Leasing Manager

brookfield; Columbus (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Benefits package

Paid time off

401(k) with company match

Growth opportunities

Referral bonus program

Rental discount

Job summary

Responsibilities include meeting prospective residents, processing applications and leases, data accuracy in property software, pricing reviews, and staff training. Evening/weekend coverage may be required.

Qualifications

• Supervisory experience in a property or leasing team is required.
• Experience selling or leasing multifamily housing is required.
• Strong customer service and resident relations skills are essential.

Responsibilities

• Lead day-to-day activities of the leasing staff and motivate, develop and support the team.
• Meet with prospective residents, screen eligibility, show apartments, quote rents, process applications and deposits.
• Ensure accuracy of leasing data in property software and maintain occupancy reports and related records.
• Keep leasing office, models and apartments presentable; monitor pricing and competitive insights.
• Ensure move-ins are organized with packages and paperwork; manage keys and move-in materials.
• Train new leasing staff and enforce policies and procedures.
• Monitor team closing ratios and occupancy, and drive toward budgeted goals.
• Support resident retention and handle day-to-day operations and customer service.

Skills

Supervisory experience

Sales or leasing experience

Customer service

Education

Associate Degree in Property Management

Bachelor degree preferred

Job description

Location

The Gardens Columbus - 3701 Governors Club Blvd

We know that a "one-size-fits-all" approach doesn't work when it comes to residential living. That's why our portfolio features a wide range of options for any stage of life. And though our properties may be diverse, one thing is universal: all offer the unparalleled quality, service, and support our residents deserve.

Job Description

Position Summary

Leads the day-to-day activities of the leasing staff and performs functions related to the leasing of the apartment community. As a leader, they will motivate, develop and support the leasing team. This position is normally associated with a highly complex apartment community with multiple units and/or buildings. Responsible for functions related to maintaining a high and stable occupancy of the property.

Essential Job Functions

1. 1. Meets with prospective residents, identifies their housing needs, interviews them to determine eligibility based on established criteria, shows vacant and model suites and property amenities based on established techniques specified by the company. Quotes established rental rates and promotions. Makes follow-up calls, sends follow-up literature and pursues rental status. Collects funds related to applications, security deposits and rentals. Completes applicant screening process and prepares appropriate correspondence based upon the result. Maintains social media activities on different platforms and strives to increase engagement through postings and responses to reviews and ratings. (10%)
2. 2. Prepares leases and related leasing addendums. Maintains lease records and files. Maintains property waiting list and other updates to various records and reports in accordance with policy and procedures, applicable affordable housing programs and HUD/Agency regulations. (10%)
3. 3. Ensures accuracy of leasing data entered into the property software by all leasing employees. Reviews move-in files to ensure completion of assembly and accuracy. Processes and inspects weekly occupancy reports and ensures that all traffic data is entered. Reviews and critiques weekly call source recordings. Works with Leasing Consultants to increase effectiveness of techniques as needed. Prepares an analysis of call source for property management. Reviews all leasing employee files prior to move-ins and after. (15%)
4. 4. Ensures that the leasing office, models and target apartments are in a presentable condition. Ensures that all leasing personnel meets with prospective residents, identifies their housing needs, interviews them to determine eligibility based on established criteria, shows vacant and model apartments and property amenities based on established techniques specified by the company. Quotes established rental rates and promotions. Makes follow-up calls, sends follow-up literature and pursues rental status. Collects funds related to applications, security deposits and rentals. Monitors and makes pricing recommendations on a weekly basis. Visits competitor properties to better understand their product, marketing and sales techniques. (15%)
5. 5. Ensures apartments are ready for occupancy by inspecting, placing move-in products and last minute touches when necessary. Distributes keys, move-in package, safety video and other appropriate paperwork at time of lease signing. (10%)
6. 6. Trains new leasing employees and ensures all policy and procedures are followed with. Trains and coaches new employees on the property and day to day functions of office. (15%)
7. 7. Monitors closing ratios of the leasing team. Monitors the occupancy of the property and strategizes and leads the leasing team towards meeting budgeted goals. (15%)
8. 8. Assists with resident retention. Provides on going customer service to residents after moving in. Process work order requests, package collection, assists with day to day operations of the property and resident satisfaction. (10%)

Education

This position requires a(n) Associate Degree in Property Management.

Additional degrees that are preferred

• Undergraduate (Bachelor) Degree in General studies

Work Experience

Below is the required/preferred work experience for this position:

• 1-2 Years: Supervisory experience - Required
• 3-4 Years: Sales or leasing experience - Required

Note: 1-2 Years of experience can offset minimum educational requirements for this position

Great Incentives!

Brookfield Properties cares about the well-being and work-life balance of our valued associates! To show how much we care, we offer awesome incentives that include:

• Full benefits package
• Generous paid time off
• 401(k) with company match
• Growth and advancement opportunities
• Lucrative referral bonus program
• Incredible associate rental discount if you choose to live on-site! Who wouldn't want to live at one of our bea