Leasing Professional

Woodmont Properties; Mantua Township (NJ); On-site; USD 32,000 - 34,000; Full time

Job summary

Woodmont Townsquare in Sewell, NJ is seeking a full-time Leasing Agent responsible for leasing apartments, coordinating move-ins, and renewals. You will interact with prospective and current residents to maximize occupancy, manage inquiries via email and phone, and guide applicants through the lease process.

The role requires High School diploma, strong sales and customer service skills, and proficiency with CRM systems.

Qualifications

• High school diploma or GED required.
• Experience in leasing or property management preferred.
• Strong communication and customer service skills.

Responsibilities

• Sell and close prospective residents on leasing apartments in the community.
• Respond promptly to phone calls and emails from guests and residents.
• Review unit availability daily.
• Walk tours, prepare and stage model and vacant apartments.
• Record traffic in CRM and follow up with guests at least four times.
• Process applications, verify qualifications, and schedule lease signings.
• Assist with lease renewals and resident events.
• Promote Woodmont Properties communities and participate in marketing efforts.
• Maintain a clean, organized work area and uphold Fair Housing laws.

Skills

Sales

Customer service

Interpersonal skills

Oral communication

Written communication

Teamwork

Planning/organizing

Dependability

Time management

Education

High School diploma or GED

Tools

Excel

Yardi

Microsoft Office

Job description

Job Details: Job Location: Woodmont Townsquare - Sewell, NJ 08080, Position Type: Full Time, Education Level: High School, Salary Range: $23.00 - $25.00 Hourly, Job Shift: Monday through Friday; Days, Summary: Performs all activities related to leasing apartment homes, resident events, completing the move-in process and lease renewals. Interacts directly with prospective and current residents to achieve maximum occupancy. Generates and handles email/phone calls/tours, leasing apartments, qualifying prospects, preparing lease documentation, completing ALL move-in paperwork and addendums, and assisting with the lease renewal process. Assists residents throughout their residency.

Essential duties and Responsibilities include the following. Other duties may be assigned:

• Sell and close prospective residents on leasing apartments in the Community.
• Promptly responds to phone calls and emails from guests and current residents.
• Reviews unit availability daily.
• Walks standard tour path, vacant apartment homes and make-readies daily to ensure the model apartments and target apartments are ready for show; responsible for maintaining work areas and office in clean and orderly manner; need to have an awareness of the curb appeal of the property.
• Gathers information to learn about local community, surrounding community, and competition.
• Utilizes guest card to ascertain the needs and qualifications of every guest.
• Leads guests to vacant and/or model apartments and discusses the features and benefits that meet the needs of the guests.
• Records all traffic in computer CRM program daily.
• Follows up with each guest a minimum of 4 times.
• Creates applicant files and processes applications within the required timeframe according to SOP.
• Verifies qualifications of applicants.
• Presents all applications to Community Manager for approval.
• Contacts applicants to confirm approval or denial of application within 24 hours.
• Schedules lease signings within 24 hours of approval.
• Ensures that applicants are set up properly in the computer, and that all monies are processed within 24 hours.
• Completes lease agreement and collects rental deposit.
• Inspects condition of premises periodically and arranges for necessary maintenance.
• Participates in any internal or external marketing events as required.
• Assists in coordinating and mailing outreach marketing materials.
• Distributes flyers and letters to residents if necessary.
• Shops competitive properties and assists Community Manager in preparing a market comparison grid.
• Records all resident correspondence and submit to manager for review.
• Assists in promoting Woodmont Properties communities.
• Assists Community Manager with any requested work to be completed on the property.
• Promotes resident retention and Preferred Employer programs.
• Conduct or assist in performing corporate, business, and community outreach to improve traffic and leasing of community including the development of joint marketing programs.
• Maintains courteous communications with residents, applicants, and representatives of other companies.
• Adheres to federal and state Fair Housing Laws.
• Adheres to all company policies.
• Supports team in achieving the goals of the property.
• Maintains a team spirit and works well with the entire staff.
• Maintains a clean driving record to utilize the golf cart on premises, where applicable.
• The workweek is typically five (5) days per week, forty (40) hours per week, and may include Saturdays, Sundays, and at times, late nights past normal business hours of operation.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

• Sales - Sales, presentation, and closing skills are essential.
• Analytical - Collects and researches data.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Visionary Leadership - Displays passion and optimism; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Judgment - Displays willingness to make decisions; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process.
• Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; uses equipment and materials properly. Maintains a clean driving record to utilize the golf cart on premises, where applicable.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Planning/Organizing - Uses time efficiently; Organizes or schedules other people and their tasks.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quantity - Completes work in timely manner; Strives to increase productivity; Works quickly.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate person with an alternate plan.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Sales and/or Customer Service training required.

Workweek

The workweek is typically five (5) days per week, forty (40) hours per week, and may include Saturdays, Sundays, and at times, late nights past normal business hours of operation.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have knowledge of Excel, Yardi and Microsoft Office software.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; walk; sit reach with hands and arms; climb or balance; talk or hear and taste or smell. The employee is frequently required stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds.

Work Environment

Work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.