrator and stakeholders
• Oversee accuracy of leave data and integrations with HR, Payroll, Benefits, and Timekeeping
• Partner with Policy, Legal, HR, and Benefits to support leave requirements
• Drive improvements to communications, digital experiences, and self-service
• Oversee readiness, testing, implementation, and stabilization of changes
• Maintain QA, audit controls, risk monitoring, and issue-management
• Lead internal Time and Attendance operations and timekeeping resolution
• Coordinate with Payroll for timely, accurate pay data and resolve timekeeping issues
• Collaborate with HR Technology, Labor Relations, and operations on system changes
• Establish KPIs, service standards, and improvement priorities across functions
• Lead root-cause analysis to reduce manual work and rework
• Support system enhancements, testing, and post-launch stabilization
• Translate operational issues into clear recommendations and executive updates
• Lead coordinated response to significant service disruptions and outages
• Coach and develop teams; set priorities and performance expectations
• Foster accountability, service excellence, collaboration, and continuous improvement
• Develop capabilities in governance, analytics, and digital delivery

Connaissances

LOA management

Benefits/HR ops

People leadership

Escalations handling

Payroll/timekeeping

Stakeholder management

Vendor governance

Process improvement

Formation

Bachelor’s degree or equivalent

Outils

Alight

HRIS systems

Timekeeping platforms

Payroll interfaces

Description du poste

Leave of Absence - Senior Manager

Company:

The Boeing Company

The Boeing Company is seeking a Leave of Absence - Senior Manager to join the team in Seattle, WA or Mesa, AZ.

This manager will lead Leave of Absence (LOA) and internal Time and Attendance Operations to deliver accurate, compliant, efficient, and employee-focused services. This position owns operational oversight, performance management, escalations, data integrity, and service improvement rather than routine leave case processing. The Senior Manager leads teams, strengthens cross-functional partnerships, and drives measurable improvements in employee and manager experience.

Position Responsibilities:

• Provide operational accountability for leave services administered by third party administrator, including service quality, timeliness, accuracy, employee experience, and issue resolution
• Lead vendor performance reviews, monitor service-level commitments, identify systemic problems, and drive corrective action plans
• Coordinate complex escalations and significant service failures with third party administrator and internal stakeholders
• Oversee accuracy of leave data, file feeds, and integrations with Human Resource (HR), Payroll, Benefits, and Time and Attendance systems
• Partner with policy owners, Legal, Human Resources, and Benefits to ensure operational practices support leave requirements and company policies
• Drive improvements to employee communications, digital experiences, manager support, and self-service capabilities
• Oversee operational readiness, testing, implementation, and stabilization of vendor, process, and technology changes
• Maintain appropriate quality assurance, audit controls, risk monitoring, and issue-management processes
• Lead internal Time and Attendance operations, including service delivery, team priorities, operational controls, and escalations
• Oversee support for time entry, approvals, attendance and absence coding, corrections, and resolution of timekeeping issues within the team’s assigned scope
• Partner closely with Payroll to support timely, accurate pay-related data and resolution of timekeeping exceptions
• Coordinate with HR Technology, Labor Relations, and business operations on system issues, policies, collective bargaining requirements, and process changes
• Establish performance metrics and quality controls for accuracy, transaction timeliness, backlog, and issue resolution
• Lead root-cause analysis and improvements that reduce manual work, rework, and avoidable employee and manager effort
• Support timekeeping system enhancements, testing, implementation, and post-launch stabilization
• Define and monitor operational (Key Performance Indicators) KPIs, service standards, and improvement priorities across both functions
• Use service data, employee feedback, and issue trends to identify systemic problems and improve end-to-end experiences
• Improve process documentation, controls, cross-functional handoffs, and operational resilience
• Partner with technology teams to identify automation, Artificial Intelligence (AI)-enabled support, and digital simplification opportunities
• Balance ongoing service delivery with resource capacity, risk reduction, and transformation initiatives
• Serve as the primary operational leader for third party LOA service performance and governance
• Build effective relationships with Payroll, Benefits, HR Technology, Legal, Labor Relations, Employee Relations, and business stakeholders
• Translate operational issues into clear recommendations, decisions, corrective actions, and executive updates
• Lead coordinated response to significant service disruptions, integration failures, and employee-impacting issues
• Lead, coach, and develop operational teams and people leaders; set priorities, goals, and performance expectations
• Build a culture of accountability, service excellence, collaboration, and continuous improvement
• Develop capabilities in vendor governance, analytics, issue management, process improvement, and digital delivery
• Guide teams through organizational and operational change while sustaining engagement and performance

BasicQualifications (Required Skills/Experience):

• 10+ years of experience managing leave of absence or absence management
• 5+ years of experience in benefits, compensation, and/or international HR operations
• 5+ years of experience managing or leading people or teams
• Experience addressing both customer, internal, and employee escalations
• Experience leading process evaluation and improvements
• Experience in payroll and/or timekeeping
• Experience with stakeholder management and the ability to translate business needs into technical requirements and acceptance criteria

Preferred Qualifications (Desired Skills/Experience):

• Bachelor’s degree or equivalent combination of education and relevant experience
• Experience overseeing outsourced leave administration in a large enterprise; experience with Alight or comparable providers
• Experience leading Time and Attendance operations for large or geographically dispersed workforces
• Experience supporting union-represented populations and collectively bargained requirements
• Experience with enterprise HRIS, timekeeping platforms, payroll interfaces, and data integrations
• Experience with vendor transitions, system implementations, automation, and employee experience improvements

Conflict of Interest:

Successful candidates for this job must satisfy the Company’s Conflict of Interest (COI) assessment process.

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Pay & Benefits:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range: $142,800– $207,000

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Export Control Requirement:

This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. §120.62 is required. "U.S. Person" includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.

Safety Sensitive:

This is not a Safety Sensitive Position.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Shift 1 (United States of America)

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