Leasing Specialist

Shea Apartment Communities; San Jose (CA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

40% apartment discount

$200 move-in bonus

$750 sign-on bonus

3 weeks paid time off

Medical, dental and vision insurance

401(k) retirement plan

Job summary

Shea Apartment Communities in San Jose, CA is seeking a Leasing Specialist to connect with prospective residents, deliver personalized tours, and help people find the right apartment home from first inquiry through move-in.

This role rewards performance with hourly pay of $23-$26, plus $200 for every qualifying move-in and a 40% employee apartment discount. A $750 sign-on bonus, 3 weeks of paid time off, and comprehensive benefits are also offered.

Qualifications

• At least 1 year of sales and/or customer service experience, preferably in property management or hospitality.
• High school diploma or equivalent is required.
• Strong verbal and written communication skills are essential.
• Ability to balance sales, customer service and administrative responsibilities.
• Weekend availability may be required.

Responsibilities

• Create a great first impression by welcoming prospects and delivering exceptional customer service.
• Turn interest into move-ins by responding to leads, offering personalized tours and following up.
• Showcase the community and amenities to highlight the living experience.
• Build relationships with prospects and residents through timely, professional communication.
• Support renewals and resident retention by creating a positive resident experience.
• Assist marketing efforts by monitoring local competition and opportunities.
• Prepare move-in paperwork and ensure details are handled accurately.

Skills

Sales experience

Customer service

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Leasing Specialist |

$23-$26/hour + $200 Per Move-In + 40% Apartment Discount

Location: San Jose, CA

Full-Time | Shea Apartment Communities

Looking for a sales and customer service role where your performance is rewarded and you can make a real impact on someone's decision to call a community home? As a Leasing Specialist at Shea Apartment Communities, you'll connect with prospective residents, deliver personalized tours, help people find the right apartment home, and create an exceptional experience from first inquiry through move-in.

Just as importantly, we offer a rewards package designed to recognize what you bring to the team, including a 40% employee apartment discount, $200 for every qualifying move-in, a $750 sign-on bonus, and 3 weeks of paid time off.

Why You'll Love Working Here

Your Pay & Rewards

• $23-$26 per hour based on experience and qualifications
• $200 bonus for every qualifying move-in
• 40% employee apartment discount, based on availability and program eligibility
• $750 sign-on bonus
• Annual discretionary bonus opportunity
• Mobile phone allowance

Your Benefits

• 3 weeks of paid time off
• Paid holidays
• Medical, dental and vision insurance
• Life, critical illness and accident insurance
• 401(k) retirement plan with Traditional and Roth options
• Shea Wellness programs supporting mental, physical and financial well-being
• Tuition reimbursement

Your Career

We want this to be more than your next job. You'll have access to coaching, training, leadership development and career-growth opportunities designed to help you build a long-term career in multifamily property management.

What You'll Do

As a Leasing Specialist, you'll be one of the first people prospective residents meet and a key part of the experience that turns an apartment search into a new home.

You'll:

• Create a great first impression by welcoming prospective and current residents and delivering exceptional customer service.
• Turn interest into move-ins by responding to leads, understanding each prospect’s needs, providing personalized tours and following up throughout the leasing process.
• Showcase the community by bringing apartment homes, amenities and the neighborhood experience to life.
• Build relationships with prospects and residents through timely, professional and personalized communication.
• Support renewals and resident retention by helping create an experience that makes residents want to stay.
• Help drive marketing efforts by staying aware of local competitors, market conditions and opportunities to promote the community.
• Create a smooth move-in experience by preparing documentation, conducting move-in appointments and making sure every detail is handled accurately.
• Maintain accurate prospect, leasing and resident records and complete required administrative tasks.

Deliver exceptional customer service by building positive relationships with prospects, residents, and vendors; responding to questions and service needs promptly; following through on commitments; and helping create a welcoming, responsive community experience.

• Follow Fair Housing requirements, company policies, safety procedures and Shea customer-care standards.

This description highlights the primary responsibilities of the role and is not intended to be an all-inclusive list.

What You’ll Bring

We are looking for someone who enjoys people, thrives in a sales and service environment, and knows how to turn a conversation into a great customer experience.

We'd love to meet you if you have:

• At least 1 year of sales and/or customer service experience, ideally in property management, hospitality, retail, real estate or another customer-focused environment
• Apartment leasing experience preferred but not required
• Strong verbal and written communication skills
• A customer-first mindset and confidence building relationships
• Strong organization, follow-through and time-management skills
• Basic math and computer skills, including Microsoft Office
• The ability to balance sales, customer service and administrative responsibilities
• Availability to work weekends as required
• Ability to travel as needed
• High school diploma or equivalent

What Success Looks Like

You'll thrive in this role if you:

• Love meeting new people and learning what matters to them
• Enjoy sales and are motivated by achieving results
• Follow up consistently and don't let a great prospect fall through the cracks
• Take pride in creating memorable customer experiences
• Are organized and detail-oriented when handling applications and move-ins
• Enjoy being part of a collaborative community team
• Want to learn, grow and build a career in multifamily property management

Physical Requirements

While performing the responsibilities of this position, you should be able to:

• Stand, walk, sit, reach, kneel, crouch and stoop for extended periods as needed
• Lift and move up to 25 pounds

Build Your Career at Shea

At Shea Apartment Communities, we don't simply lease apartments. We create communities where residents and associates can thrive. Our culture is built around respect, teamwork, growth and delivering an exceptional experience. Whether you're helping someone find their next home, welcoming a new resident or developing the skills for your next career move, you'll have opportunities to learn, contribute and make an impact.

Equal Opportunity Employer

Shea Properties is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, color, creed, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status, or any other characteristic protected by applicable law.