Leasing Professional (Lease-Up) - Ten50

Kairoi Residential; Denver (CO); On-site; USD 42,000 - 56,000; Full time

Job summary

Kairoi Residential is seeking a Leasing Professional to manage the leasing cycle from inquiry to signing and to support resident retention and community engagement.

The role emphasizes exceptional customer service, accurate record-keeping, and effective use of Yardi or RealPage. Candidates should have 2+ years in leasing or sales and a valid driver’s license. This on-site opportunity focuses on luxury or standard multifamily communities in the Denver area.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree preferred.
• Minimum of two years of leasing or sales experience.
• Proficiency with property management software (Yardi or RealPage).
• Excellent customer service and communication skills.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.
• Valid driver’s license with no major infractions in the last 12 months.

Responsibilities

• Present the community and apartments professionally, highlighting features appealing to prospects.
• Respond to inquiries, schedule tours, and guide prospects through leasing.
• Maintain knowledge of floor plans, pricing, and availability.
• Use property management software to manage resident information, process applications, and track leases.
• Conduct move-ins and move-outs for a smooth experience.
• Plan retention programs and community events to foster belonging.
• Collaborate with the Community Manager on marketing, including social media engagement.
• Maintain accurate records of interactions and transactions in compliance with laws.

Skills

Customer service

Communication

Organizational skills

Time management

Teamwork

Independence

Driver's license

Interpersonal skills

Rapport building

Problem solving

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Yardi

RealPage

Job description

LEASING PROFESSIONAL

SUMMARY

The Leasing Professional is responsible for managing the sales process from initial inquiry to lease signing, ensuring a high level of customer service is provided to prospective and current residents. This role requires a strong emphasis on resident retention, community engagement, and the ability to utilize technology effectively to manage resident information and marketing efforts.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Present the community and apartment homes in a professional and enthusiastic manner, highlighting key features and amenities that appeal to prospective residents.

• Respond to inquiries from prospective residents, schedule community tours, and guide prospects through the leasing process.

• Maintain a thorough understanding of the property’s features, floor plans, pricing, and availability.

• Utilize property management software (such as Yardi or RealPage) to manage resident information, process applications, and track leases.

• Conduct resident move-ins and move-outs, ensuring a smooth and positive experience.

• Plan and execute resident retention programs, including community events and activities that foster a sense of belonging and satisfaction.

• Collaborate with the Community Manager on marketing efforts, including social media engagement and online reputation management.

• Maintain accurate records of resident interactions and transactions, ensuring compliance with all applicable laws and regulations.

• Other duties as assigned.

SKILLS AND EXPERIENCE

• High school diploma or equivalent required. Bachelor’s degree preferred.

• Minimum of two years of experience in a leasing or sales role, preferably in the multifamily industry.

• Proficiency in property management software (such as Yardi or RealPage).

• Excellent customer service and communication skills.

• Strong organizational and time management skills.

• Ability to work independently and as part of a team.

• Must have a valid driver’s license with no major infractions in the last 12 months.

• Excellent interpersonal and communication skills to effectively interact with residents, prospects, and colleagues.

• Strong ability to build rapport and establish positive relationships with residents.

• Proactive and solution-oriented approach to resident concerns and requests.

• Ability to work effectively in a fast-paced environment and adapt to changing priorities.

• Team player with a positive and professional attitude

ADDITIONAL CONSIDERATIONS FOR LUXURY COMMUNITIES

• Possess a deep understanding of the discerning tastes and expectations of ultra-high-net-worth individuals and a proven ability to foster a sense of exclusivity and personalized service.

• Eloquence to showcase the unique features and custom amenities of an upscale community, highlighting its exclusivity and personalized services.

• Maintain an impeccable personal presentation and project a polished, professional demeanor that reflects the sophisticated ambiance of the property.

• Demonstrate expertise in concierge services, resident events, and lifestyle programming tailored to the discerning tastes of a luxury clientele.

REGIONAL LAWS AND REGULATIONS

The Leasing Professional must be knowledgeable of and comply with all applicable state and federal laws and regulations, including Fair Housing laws, landlord-tenant laws, and privacy laws. Specific regional considerations include:

• Arizona: Arizona Residential Landlord and Tenant Act

• California: California Tenant Protection Act of 2019

• Colorado: Colorado Warranty of Habitability

• Florida: Florida Residential Landlord and Tenant Act

• Georgia: Georgia Landlord-Tenant Handbook

• North Carolina: North Carolina Residential Rental Agreements Act

• South Carolina: South Carolina Residential Landlord and Tenant Act

• Utah: Utah Fit Premises Act

• Tennessee: Tennessee Uniform Residential Landlord and Tenant Act

• Virginia: Virginia Residential Landlord and Tenant Act

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often exposed to outside weather conditions. The noise level in the work environment is usually moderate.

This job description is intended to provide a general overview of the Leasing Professional role. The specific duties and responsibilities may vary depending on the needs of the community.