Leasing Specialist - Los Angeles, CA

VetJobs; Los Angeles (CA); On-site; USD 32,000 - 33,000; Full time

Job summary

Sentral in Los Angeles is seeking a Sales Specialist to lease available homes and deliver a resident‑centric experience on site. You will market the property, screen applicants, prepare lease documents, and guide residents from initial contact to move‑in.

The role requires a can‑do attitude, strong communication, and the ability to work a schedule that includes evenings and weekends. You will collaborate with marketing and maintenance teams to keep the community thriving.

Qualifications

• Minimum 1 year in customer service and 1 year leasing experience.
• High school diploma or GED required.
• Strong attention to detail and organization.
• Good communication and interpersonal skills.
• Ability to manage time effectively and meet deadlines.
• Familiarity with leasing practices and property software.

Responsibilities

• Uphold Sentral's standards and deliver excellent customer service.
• Establish rapport with residents and guests so they feel valued.
• Oversee daily leasing responsibilities and coordinate new resident onboarding.
• Manage leasing documents and verify application information.
• Inform maintenance of needed repairs or cleaning.
• Record details of prospective and current residents in PM software.
• Prepare lease applications and conduct property tours.
• Advertise available homes and generate market surveys.
• Meet regulatory requirements and ensure Fair Housing compliance.

Skills

Customer service

Leasing experience

Attention to detail

Communication skills

Time management

Problem-solving skills

Computer literate

Education

High School/GED

Some college preferred

Tools

MS Office

Property management software

Job description

Sentral is a network of communities redefining the way people live. Sentral’s mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights‑we call Home+. Our one‑of‑a‑kind communities offer unrivaled locations, innovative tech‑enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Charlotte, Chicago, Denver, Houston, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Phoenix, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon.

Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes.

$23 – $24 / hour

Position Overview And Responsibilities

At Sentral, we are building a team of people‑first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can‑do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution‑oriented, and have strong ownership of their work. The Sales Specialist is on the front lines in assuring our residents feel loved from first point of contact and through the entire lifecycle. Sales Specialists are empowered to guarantee a positive and fluid experience by working to save our customers’ most valuable commodity, time. This especially skilled person is core to the overall financial health of each community by leasing available homes quickly to limit vacancy loss at the highest net rent. Sales Specialists are also responsible for marketing the property, preparing lease documents and screening prospective residents to qualify them.

This is an in‑person position located on‑site of the property. The schedule for this role is Mon – Tues: 9a – 6p Wed: Off Thur – Sat: 9a –6p Sun: Off

What You’ll Do

• Uphold Sentral’s standards, best practices, policies and procedures, and value of excellence in customer service
• Establish rapport with residents and guests so they always feel loved
• Oversee the daily leasing responsibilities of the community in accordance with company policies and standards
• Oversee and coordinate welcoming new residents and guests
• Assist with office management and clerical tasks
• Record and update details of prospective residents, current residents, and guests in the property management software in a timely and detailed manner
• Complete opening and closing procedures
• Complete lease applications and assist with verification of application information; inform prospective residents of results
• Inform maintenance team of any need for repair or cleaning
• Maintain and store documentation effectively
• Liaise with residents and guests to provide information and address their questions and concerns
• Advertise available homes and conduct property tours as part of marketing activities
• Maintain Availability List and Status Report, determine the termination date of lease rentals
• Conduct market analysis and prepare market surveys.
• Prepare leasing activity reports and market survey reports on a regular basis for submission to corporate and ownership groups
• Ensure that follow‑up telephone calls are made to all qualified unclosed traffic within 24 hours
• Assist Marketing Department in organizing and creating resident functions and newsletters
• Accept rent payments, security deposits and other applicable fees
• Follow all local, city and federal regulations
• Maintain compliance with Fair Housing requirements and all applicable laws, codes and ordinances
• Assist in conducting market surveys and shop competitive communities
• Perform other related duties and assignments as needed and assigned

Auto req ID

486820BR

Minimum Education Required

High School/GED

Additional Qualifications/Responsibilities

• High School Diploma or equivalent required; some college preferred
• Minimum of one-year of experience in a customer service-related industry and one-year of apartment leasing experience (lease‑up experience preferred) or a combination of accounting skills/education with customer service experience is preferred
• Must possess strong attention to detail
• Knowledge of established leasing practices and procedures
• Demonstrated ability to support and contribute to community team
• Strong oral and written communication skills
• Great time management skills
• Strong decision‑making and problem‑solving skills
• Computer literate with capability in email, MS Office and related communication tools
• Willingness to participate in training in order to comply with new or existing laws
• Demonstrated ability to diffuse and respond to customer concerns to avoid escalation of the problem
• Ability to work a flexible schedule, including evenings and weekends

City

Los Angeles

State

California

Job_Category

Sales

Job Code

Hospitality_ Hospitality

Affiliate Sponsor

Sentral