Leasing Specialist

Harbor Group Management Company; Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salaries and bonuses

Medical, dental & vision plans

401(k) plan with employer matching

PTO and 10+ paid holidays

Parental leave

Paid birthday off (Multifamily)

Flexible Spending Accounts

Long-Term Disability

Life Insurance

Short-Term Disability

Health Savings Account with employer

Pre-Tax Commuter Benefit

Wellness perks

FinFit Financial Wellness Program

Legal resources

Employee apartment discount

Employee referral program

Employee assistance program

Tuition reimbursement

Insta Pay eligible

Volunteer & community service

Employee recognition

Job summary

Harbor Group Management Company is seeking a Leasing Specialist to drive occupancy and resident satisfaction at a multifamily community in Phoenix. You will conduct tours, qualify applicants, process leases, and coordinate marketing efforts to attract new residents.

You will work with the Property Manager to ensure move-in readiness, maintain accurate records in Yardi/OneSite, and support retention through excellent service and timely communication with residents and vendors.

Qualifications

• High School Diploma or equivalent.
• 1 year minimum experience in leasing, sales, or customer service; property management experience preferred.
• Proficient with Microsoft Office; Property Management software experience required.
• Experience using social media (Facebook, Instagram) is a plus.
• Excellent organizational and communication skills; able to manage multiple tasks in a fast-paced environment.
• Customer-service oriented with professional interaction with residents and vendors.
• Flexibility to work weekends if required by the property.
• Valid driver’s license (for golf cart operation if applicable).

Responsibilities

• Greet prospective residents, conduct property tours, and showcase apartments and amenities.
• Qualify leads, process rental applications, run background/credit checks, and prepare lease documents.
• Ensure units are move-in ready; coordinate with maintenance on outstanding items.
• Execute lease agreements and move-in packages for smooth onboarding.
• Design and implement marketing plans to generate traffic and maintain occupancy.
• Promote the community via digital platforms and email campaigns.
• Coordinate resident referrals and employer outreach; engage in local networking.
• Maintain knowledge of market conditions, rental rates, and trends.
• Support retention with timely responses to questions, complaints, and maintenance needs.
• Follow up with prospects and new residents to ensure satisfaction.
• Participate in lease renewals and finalizing extensions using PM software.

Job description

Harbor Group Management Company is a multi-billion dollar real estate investment and property management firm. As we continue to grow, we are looking for passionate, goal oriented, creative individuals with an entrepreneurial spirit and great communication skills. Harbor Group is dedicated to outstanding customer service and providing exquisite living experience for our residents.

Leasing Specialist

Job Title: Leasing Specialist

Division: Multifamily

Status: Non-Exempt

JOB SUMMARY:

The Leasing Specialist is responsible for driving occupancy and resident satisfaction in a multi-family community. This role includes showing and leasing apartments to prospective residents, coordinating marketing initiatives, assisting in resident retention efforts, and supporting the Property Manager in daily operations to ensure a positive living experience and strong financial performance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet prospective residents, conduct property tours, and showcase available apartments and amenities.
• Qualify leads, process rental applications, run background and credit checks, and prepare lease documents.
• Ensure units are move-in ready by inspecting them before occupancy and coordinating outstanding items with maintenance.
• Execute lease agreements and move-in packages, ensuring a smooth onboarding process for new residents.
• Design and implement short- and long-term marketing plans to generate traffic and maintain occupancy.
• Promote the community via digital platforms such as Craigslist, Facebook, and email campaigns.
• Coordinate resident referral programs, employer outreach, and participate in local networking efforts.
• Maintain up-to-date knowledge of market conditions, competitor properties, rental rates, and trends.
• Support resident retention through excellent customer service and timely response to questions, complaints, and maintenance needs.
• Conduct follow‑up communication with prospects and new residents to ensure satisfaction.
• Participate in lease renewal efforts by preparing renewal documents, engaging with residents, and finalizing lease extensions.
• Maintain accurate records of prospect and resident interactions using property management software (e.g., Yardi, OneSite).
• Keep guest cards updated and perform follow‑ups on all leads.
• Assist with rent collection, manage delinquent accounts, and support administrative tasks as assigned by the Property Manager.
• Ensure leasing office and tour path are presentable and meet show standards at all times.

QUALIFICATIONS

• High School Diploma or equivalent.
• Minimum one year of experience in leasing, sales, or customer service; property management experience preferred.
• Proficient with Microsoft Office and Property Management software experience is a must.
• Experience utilizing social media (Facebook, Instagram, etc.) is preferred.
• Excellent organizational and communication skills with the ability to manage multiple tasks and deadlines in a fast‑paced environment.
• Strong attention to detail, problem‑solving skills, and the ability to work independently or as part of a team.
• Must be customer‑service oriented with the ability to interact professionally with residents and vendors.
• Flexibility to work weekends if required by the property.
• Valid driver’s license required (for operating golf carts if applicable).

What We Offer

• Competitive Salaries & Bonuses
• Medical, Dental & Vision Plans
• 401(k) Plan with Employer Matching Contributions
• Paid Time Off (PTO) & 10+ Paid Holidays
• Paid Parental Leave
• Paid Birthday Off (Multifamily)
• Flexible Spending Accounts
• Company-Paid Long-Term Disability
• Company-Paid Life Insurance
• Short-Term Disability
• Health Savings Account with Employer Contributions
• Pre-Tax Commuter Benefit (Corporate)
• Wellness Perks
• FinFit Financial Wellness Program
• Legal Resources
• Employee Apartment Discount
• Employee Referral Program
• Employee Assistance Program
• Tuition Reimbursement
• Insta Pay Eligible
• Volunteer & Community Service Opportunities
• Employee Recognition & Awards

Benefit eligibility will be determined at the time of hire. Eligibility for certain benefits may vary based on position, location, hours worked, and other qualifying criteria.

Veteran Friendly

Harbor Group Management is proudly an Equal Opportunity Employer EOE/M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.