Leasing Professional - Heatherwood

DEVCO RESIDENTIAL GROUP; Mill Creek (WA); On-site; USD 28,929 - 33,062; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

401(k) with match

Paid time off

Paid holidays

Employee assistance program

Professional training & certifications

Bonus program

Industry certifications

Job summary

DevCo Residential Property Management in Mill Creek, WA is seeking a Full-Time Leasing Professional to join our team. The role focuses on executing leasing and renewal strategies to achieve revenue, occupancy, and resident satisfaction targets.

The position blends sales, customer service, and marketing to lease apartment homes and cultivate strong relationships with guests and residents. Minimum 1 year of relevant experience and a commitment to excellent service are required.

Qualifications

• Minimum 1 year of sales, customer service, or hospitality experience.
• Proven ability to provide exceptional customer service to residents and prospects.
• Strong written and verbal communication skills.
• Proficient in MS Office (Word, Excel, Outlook).
• High school education or equivalent required.
• Must be 18 years of age or older and able to work in the U.S.
• Must be able to read, write and speak English proficiently.
• Successful completion of background check and drug screen required.
• Legal to work in the U.S. (I-9) required.

Responsibilities

• Engage with prospective residents via lead management software, email, and phone calls.
• Tour and lease apartment homes; guide applicants through the application and move-in process.
• Explain leasing documents, community rules, and policies to new residents.
• Assist with lease agreements, renewals, and screening processes.
• Inspect apartments before move-in to ensure readiness.
• Maintain resident management software with rent charges, lease dates, and occupancy data.
• Record traffic information daily and keep files organized.
• Support tax credit program compliance for new move-ins and re-certifications.
• Participate in resident events and marketing efforts including social media and curb appeal.
• Provide excellent customer service to residents, prospects, and vendors.

Skills

Sales experience

Customer service

Hospitality experience

Communication skills

English proficiency

Education

High school diploma

Tools

MS Office Suite

Job description

Job DetailsJob Location: Heatherwood - Mill Creek, WA 98012 Position Type: Full Time Salary Range: $21.00 - $24.00 Hourly Are you looking for a rewarding career in Property Management? DevCo Residential Property Management is seeking a Full-Time Leasing Professional to join our dynamic team in Mill Creek.

About the Company

DevCo Residential Property Management is a privately held and owner-operated professional property management company that specializes in managing multifamily and mixed-use properties throughout the West Coast to the Midwest. Our mission is to be a great company that provides outstanding housing and emphasizes common sense in investment property management. We achieve performance standards that balance short-term return on investment with long-term housing preservation and value, nurturing a reputation of excellence in our communities, operations, and within ourselves. We promote healthy communication, productive teamwork, integrity, and professionalism, fostering an innovative work environment where inclusivity is paramount. Join us as we empower our employees to lead with kindness and compassion, delivering exceptional housing. We offer competitive pay, robust benefits, professional training and development, growth opportunities, and a positive work culture. If you're seeking a positive career change, come join us at DevCo Residential!

Pay Details

Pay Details: $21 to $24

Schedule: Tuesday through Saturday 9:00 AM - 6:00 PM

Benefits Offered

• 100% company paid medical benefits for employee coverage.
• 100% company paid dental and vision benefits for employee coverage.
• Healthcare and dependent care flexible spending accounts.
• Company paid life insurance, AD&D and long-term disability benefits for employee coverage.
• Best-in-class voluntary insurance benefits.
• Pre-tax and Roth 401(k) programs with a company match equal to 100% of the first 4% contributed by the employee.
• Discretionary bonus programs.
• Employee assistance program (EAP) with 24/7 counseling services.
• Company-sponsored industry training and certifications.
• 3 weeks of paid time off each year.
• Up to 12 paid holidays each year.

About the Position

The Leasing Professional is responsible for executing the community's leasing and renewal strategies to achieve targeted revenue, occupancy, and resident retention goals by performing all activities related to leasing to new residents, securing resident lease renewals and ensuring resident satisfaction. This role combines sales, customer service and marketing to effectively lease apartment homes and build exceptional relationships with guests and residents.

Job Responsibilities

• Successfully and promptly engage with prospective residents through the company's lead management software, email and phone calls, appointments, and follow-up communication, in accordance with company policies.
• Effectively tour and lease apartment homes, guiding new residents through each step of the application, tax credit, and move-in process.
• Acquaint new residents with all leasing documentation, community rules and policies, apartment functions, and emergency procedures to ensure resident satisfaction at move-in.
• Assist with administering lease agreements and addendums, renewals, and prospect screening processes while ensuring accuracy and compliance.
• Inspect apartment homes before residents move in, ensuring apartments are ready.
• Keep associated resident management software up to date, including rent charges, occupants, lease dates, and other data in a timely manner.
• Accurately record all traffic information daily.
• Properly maintain all resident files per the Company's policy, including daily cloud filing.
• Assist with the compliance requirements of the tax credit program as it relates to the community including new move-ins and re-certifications.
• Participate in the success of all resident events, community programming, and local/non-profit programs.
• Support the community's overall marketing and leasing efforts, including social media engagement, reputation management, advertising, market surveys, marketing collateral, curb appeal, and pricing.
• Follow the community's established policies regarding concessions, specials, and all other marketing programs.
• Ensure that the community and made-ready units meet the Company's standards for show quality by inspecting daily, communicating maintenance and upkeep needs, setting up mini models, and sparkling/touching up clean units as needed.
• Assist with front desk duties and coverage, including answering phones, greeting customers and vendors, scheduling appointments, and other general office duties as assigned.
• Respond to resident questions, concerns, and requests in a timely manner, and take appropriate action to resolve and address service issues. Work effectively with Resident Relations to de-escalate and resolve concerns.
• Maintain a satisfactory closing ratio and shop program score related to the Company's goals and expectations.
• Stay informed about current market and competitor conditions that may impact the community's occupancy and sales results.
• Maintain the healthy, safe, and presentable condition of the physical asset(s). Complete any cleaning efforts including sweeping, vacuuming, and sanitizing as needed.
• Provide excellent customer service to all residents, prospects, and guests.
• Complete assigned tasks by the assigned deadlines and communicate any obstacles with your supervisor in advance.
• Work collaboratively and respectfully with peers, other team members and departments.

Qualifications & Experience

• Minimum 1 year of sales, customer service, or hospitality experience. Previous multifamily leasing experience preferred.
• Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner.
• Proficient using MS Office Suite (Word, Excel, PowerPoint, and Outlook).
• Excellent written and verbal communication skills.
• High school education or equivalent required.
• Must be 18 years of age or older.
• Must be able to speak, read and write English in a manner sufficient to carry out duties.
• Successful completion of background check and drug screen required.
• Must be legally qualified to work in the U.S. meeting I-9 guidelines.

DevCo Residential Property Management is an Equal Opportunity Employer.