Leasing & Marketing Team Leader

Cardinal Group Companies; Louisville (KY); On-site; USD 28,000 - 39,000; Full time

Job summary

Ultipro in Louisville is seeking a Leasing & Marketing Team Leader to support the Community Manager in property operations with a strong emphasis on leasing, marketing, resident relations and concierge services. The role aims for 100% occupancy through retention, current leasing, and pre-leasing of future availability.

This full-time, non-exempt position requires excellent communication, sales ability and willingness to work evenings and weekends.

Qualifications

• 1-2 years of customer service and sales experience.
• High-energy and fast-paced environment.
• Excellent service mindset and customer-centric approach.
• Strong communication skills, in person and on the phone.
• Basic computer skills: typing and writing correspondence.

Responsibilities

• Greet prospective clients, qualify needs, present the property, and close the lease.
• Answer calls professionally and route inquiries appropriately.
• Complete lease applications and verify information.
• Maintain accurate records and daily reports.
• Assist residents with day-to-day tasks and concierge functions.
• Participate in training as required.

Skills

Customer service

Sales

Communication

Multi-tasking

Google Suite

Education

High School Diploma

Tools

Entrata

Canva

Google Suite

Job description

POSITION: Leasing & Marketing Team Leader (Full-time, Non-Exempt)

COMPENSATION: Hourly Rate, plus Benefits and Bonus eligibility

SUMMARY

As the Leasing & Marketing Team Leader, you are responsible for assisting the Community Manager in maintaining all aspects of property operations, but with a concentration on the leasing, marketing, resident relations and functions of the community. The Leasing & Marketing Team Leader strives for 100% occupancy through retention of existing residents, leasing current availability and pre-leasing of future availability.

RESPONSIBILITIES (Including but not limited to)

• Utilize Company leasing expectations and procedures to warmly greet prospective clients, qualify, determine needs and preferences, professionally present the property and apartment homes, utilize feature/benefit selling, close the sale and follow-up.
• Answer incoming phone calls professionally and handle accordingly, whether the caller is a prospective client, a client, an internal Company team member or a vendor.
• Complete all lease applications and participate in the verification of applications. Notify prospective clients of results.
• Maintain accurate client records in accordance with Company policy. Update daily reports concerning notice to vacate, vacancy reports, activity reports, etc. on a daily basis.
• Maintain and perform upkeep of the tour route to ensure curb side appeal.
• Assist residents with day to day tasks, as a part of the community's concierge program.
• Participate in Cardinal U training as required.

QUALIFICATIONS

• 1-2 years of customer service and sales experience.
• High-energy and enjoys a fast pace environment.
• Enjoy and take pride in providing excellent service.
• Excellent customer service skills warm, friendly and helpful in person and on the phone.
• Basic computer skills: typing and writing ability for correspondence, memos, etc.
• High School Diploma or equivalent.
• Available to work evenings and weekends.
• Ability to embody the Cardinal Culture and Cardinal Core Values every day.

CANDIDATES WITH THE FOLLOWING CAREER EXPERIENCE PREFERRED:

• Leasing Agent
• Leasing
• Leasing Specialist
• Leasing Manager
• Leasing Professional
• Leasing Consultant

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbents work both inside and outside of apartment buildings and in all areas of the property including amenities and have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Team Member is regularly required to use hands to finger, type, handle, or feel and talk or hear. The Team Member regularly required to stand; walk; reach with hands and arms, and climb, stoop, or squat. Incumbents must be able to physically access all exterior and interior parts of the property and amenities and must be able to work inside and outside in all weather conditions including, but not limited to rain, snow, heat, hail, wind and sleet.

The Team Member must be able to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Rare or regular travel may be required to assist properties as needed, attend training classes or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their Team Leader.

#LI-DNI

Qualifications

Behaviors

Preferred

Team Player

Team Player

: Works well as a member of a group

Leader

: Inspires teammates to follow them

Enthusiastic

: Shows intense and eager enjoyment and interest

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

Flexibility

: Inspired to perform well when granted the ability to set your own schedule and goals

: Inspired to perform without outside help

Goal Completion

: Inspired to perform well by the completion of tasks

Ability to Make an Impact

: Inspired to perform well by the ability to contribute to the success of a project or the organization

Experience

Preferred

Customer Service, Organization skills, ability to work under pressure and with many deadlines, strong social media skills, marketing, Canva experience, Google Suite, Entrata is a plus, resident events and coordination, hospitality

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.