Leasing Service Manager (PacLease)

Kenworth Sales CO; Las Vegas (NV); Hybrid; USD 80,000 - 95,000; Full time

Benefits offered by this job

Health and Dental insurance

FSAs with FLEX Card

Group Life Insurance

Short/Long Term Disability Insurance

401(k) with company match

Paid Vacation and Personal Leave

Corporate Holidays

Job summary

Kenworth Sales Co. in Las Vegas, NV is seeking a PacLease Leasing Service Manager to oversee the PacLease Service Department and ensure quality repairs and productive technicians.

This role requires supervision, coordination with customers, and strong maintenance of service records. The ideal candidate has a CDL, diesel repair experience, and at least one year in a supervisory role, with a focus on efficiency and customer satisfaction.

Qualifications

• High School Diploma or equivalent required.
• Ability to read and comprehend English instructions and information.
• Excellent organization, communication, and managerial skills.
• Valid Commercial Driver's License and good driving record.
• Two years of experience in a diesel repair shop.
• Working knowledge of heavy truck repair methods.
• One-year supervisory experience.
• Professional personal appearance.

Responsibilities

• Open work orders and review warranty campaigns, manuals, or recalls, and document estimates.
• Notify technicians of duties, warranty availability, and customer requests.
• Perform quality control checks on workmanship and ensure proper narratives on repairs.
• Communicate with customers about services, changes in repairs, costs, and timelines.
• Monitor technician efficiency and assist in skill development and supervision.
• Ensure warranty parts are tagged and repair narratives are complete.
• Ensure all warrantable repairs are recovered and tickets submitted within 72 hours.
• Attach documentation to Repair Orders and coordinate with technicians on timelines.
• Maintain and manage the service vehicle and participate in hiring/training new technicians.

Skills

Reading English

Organizational skills

Communication

Management experience

CDL with clean record

Education

High School Diploma or equivalent

Job description

Are you ready to work for a world-class company? Kenworth Leasing is the Kenworth PacLease US Franchise of the Year, for the third time! Join a team whose dedication to excellence sets the standard for the trucking industry at one of our six locations in five states. Kenworth Sales Co. is looking for aLeasing Service Manager(PacLease)to join our Las Vegas, NV team.

** Due to federally mandated DOT regulations, Kenworth Sales Company is a drug-free workplace. Any offer of employment will be contingent on passing a pre-employment drug screening.

Salary Minimum and Maximum:$80,000 - $95,000 DOE!!

JOB SUMMARY:

The primary functions of the PacLease Service Manager is control the quality of repairs completed in the Paclease Service Department and to monitor efficiency and productivity of technicians on the shop floor.

DUTIES AND RESPONSIBILITIES:

• Opening work orders, searching Service Information Record (and Pac Lease Warranty Matrix) for open warranty campaigns, technical information bulletins, or manufacturer recalls. Completing fields for estimated repair time, mileage, and Managed Maintenance (MM) codes upon opening of repair order.
• Notifying technician of assigned job duties, warranty availability, and customer initial request for service.
• Personally performs quality control checks of workmanship on each service project. Post PM performance, will randomly screen PM’s to ensure work was completed and quality standard is high.
• Coordinates communication between Service Technician and Customer regarding recommended services, changes in repairs, costs, and time-of-completion and necessary recalls / campaigns that may change customer scheduling or facilitate a substitute unit being issued.
• Monitors efficiency on each Technician, helps improve their skill level and work performance through better supervision, work assignment, and training.
• Upon completion of repairs, will ensure that warranty parts have been tagged, Service Technician story is completed, and that story is complete. Service Technician narratives will include the customer complaint, cause, and correction needed to perform repairs.
• Assure that all customer damage and re-billable items are photographed and attached to Repair Order. Split bill to correct customer accounts and verify accuracy of Service Technician narrative and repair performed.
• Ensure that all warrantable repairs are recovered. This will be completed in a timely fashion, and all warranty tickets should be submitted within 72 hours of repair completion.
• Attach all necessary documentation to Repair Order upon completion of work. This includes, but is not limited to, Service Sheets, PDI Forms, Damage Photographs, DOT Infractions, and DPF Cleaning Sheets.
• Close open tickets as repairs are completed. Ensure that time punches are correct. Adjust times as needed on tickets. Import Service Technicians stories, and edit as needed to ensure professional appearance before closing. If time variance is longer than 30 to 45 minutes on punches, consult with technician and Service Manager to find cause and correct timeline to repair.
• Maintain and manage company supplied mobile service truck. Work alongside other technicians completing unit repairs and maintenance, as well as training and hiring new technicians to fill rolls needed within that department.

QUALIFICATIONS:

• High School Diploma or the equivalent
• Ability to read and comprehend English instructions and information
• Excellent organization, communication, and managerial skills
• Valid Commercial Driver's License and good driving record
• Two years of experience working in a diesel repair shop
• Working knowledge of heavy truck repair methods
• One-year supervisory experience
• Professional personal appearance

WORKING CONDITIONS:

This position involves both sedentary and physically demanding. For part of the shift, s/he will work at a desk in an office setting, doing paperwork, filing, and key entry on a computer video monitor. For part of the shift, s/he will climb stairs, climb in and out of vehicles, stand, stoop, kneel, crouch, and reach, moving about the dealership facility to communicate with managers, employees and customers. Will be exposed to noise, dust, exhaust fumes and a variety of other hazardous and non-hazardous materials. Must be able to lift up to 50 lbs. unassisted on a regular basis.

BENEFITS:

• Kenworth Sales Company promotes a progressive environment with an emphasis on teamwork, customer service, training and personal development.
• Stability – Company is financially strong with an established base of customers and is well-positioned for continued expansion.
• History of Excellence – Work for an award-winning dealership with a reputation for unsurpassed quality and customer service.
• Excellent compensation and benefits package including comprehensive Health and Dental insurance, Flexible Spending Accounts (FSAs) with FLEX Card, Group Life Insurance, Short Term & Long-Term Disability Insurance, Voluntary Life Insurance, Corporate Holidays, Paid Vacation and Personal Leave, 401(k) plan with company match, and Voluntary Supplemental Insurance plans.

Veterans are encouraged to apply!

About the company:

Kenworth Sales Company is a family of companies based in Salt Lake City, Utah of over 38 dealerships in the Intermountain West and Mid-Atlantic regions.

An Equal Opportunity employer, Smoke Free/Drug Free Facility. All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.