Leasing Specialist

The NRP Group LLC; San Antonio (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

The NRP Group LLC is seeking a Leasing Specialist to maximize occupancy through qualified traffic generation, local networking, and effective tours. You will promote resident retention and deliver exceptional customer service at a multifamily property.

Ideal candidates have 1 year in customer service or sales, strong computer skills (Office, Yardi), and a valid driver's license. Tax Credit Specialist accreditation is a plus; the role may involve outreach and coordination across properties.

Qualifications

• 1 year of customer service or sales experience.
• Education: High school diploma or equivalent; college preferred.
• Proficiency in Microsoft Office; Yardi experience preferred.
• Valid driver’s license required.
• Tax Credit Specialist accreditation preferred.

Responsibilities

• Conduct leasing activities at the property, responding to inquiries, giving tours, and coordinating move-ins.
• Perform market surveys and shop competitors.
• Develop and monitor on-site marketing and referral programs.
• Maintain resident retention and ensure high-quality customer service.
• Inspect market-ready units and ensure show readiness.
• Collect and report application fees, security deposits, rents and other fees; maintain organized files.
• Support other properties as needed; run errands to assist property operations.
• Assist with resident events and curb appeal; ensure timely service requests are addressed.

Skills

Customer service

Sales

Communication

Computer skills

Education

High school diploma or equivalent

College preferred

Tax Credit Specialist accreditation

Tools

Microsoft Office

Yardi

Job description

Come join NRP’s A+ team! We’ve been recognized as a “Top Workplace” because we promote a culture where our team can build long-term careers and connections. As we grow as a company, our goal is that you will grow in your career.

NRP has been recognized with several industry awards including Top Workplaces; Best and Brightest Companies to Work For; and National Apartment Association’s Best Places to Work.

We value our employees by offering a competitive benefit package including:

• Commission and bonus opportunities
• Paid vacation and sick leave
• 11 Paid holidays
• Paid maternity & parental bonding leave
• Short & long term disability
• Medical/Dental/Vision/Life Insurance
• 401(k) Match
• Training, certification, & growth opportunities
• Employee referral & recognition programs

Since its founding in 1994, NRP has been dedicated to building quality homes for our residents, regardless of income. The NRP Group is a full-service multifamily developer, general contractor, and property manager with assets and operations reaching an expanding range of markets nationwide. For additional information, please visit www.NRPGroup.com.

Under the direction of the Community Manager, the Leasing Specialist is responsible for maximizing occupancy by generating qualified traffic, networking within the local community, scheduling appointments, securing rentals, promoting resident retention, and providing or coordinating exceptional customer service.

Essential Functions Statement(s):

Sales/Marketing

• Conduct all leasing activities at the property, responding to telephone inquiries, providing tours of apartments and amenities, following up with prospects, and coordinating all move-ins
• Perform telephone market surveys and physical shops of competitors
• Recommend strategies and programs for on-site marketing activity
• Develop and monitor merchant/neighborhood referral programs for move-in packets, newsletters, and resident retention
• Initiate sales outreach plans including but not limited to new development, community management, internal and external communication, and support
• Recommend programs and strategies to increase qualified traffic and closing ratios
• Maintain passing e-shop, phone shop, and physical shop scores
• Maintain closing ratios in line with NRP policies and procedures
• Maintain a working knowledge of the LIHTC program and be able to help ensure file compliance

Administrative

• Adhere to all NRP prospect and resident follow up procedures including, but not limited to, sales, service, request and random follow up
• Inspect apartments with the new residents at move in and complete all the necessary paperwork
• Support Community Assistant with tracking renewals, lease expirations, and notices to vacate
• Collect and accurately process and report receipt of application fees, security deposits, rents and other fees
• Accurately process and report receipt of application fees, security deposits, rents and other fees
• Keep files, desk, and leasing area organized
• Comply with all Fair Housing regulations, Tax Compliance regulations, and other laws as they relate to property specific guidelines and occupancy standards
• Inspect market ready units and models each morning, ensure models/mini-models are stacked with refreshments, lights on and show ready
• May occasionally be required to assist at other properties
• Run errands to support the property as necessary

Customer Service

• Assist in planning of resident functions
• Walk the property for curb appeal and overall property appearance
• Assist with the monitoring and directing of service operations to ensure service requests are completed within 24 hours and curb appeal standard are met
• Provide excellent customer service and display courteous and professional attitude toward all customers
• Maintain availability for resident functions, community affiliated events and weekends
• Perform other duties as required
  

SKILLS & ABILITIES

Education: High school diploma or equivalent, college preferred, Tax Credit Specialist (TCS) accreditation preferred

Experience: 1-year customer service or sales experience (or relevant education)

Technical Skills: Strong computer skills and proficiency in Microsoft Office, Yardi Experience preferred

Other Requirements: Valid Driver’s License and reliable transportation

The NRP Group is committed to a policy of assuring that all employees and applicants for employment are recruited, hired, assigned, placed, transferred, demoted, laid off, terminated, paid, trained, and generally treated during employment on the basis of qualifications and merit; without discriminationdue tocolor, race, religion, sex (including pregnancy or marital status), sexual orientation, gender identity and expression, age, national origin, ancestry, veteran status, military status, disability, genetic information, citizenship, or any other classification or activity protected by federal, state, and local law and ordinances.