Leasing Specialist

Harbor Group Management Co.; Plano (TX); On-site; USD 33,000 - 48,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

401(K) with Match

Paid Time Off

Parental Leave

Birthday Off

FSA

Long-Term Disability

Life Insurance

Short-Term Disability

Health Savings Account

Commuter Benefit

Wellness Program

Tuition Reimbursement

Employee Discount

Employee Referral Program

Employee Assistance

Volunteer Opportunities

Job summary

Harbor Group Management Co. in Plano, TX is seeking a Leasing Specialist to drive occupancy and resident satisfaction.

You will show and lease apartments, coordinate marketing, and support the Property Manager in daily operations to ensure a positive living experience and strong financial performance. You will qualify leads, process applications, perform background/credit checks, and prepare leases while maintaining up-to-date market knowledge and ensuring excellent customer service and timely

Qualifications

• Minimum one year of leasing, sales, or customer service experience.
• Property management software experience is a must.
• Proficient with Microsoft Office and social media experience preferred.

Responsibilities

• Greet prospective residents, conduct property tours, and showcase apartments and amenities.
• Qualify leads, process rental applications, run background and credit checks, and prepare lease documents.
• Ensure units are move-in ready by inspecting them and coordinating with maintenance.
• Execute lease agreements and move-in packages for a smooth onboarding.
• Design and implement marketing plans to generate traffic and maintain occupancy.
• Promote the community via digital platforms (Craigslist, Facebook, email).
• Coordinate resident referrals and employer outreach; participate in local networking.

Skills

Customer service

Microsoft Office

Social media

Organizational skills

Communication skills

Independent work

Weekend flexibility

Driver's license

Education

High School Diploma

Tools

Property management software

Job description

Leasing Specialist

Job Title: Leasing Specialist

Division: Multifamily

Status: Non-Exempt

JOB SUMMARY:

The Leasing Specialist is responsible for driving occupancy and resident satisfaction in a multi-family community. This role includes showing and leasing apartments to prospective residents, coordinating marketing initiatives, assisting in resident retention efforts, and supporting the Property Manager in daily operations to ensure a positive living experience and strong financial performance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet prospective residents, conduct property tours, and showcase available apartments and amenities.
• Qualify leads, process rental applications, run background and credit checks, and prepare lease documents.
• Ensure units are move-in ready by inspecting them before occupancy and coordinating outstanding items with maintenance.
• Execute lease agreements and move-in packages, ensuring a smooth onboarding process for new residents.
• Design and implement short- and long-term marketing plans to generate traffic and maintain occupancy.
• Promote the community via digital platforms such as Craigslist, Facebook, and email campaigns.
• Coordinate resident referral programs, employer outreach, and participate in local networking efforts.
• Maintain up-to-date knowledge of market conditions, competitor properties, rental rates, and trends.
• Support resident retention through excellent customer service and timely response to questions, complaints, and maintenance needs.
• Conduct follow-up communication with prospects and new residents to ensure satisfaction.
• Participate in lease renewal efforts by preparing renewal documents, engaging with residents, and finalizing lease extensions.
• Maintain accurate records of prospect and resident interactions using property management software (e.g., Yardi, OneSite).
• Keep guest cards updated and perform follow-ups on all leads.
• Assist with rent collection, manage delinquent accounts, and support administrative tasks as assigned by the Property Manager.
• Ensure leasing office and tour path are presentable and meet show standards at all times.

QUALIFICATIONS

• High School Diploma or equivalent.
• Minimum one year of experience in leasing, sales, or customer service; property management experience preferred.
• Proficient with Microsoft Office and Property Management software experience is a must.
• Experience utilizing social media (Facebook, Instagram, etc.) is preferred.
• Excellent organizational and communication skills with the ability to manage multiple tasks and deadlines in a fast-paced environment.
• Strong attention to detail, problem-solving skills, and the ability to work independently or as part of a team.
• Must be customer-service oriented with the ability to interact professionally with residents and vendors.
• Flexibility to work weekends if required by the property.
• Valid driver's license required (for operating golf carts if applicable).

WHAT WE OFFER:

• Competitive Salaries & Bonuses
• Medical, Dental & Vision Plans
• 401(k) Plan with Employer Matching Contributions
• Paid Time Off (PTO) & 10+ Paid Holidays
• Paid Parental Leave
• Paid Birthday Off (Multifamily)
• Flexible Spending Accounts
• Company-Paid Long-Term Disability
• Company-Paid Life Insurance
• Short-Term Disability
• Health Savings Account with Employer Contributions
• Pre-Tax Commuter Benefit (Corporate)
• Wellness Perks
• FinFit Financial Wellness Program
• Legal Resources
• Employee Apartment Discount
• Employee Referral Program
• Employee Assistance Program
• Tuition Reimbursement
• Insta Pay Eligible
• Volunteer & Community Service Opportunities
• Employee Recognition & Awards

Benefit eligibility will be determined at the time of hire. Eligibility for certain benefits may vary based on position, location, hours worked, and other qualifying criteria.

#LI-DD1

Veteran Friendly

Harbor Group Management is proudly an Equal Opportunity Employer EOE/M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.