Leasing Professional - 300 Main

Kairoi; San Antonio (TX); Sur place; USD 42 000 - 64 000; Plein temps

Résumé du poste

Kairoi is seeking a Leasing Professional in a luxury multifamily setting. The role focuses on presenting communities, guiding prospects through tours and applications, and managing leases with a hospitality-first approach.

Strong software skills in Yardi or RealPage and a record of outstanding customer service are essential. Ideal candidates will have at least two years in leasing or sales, a high school diploma (bachelor's preferred), and the ability to work independently and as part of a team

Qualifications

• Minimum of two years of experience in a leasing or sales role.
• Luxury lease-ups experience strongly preferred.
• Must have a strong hospitality mindset and elevate customer service.
• Proficiency with property management software such as Yardi or RealPage.

Responsabilités

• Present the community and apartments professionally, highlighting features and amenities.
• Respond to inquiries, schedule tours, and guide prospects through the leasing process.
• Maintain knowledge of floor plans, pricing, and availability.
• Use Yardi/RealPage to manage resident information, applications, and leases.
• Conduct move-ins and move-outs for a smooth experience.
• Plan retention programs and community events.
• Support marketing efforts including social media and online reputation.
• Keep accurate records of interactions and transactions, ensure legal compliance.

Connaissances

Customer service

Hospitality mindset

Communication

Organization

Time management

Teamwork

Valid driver's license

Formation

High school diploma

Bachelor's degree

Outils

Yardi

RealPage

Description du poste

LEASING PROFESSIONAL

SUMMARY

The Leasing Professional is responsible for managing the sales process from initial inquiry to lease signing, ensuring a high level of customer service and a hospitality-first mindset are provided to prospective and current residents. This role requires a strong emphasis on resident retention, community engagement, and the ability to utilize technology effectively to manage resident information and marketing efforts. Luxury lease-up experience is strongly preferred.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Present the community and apartment homes in a professional and enthusiastic manner, highlighting key features and amenities that appeal to prospective residents.

• Respond to inquiries from prospective residents, schedule community tours, and guide prospects through the leasing process.

• Maintain a thorough understanding of the property's features, floor plans, pricing, and availability.

• Utilize property management software (such as Yardi or RealPage) to manage resident information, process applications, and track leases.

• Conduct resident move-ins and move-outs, ensuring a smooth and positive experience.

• Plan and execute resident retention programs, including community events and activities that foster a sense of belonging and satisfaction.

• Collaborate with the Community Manager on marketing efforts, including social media engagement and online reputation management.

• Maintain accurate records of resident interactions and transactions, ensuring compliance with all applicable laws and regulations.

• Other duties as assigned.

SKILLS AND EXPERIENCE

• High school diploma or equivalent required. Bachelor's degree preferred.

• Minimum of two years of experience in a leasing or sales role, preferably in the multifamily industry.

• Prior experience with luxury lease-ups strongly preferred.

• Must have a strong hospitality mindset, with a focus on delivering elevated customer service.

• Proficiency in property management software (such as Yardi or RealPage).

• Excellent customer service and communication skills.

• Strong organizational and time management skills.

• Ability to work independently and as part of a team.

• Must have a valid driver's license with no major infractions in the last 12 months.

• Excellent interpersonal and communication skills to effectively interact with residents, prospects, and colleagues.

• Strong ability to build rapport and establish positive relationships with residents.

• Proactive and solution-oriented approach to resident concerns and requests.

• Ability to work effectively in a fast-paced environment and adapt to changing priorities.

• Team player with a positive and professional attitude

ADDITIONAL CONSIDERATIONS FOR LUXURY COMMUNITIES

• Possess a deep understanding of the discerning tastes and expectations of ultra-high-net-worth individuals and a proven ability to foster a sense of exclusivity and personalized service.

• Eloquence to showcase the unique features and custom amenities of an upscale community, highlighting its exclusivity and personalized services.

• Maintain an impeccable personal presentation and project a polished, professional demeanor that reflects the sophisticated ambiance of the property.

• Demonstrate expertise in concierge services, resident events, and lifestyle programming tailored to the discerning tastes of a luxury clientele.

REGIONAL LAWS AND REGULATIONS

The Leasing Professional must be knowledgeable of and comply with all applicable state and federal laws and regulations, including Fair Housing laws, landlord-tenant laws, and privacy laws. Specific regional considerations include:

• Arizona: Arizona Residential Landlord and Tenant Act

• California: California Tenant Protection Act of 2019

• Colorado: Colorado Warranty of Habitability

• Florida: Florida Residential Landlord and Tenant Act

• Georgia: Georgia Landlord-Tenant Handbook

• North Carolina: North Carolina Residential Rental Agreements Act

• South Carolina: South Carolina Residential Landlord and Tenant Act

• Utah: Utah Fit Premises Act

• Tennessee: Tennessee Uniform Residential Landlord and Tenant Act

• Virginia: Virginia Residential Landlord and Tenant Act

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often exposed to outside weather conditions. The noise level in the work environment is usually moderate.

This job description is intended to provide a general overview of the Leasing Professional role. The specific duties and responsibilities may vary depending on the needs of the community.