Leasing & Marketing Associate | Rambler - Ann Arbor, MI

LV Collective; Ann Arbor (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

LV Collective is seeking a Leasing & Marketing Assistant to join our team in Ann Arbor. You’ll greet residents, conduct tours, process applications, and support front desk inquiries while driving strong customer service and brand-focused marketing efforts.

You’ll plan engaging resident events, collaborate with the Social Media Intern, and help create a standout first impression for prospective tenants in a fast-paced, campus-connected environment.

Qualifications

• Experience in sales, leasing, hospitality or customer service.
• Strong communication and interpersonal skills.
• Organized and detail-oriented.
• Willingness to work evenings and weekends.

Responsibilities

• Greet prospective residents and conduct property tours.
• Assist with lease applications and CRM lead tracking.
• Provide exceptional customer service to residents and prospects.
• Support front desk inquiries via phone and email promptly.
• Plan and execute resident events aligned with the brand.
• Collaborate with marketing efforts and social media initiatives.
• Assist Leasing Manager with coaching and special projects.

Skills

Customer service

Marketing

Sales

Event planning

CRM usage

Communication

Teamwork

Tools

CRM

Job description

Ready to launch your career in marketing and sales? Want to gain hands-on career experience while putting your people skills and creativity to work? We're looking for a Leasing & Marketing Assistant to join the team!

If you love meeting new people, thrive in a fast-paced environment, and have a passion for working with people, sales and social media, this is the perfect opportunity to gain hands-on experience and grow your skills.

As an LMA, you’ll play a key role in creating an unforgettable resident experience—from executing leasing strategies to organizing community events and supporting marketing initiatives. Be part of a dynamic team, develop valuable skills, and make a real impact on our leasing success.

The ideal candidate will be:

• A natural connector who enjoys engaging with people and making them feel welcome.
• Involved on campus and well-connected within student life, organizations, or social circles—someone who knows how to influence groups and engage their peers.
• Organized and detail-oriented, able to manage multiple responsibilities efficiently.
• A strong communicator with a positive, customer-focused approach.
• Energetic and adaptable, thriving in a fast-paced environment.
• Passionate about marketing, sales, and creating a vibrant community.
• A team player who takes initiative and is eager to learn.

What You’ll Do

Leasing & Resident Experience

• Be a brand ambassador—greet prospective residents with energy and enthusiasm, providing tours that showcase everything the property has to offer!
• Assist with lease applications and ensure a seamless, efficient process for future residents.
• Utilize CRM to track leads, manage prospect interactions, and ensure a seamless leasing experience from initial inquiry to signed lease.
• Deliver exceptional customer service to both current and prospective residents—be the go-to person for their needs.
• Assist with front desk operations, handling inquiries, answering calls, and responding to emails professionally and promptly.

Marketing & Events

• Plan and execute engaging resident events that align with the brand.
• Collaborate with the Social Media Intern to align marketing content with leasing and community engagement efforts.
• Ensure the tour path is always on point, creating a standout first impression—if you’ve got an eye for interior design or love a well-curated space, this one’s for you!
• Stay ahead of the competition—shop other properties, track trends, and contribute fresh marketing ideas.

Collaboration & Communication

• Work closely with leadership to strategize and overcome roadblocks, ensuring leasing success.
• Participate in LV Collective’s training programs to sharpen your leasing, marketing, and customer service skills.
• Support the Leasing Manager in coaching and mentoring new team members on sales and leasing techniques.
• Assist with special projects, outreach efforts, and creative marketing campaigns to drive leasing momentum.

Other Responsibilities

• Assist with other duties and special projects as assigned.
• Availability to work evenings and weekends as needed.

• Strong communication and interpersonal skills.
• Organized, detail-oriented, and able to juggle multiple tasks.
• Positive attitude and a proactive approach to problem-solving.
• Passion for customer service, leasing, and marketing.

Bonus Points if You…

• Have experience in sales, leasing, hospitality or customer service.
• Have worked as a Brand Ambassador, Leasing Consultant or Administrative Assistant.
• Enjoy social media, marketing and event planning.

LV Collective is an equal-opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. LV Collective prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.LV Collective conforms to the spirit as well as to the letter of all applicable laws and regulations.