Leasing Specialist

Avanath; Federal Way (WA); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Comprehensive Benefits (health, dental, vision)

401(k)

Paid holidays

Job summary

Avanath, located in Federal Way, WA, is seeking a Leasing Specialist. This role involves leasing, marketing, and maintaining positive resident relations. Successful candidates will possess strong sales and customer service experience, preferably in low-income housing.

Key responsibilities include prospect qualification, lease preparation, and assisting in resident retention efforts. A bilingual ability in English and Spanish is highly desired, alongside a flexible schedule and a strong command of Yardi Voyager software.

Qualifications

• 2+ years of sales and/or customer relations experience.
• Low-Income Housing & Tax Credit experience is highly desired.
• Thrives in a fast-paced environment.

Responsibilities

• Leasing properties and maintaining positive resident relations.
• Greet and qualify all prospects.
• Update availability reports and process applications for approvals.

Skills

Sales experience

Customer relations

Bilingual (English & Spanish)

Flexibility in scheduling

Computer literacy

Tools

Yardi Voyager Property Management Software

Job description

32200 Military Road South, Federal Way, Washington 98001

Overview

Avanath is proud to be named one of the top property management companies that provide affordable housing for the workforce.

Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether helping residents call one of our communities’ homes, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be.

The Role

The Leasing Specialist is responsible for leasing, marketing, and maintaining positive resident relations within the community.

Key Attributes

• An Aptitude for Connecting—Must possess a strong sense for creating a sense of community and the drive to go the extra mile to create a positive experience for all residents and staff. Your success and purpose are driven by the relationships that you build within your communities, including vendor partners and regulatory and social services partnerships. This includes adopting a collaborative approach to create consistently favorable circumstances that foster success and effectiveness for the Organization and the communities.
• An Authentic Attitude—Consistently demonstrate an open and professional attitude and approach when accessing and resolving resident and staff concerns. This includes, but is not limited to, seeking resources throughout the organization via the organization's support services and senior leadership.
• A positive and professional approach—Consistently demonstrate an active listening approach and understand that your participation and support are integral to Avanath's success. Ensure that each resident and staff member feels seen, heard, and valued as you and the staff work to resolve challenges.

Qualifications

• 2+ years of sales and/or customer relations experience
• Low‑Income Housing & Tax Credit experience is highly desired.
• Bilingual (English & Spanish) highly desired.
• Thrives in a fast‑paced environment.
• Flexible schedule that may include evenings and weekends.
• Solid computer knowledge, Windows (Word, Excel), internet, and e‑mail
• Working knowledge of Yardi Voyager Property Management Software

Key Accountabilities

• Greet and qualify all prospects.
• Record all telephone and in-person visits on guest cards.
• Inspect models and available “market‑ready” and communicate related service needs to the Community Manager.
• Demonstrate community and apartment/model and apply product knowledge to prospect needs by communicating the features and benefits; close the sale.
• Have the prospect complete the application and secure a deposit in accordance with the company procedures and Fair Housing requirements.
• Update availability reports and process applications for approvals.
• Ensure the apartment is ready for the resident to move in on the agreed date.
• Immediately follow up on prospects that did not close and attempt to close the sale again. If unable to help the prospect, refer them to sister communities to meet the prospect’s needs.
• Secure new resident signature(s) on appropriate paperwork prior to move‑in. Orient new residents to the community.
• Assist in monitoring renewals. Distribute and follow up on renewal notices.
• Administrative
• Type lease, complete appropriate paperwork, and input information on Yardi System accurately and on time.
• Maintain current resident files.
• Distribute all company or community‑issued notices.
• Maintain accurate monthly commission records on leases and renewals for bonus purposes.
• Assist the management team with other various tasks as required.
• Consistently implement policies of the community.
• Resident Retention
• Receive all telephone calls and in-person visits. Listen to resident requests, concerns, and comments.
• Quickly complete maintenance service requests and inform the maintenance team. Answer questions for residents about the community, repairs, rent, rules, etc. Follow up promptly if unable to respond to residents on all matters.
• Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests daily.
• Maintain open communication with the Community Manager and the Maintenance Supervisor.
• Contribute to the cleanliness and curb appeal of the community on a continuing basis.
• Assist in planning resident events. Attend events and participate as a host for any event as directed by the Community Manager.
• Adherence to Property Management Rules, Regulations, and Guidelines
• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, and all other laws pertaining to the apartment industry.
• Under the direction of the Compliance department and the Community Manager, manages compliance file maintenance, where applicable.

Physical Demands & Working Conditions

• The incumbent in this position is classified as essential staff and is expected to report to work and adhere to all safety and business protocols.
• Frequent sitting and walking
• Repetitive use of the computer, keyboard, mouse, and phone
• Reading, comprehending, writing, performing calculations, and communicating verbally.
• May work in an elevated site, may walk on uneven ground.
• Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling.

How Avanath Supports You

We know that our teams are at the heart of our success and growth, and we are committed to showing our appreciation.

• Culture Built on Purpose and Core Values — Commitment to Integrity, Spirit of Caring, and Focus on Continuous Improvement.
• Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays and more!
• Growth that is based on achievement and an emphasis on promoting from within our ranks versus just external candidates.
• Development – a commitment to creating opportunities to learn and expand your knowledge in the industry, from online training platforms to training classes to one‑on‑one coaching

Diversity & Inclusion

Avanath Capital is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion.

Our human capital is the most valuable asset we have, and Diversity, equity, and inclusion (“DEI”) are at the very core of Avanath’s operating and investment philosophy. We believe that bringing together people with diverse thoughts, backgrounds, talents, and experiences at all levels of our organization, including the executive team, enables us to proactively and creatively achieve our mission to allow opportunities for hard‑working American families. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self‑expression, unique capabilities, and talent that our employees invest in their work represents a significant part of our culture, our reputation, and our achievements.

We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio‑economic status, veteran status, and other characteristics that make our employees unique.

Our organization’s diversity initiatives include–but are not limited to–our practices and policies on recruitment and selection, compensation and benefits, professional development and training, promotions, transfers, and the ongoing development of a work environment built on the premise of gender and diversity equity that encourages and enforces:

• Respectful communication and cooperation between all employees.
• Teamwork and employee participation, permitting the representation of all groups and employee perspectives.
• Work/life balance through flexible work schedules to accommodate employees’ varying needs.
• Employer and employee contributions to the communities we serve promote a greater understanding and respect for diversity.

Compensation Range

$18 – $20 USD

Voluntary Self-Identification

As set forth in Avanath ’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Equal Employment Opportunity

We believe that bringing together people with diverse thoughts, backgrounds, talents, and experiences at all levels of our organization, including the executive team, enables us to proactively and creatively achieve our mission to allow opportunities for hard‑working American families.

Voluntary Self-Identification of Disability

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

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