Leasing Specialist

Avanath Capital Management, LLC; San Francisco (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k)

Paid holidays

Job summary

Avanath Capital Management, LLC is seeking a Leasing Specialist to manage leasing, marketing, and resident relations within the community. You will greet prospects, qualify leads, process applications, and ensure move-ins go smoothly while maintaining high service standards.

The role requires a professional demeanor, the ability to thrive in a fast-paced environment, and flexibility for evenings and weekends. Proficiency in Yardi Voyager is a plus, and bilingual English/Spanish is highly valued.

Qualifications

• Passion for providing exceptional customer service.
• 2+ years of sales and/or customer relations experience
• Low-Income Housing & Tax Credit experience is highly desired.
• Bilingual (English & Spanish) highly desired.
• Thrives in a fast-paced environment.
• Flexible schedule that may include evenings and weekends.
• Solid computer knowledge, Windows (Word, Excel), internet, and e-mail
• Working knowledge of Yardi Voyager Property Management Software

Responsibilities

• Provide A+ customer service at all times.
• Greet and qualify prospects; record visits.
• Communicate needs to Community Manager; close sales.
• Assist in processing applications and deposits per procedures.
• Maintain accurate availability reports and lease files.
• Assist in renewals and notices; ensure move-in readiness.
• Input lease data into Yardi accurately and on time.
• Support management with tasks and policy adherence.
• Orient new residents to the community.

Skills

Customer service

Sales experience

Bilingual (English/Spanish)

Microsoft Office

Yardi Voyager

Flexible schedule

Tools

Yardi Voyager

Job description

Overview

Avanath is proud to be named one of the top property management companies that provide affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether helping residents call one of our communities’ homes, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be.

The Role

The Leasing Specialist is responsible for leasing, marketing, and maintaining positive resident relations within the community.

The incumbent in this role must possess high professionalism and positive engagement for our residents and the workforce.

Qualifications

• Passion for providing exceptional customer service.
• 2+ years of sales and/or customer relations experience
• Low-Income Housing & Tax Credit experience is highly desired.
• Bilingual (English & Spanish) highly desired.
• Thrives in a fast-paced environment.
• Flexible schedule that may include evenings and weekends.
• Solid computer knowledge, Windows (Word, Excel), internet, and e-mail
• Working knowledge of Yardi Voyager Property Management Software

Key Accountabilities

• Customer Service & Sales
  • At all times, regardless, provides A+ customer service.
  • Greet and qualify all prospects.
  • Record all telephone and in-person visits on guest cards.
  • Inspect models and available “market-ready” and communicate related service needs to the Community Manager.
  • Demonstrate community and apartment/model and apply product knowledge to prospect needs by communicating the features and benefits; close the sale.
  • Have the prospect complete the application and secure a deposit in accordance with the company procedures and Fair Housing requirements.
  • Update availability reports and process applications for approvals.
  • Ensure the apartment is ready for the resident to move in on the agreed date.
  • Immediately follow up on prospects that did not close and attempt to close the sale again. If unable to help the prospect, refer them to sister communities to meet the prospect’s needs.
  • Secure new resident signature(s) on appropriate paperwork prior to move-in. Orient new residents to the community.
  • Assist in monitoring renewals. Distribute and follow up on renewal notices.
• Administrative
  • Accept rental payments.
  • Type lease, complete appropriate paperwork, and input information on Yardi System accurately and on time.
  • Maintain current resident files.
  • Distribute all company or community-issued notices.
  • Maintain accurate monthly commission records on leases and renewals for bonus purposes.
  • Assist the management team with other various tasks as required.
  • Consistently implement policies of the community.
• Resident Retention
  • Receive all telephone calls and in-person visits. Listen to resident requests, concerns, and comments.
  • Quickly complete maintenance service requests and inform the maintenance team. Answer questions for residents about the community, repairs, rent, rules, etc. Follow up promptly if unable to respond to residents on all matters.
  • Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests daily.
  • Maintain open communication with the Community Manager and the Maintenance Supervisor.
  • Contribute to the cleanliness and curb appeal of the community on a continuing basis.
  • Assist in planning resident events. Attend events and participate as a host for any event as directed by the Community Manager.
• Adherence to Property Management Rules, Regulations, and Guidelines
  • Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, and all other laws pertaining to the apartment industry.
  • Under the direction of the Compliance department and the Community Manager, manages compliance file maintenance, where applicable.

Physical Demands & Working Conditions

• The incumbent in this position is classified as essential staff and is expected to report to work and adhere to all safety and business protocols.
• Frequent sitting and walking
• Repetitive use of the computer, keyboard, mouse, and phone
• Reading, comprehending, writing, performing calculations, and communicating verbally.
• May work in an elevated site, may walk on uneven ground.
• Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling.

How Avanath Supports You

We know that our teams are at the heart of our success and growth, and we are committed to showing our appreciation.

We offer:

• Culture Built on Purpose and Core Values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.
• Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays and more!
• Growth that is based on achievement and an emphasis on promoting from within our ranks versus just external candidates.
• Development – a commitment to creating opportunities to learn and expand your knowledge in the industry, from online training platforms to training classes to one‑on‑one coaching

Diversity & Inclusion

Avanath Capital is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion.

Our human capital is the most valuable asset we have, and Diversity, equity, and inclusion (“DEI”) are at the very core of Avanath’s operating and investment philosophy. We believe that bringing together people with diverse thoughts, backgrounds, talents, and experiences at all levels of our organization, including the executive team, enables us to proactively and creatively achieve our mission to allow opportunities for hard‑working American families. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self‑expression, unique capabilities, and talent that our employees invest in their work represents a significant part of our culture, our reputation, and our achievements.

We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio‑economic status, veteran status, and other characteristics that make our employees unique.

Our organization’s diversity initiatives include—but are not limited to—our practices and policies on recruitment and selection, compensation and benefits, professional development and training, promotions, transfers, and the ongoing development of a work environment built on the premise of gender and diversity equity that encourages and enforces:

• Respectful communication and cooperation between all employees.
• Teamwork and employee participation, permitting the representation of all groups and employee perspectives.
• Work/life balance through flexible work schedules to accommodate employees’ varying needs.
• Employer and employee contributions to the communities we serve promote a greater understanding and respect for diversity.

Compensation Range

$22 - $22 USD