Leasing Specialist

Harbor Group; Village of Elmsford (NY); On-site; USD 36,000 - 60,000; Full time

Job summary

Harbor Group is seeking a Leasing Specialist to drive occupancy and resident satisfaction at a multifamily community. You will show apartments, process applications, and coordinate marketing efforts while supporting the Property Manager in daily operations to ensure a positive living experience.

You will qualify leads, run credit checks, prepare leases, and manage move-in processes. Strong communication and organization are essential in a fast-paced environment.

Qualifications

• High School Diploma or equivalent.
• 1 year of leasing, sales, or customer service experience; property management experience preferred.
• Proficient with Microsoft Office and property management software.
• Experience using social media (Facebook, Instagram, etc.) preferred.
• Excellent organizational and communication skills with the ability to manage multiple tasks in a fast-paced environment.
• Customer-service oriented with professional interaction with residents and vendors.

Responsibilities

• Greet prospective residents, conduct property tours, and showcase available apartments.
• Qualify leads, process rental applications, run background and credit checks, and prepare lease documents.
• Ensure units are move-in ready by inspecting them prior to occupancy and coordinating with maintenance.
• Execute lease agreements and move-in packages; support smooth onboarding of residents.
• Design and implement marketing plans to generate traffic and maintain occupancy.
• Promote the community via digital platforms and email campaigns.
• Coordinate referral programs and employer outreach; participate in local networking.
• Maintain knowledge of market conditions, competitor properties, rental rates and trends.
• Support resident retention with excellent customer service and timely responses.

Skills

Customer service

Organizational skills

Communication

Multitasking

Education

High School Diploma

Tools

Microsoft Office

Property Management software

Social media experience

Job description

Leasing Specialist

Job Title: Leasing Specialist

Division: Multifamily

Status: Non-Exempt

JOB SUMMARY: The Leasing Specialist is responsible for driving occupancy and resident satisfaction in a multi-family community. This role includes showing and leasing apartments to prospective residents, coordinating marketing initiatives, assisting in resident retention efforts, and supporting the Property Manager in daily operations to ensure a positive living experience and strong financial performance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet prospective residents, conduct property tours, and showcase available apartments and amenities.
• Qualify leads, process rental applications, run background and credit checks, and prepare lease documents.
• Ensure units are move-in ready by inspecting them before occupancy and coordinating outstanding items with maintenance.
• Execute lease agreements and move-in packages, ensuring a smooth onboarding process for new residents.
• Design and implement short- and long-term marketing plans to generate traffic and maintain occupancy.
• Promote the community via digital platforms such as Craigslist, Facebook, and email campaigns.
• Coordinate resident referral programs, employer outreach, and participate in local networking efforts.
• Maintain up-to-date knowledge of market conditions, competitor properties, rental rates, and trends.
• Support resident retention through excellent customer service and timely response to questions, complaints, and maintenance needs.
• Conduct follow-up communication with prospects and new residents to ensure satisfaction.
• Participate in lease renewal efforts by preparing renewal documents, engaging with residents, and finalizing lease extensions.
• Maintain accurate records of prospect and resident interactions using property management software (e.g., Yardi, OneSite).
• Keep guest cards updated and perform follow-ups on all leads.
• Assist with rent collection, manage delinquent accounts, and support administrative tasks as assigned by the Property Manager.
• Ensure leasing office and tour path are presentable and meet show standards at all times.

QUALIFICATIONS

• High School Diploma or equivalent.
• Minimum one year of experience in leasing, sales, or customer service; property management experience preferred.
• Proficient with Microsoft Office and Property Management software experience is a must.
• Experience utilizing social media (Facebook, Instagram, etc.) is preferred.
• Excellent organizational and communication skills with the ability to manage multiple tasks and deadlines in a fast-paced environment.
• Strong attention to detail, problem-solving skills, and the ability to work independently or as part of a team.
• Must be customer-service oriented with the ability to interact professionally with residents and vendors.
• Flexibility to work weekends if required by the property.
• Valid driver's license required (for operating golf carts if applicable).

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