Leasing Professional - Vista Alegre Apartment Homes

TAM Residential; Santa Fe (NM); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental & vision

401K

Paid time off

Holiday pay

Job summary

TAM Residential in Santa Fe, NM is seeking a Leasing Professional to be the front-line ambassador for our multifamily community. You will greet prospects and residents, tour the property, qualify leads, and guide leasing negotiations with professionalism and care.

You will maintain the leasing office, keep marketing materials stocked, answer phone and email inquiries, and stay informed about local market conditions.

Qualifications

• Strong verbal and written communication skills.
• Basic proficiency with computers and property management software.
• Experience with Entrata is a plus.
• Ability to perform basic math calculations.
• Excellent interpersonal and customer service skills with diverse populations.
• Ability to handle formal complaints and escalate them appropriately.
• Strong organizational skills and ability to meet deadlines.
• Valid driver's license and auto insurance where required.

Responsibilities

• Greet, qualify and tour prospective residents; present features and benefits to secure new leases.
• Professionally handle phone and email inquiries with prompt follow-up.
• Collect application fees and deposits per policy (no cash).
• Explain lease agreements, policies and procedures to new residents.
• Coordinate move-in dates with Community Manager and verify documents.
• Generate and review daily, weekly and monthly leasing reports.
• Monitor local market conditions by reviewing competing properties and rates.
• Build relationships with local businesses and referral sources.
• Assist with renewal efforts, resident events and community communications.

Skills

Communication skills

Computers/PM software

Entrata

Basic math

Customer service

Complaint handling

Organization

Driver's license

Tools

Entrata

Job description

Join TAM Residential- Where Your Career Thrives

At TAM Residential, we are more than a property management service provider for the multifamily community. We’re dedicated to maximizing the value of every property and delivering above-market returns for our clients, supported by a unique company culture built on communication, collaboration, creativity, and innovation.

Ready to be part of a team that values your success? Join us at TAM Residential and help us continue our journey of excellence in the property management industry.

TAM was awarded NAA's Top Employer for 2022!

JOB SUMMARY

The Leasing Professional is the community’s front-line ambassador, responsible for creating a welcoming experience for prospective and current residents. This role focuses on building strong relationships, showcasing the property, and guiding prospects through the leasing process with professionalism and care. The Leasing Professional also supports resident satisfaction, retention, and overall community success by delivering exceptional customer service and maintaining a thorough understanding of leasing operations and market trends.

ESSENTIAL JOB FUNCTIONS

The Leasing Professional plays a vital role in creating a positive first impression and delivering exceptional customer service to prospects and residents. Responsibilities include:

• Maintain the leasing office and model apartments to the highest standards of cleanliness and professional appearance.
• Ensure an adequate supply of leasing materials, forms, and marketing aids at all times.
• Greet, qualify, and tour prospective residents; effectively present the features and benefits of the community to secure new leases.
• Professionally handle all phone and email inquiries, ensuring prompt and courteous follow-up.
• Collect application fees and deposits in accordance with company policies (no cash accepted).
• Accurately explain lease agreements, policies, and procedures to new residents.
• Verify completion of all move-in documentation and coordinate move-in dates with the Community Manager.
• Generate, understand, and utilize daily, weekly, and monthly leasing reports.
• Maintain knowledge of local market conditions by shopping competitive properties and monitoring rental rates.
• Build and maintain strong relationships with local businesses, merchants, and referral sources.
• Promote resident retention by assisting with renewal efforts, resident events, and community communications.
• Conduct move-in follow-ups to ensure resident satisfaction.
• Consistently uphold Fair Housing laws, company policies, and professional standards.
• Arrive to work on time, maintain a neat, professional appearance, and demonstrate courteous, respectful interactions with residents, prospects, and team members.

Skills & Abilities

• Strong verbal and written communication skills.
• Basic proficiency with computers and property management software.
• Experience with Entrata is a plus
• Ability to perform basic math calculations.
• Excellent interpersonal and customer service skills with the ability to work effectively with diverse populations.
• Ability to handle and take in formal complaints and escalated them to the appropriate manager.
• Strong organizational skills with the ability to prioritize tasks and meet deadlines.
• If job duties require the use of a vehicle or golf cart, must maintain a valid driver’s license, an acceptable driving record, and current auto insurance.

WORKING CONDITIONS

• Ability to operate in an open work area with moderate everyday noise.
• Ability to work from multiple locations.

The statements above are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. TAM Residential reserves the right to assign or reassign duties as needed to meet business needs.

BENEFITS

• Associates who are regularly scheduled for and work 30 hours or more per week are eligible for company-sponsored benefits the 1st day of the month, following completion of 30 continuous days of employment. Benefits offered include medical, dental and vision coverage, as well as 401K and life insurance. Regular, full-time associates are eligible to accrue paid time off (PTO) and holiday pay.

TAM is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.