Leasing Manager

Harbor Group Management Co.; Columbus (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health Benefits

401(k) Plan

Job summary

Harbor Group Management is seeking a proactive Leasing Manager to drive occupancy, revenue, and resident retention across the community. You will lead leasing staff, manage marketing campaigns, monitor leasing activity, and ensure an exceptional experience for prospects and residents.

The role blends leadership and hands-on leasing execution, requiring strong organizational skills, market awareness, and the ability to analyze trends to adjust pricing and outreach strategies.

Qualifications

• High School Diploma or equivalent.
• Minimum of one year multifamily leasing experience.
• Proficient with Microsoft Office; Property Management software experience required.
• Solid knowledge of leasing, marketing, and customer service best practices.
• Experience using social media for leasing/outreach (Facebook, Instagram) preferred.
• Excellent organizational and communication skills with ability to manage multiple tasks.
• Customer-service oriented with professional resident/vendor interaction.
• Weekend availability may be required; valid driver's license.

Responsibilities

• Lead the leasing team by training and evaluating performance to meet occupancy and leasing goals.
• Develop marketing, advertising, and sales strategies to maximize visibility and occupancy.
• Oversee leasing operations including tours, qualifying applicants, lease prep, move-ins and renewals.
• Maintain inventory of ready apartments and ensure market readiness.
• Collaborate with maintenance to meet aesthetics and safety standards.
• Analyze market trends, competitor offerings, and traffic data to adjust pricing and promotions.
• Generate leasing reports and review traffic logs and conversion metrics.
• Ensure accurate entry of traffic, leases, and renewals into the system.
• Plan leasing events and resident engagement activities; assist with renewal programs.
• Address resident and prospect inquiries or complaints with professionalism.

Skills

Leasing

Marketing

Customer Service

Social media

Communication

Organization

Attention to detail

Teamwork

Time management

Weekend availability

Education

High School Diploma

Tools

MRI

Microsoft Office

Job description

Leasing Manager

Job Title: Leasing Manager

Division: Multifamily

Status: Non-Exempt

JOB SUMMARY:

The Leasing Manager is responsible for driving occupancy, revenue, and resident retention by leading the community's leasing and marketing efforts. This role oversees leasing staff (as applicable), manages marketing campaigns, monitors leasing activities, and ensures exceptional customer experience for prospects and residents. The ideal candidate combines leadership, strategic planning, and hands-on leasing execution.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Lead the leasing team by training and evaluating performance to meet occupancy and leasing goals.
• Develop and execute marketing, advertising, and sales strategies to maximize community visibility and maintain high occupancy rates.
• Oversee leasing operations including touring, qualifying applicants, preparing lease documents, and managing move-ins and renewals.
• Maintain and monitor an appropriate inventory of "ready" apartments and ensure the community is always market ready.
• Collaborate with the maintenance team to ensure apartment units and community amenities meet aesthetic and safety standards.
• Analyze local market trends, competitor offerings, and traffic data to adjust pricing, concessions, and promotions as needed.
• Generate and review leasing reports, financial summaries, traffic logs, and conversion metrics using property management software (MRI or similar).
• Ensure timely and accurate entry of traffic, notices, leases, and renewals into the management system.
• Plan and implement leasing events, resident engagement activities, and renewal programs.
• Address resident and prospect inquiries or complaints with professionalism and prompt resolution.
• Prepare and deliver leasing and marketing performance updates to owners and senior management.

QUALIFICATIONS

• High School Diploma or equivalent.
• Minimum of one year multifamily leasing experience.
• Proficient with Microsoft Office and Property Management software experience is a must.
• Solid knowledge of leasing, marketing, and customer service best practices.
• Experience managing or heavily utilizing social media for leasing and outreach (Facebook, Instagram, etc.) is preferred.
• Excellent organizational and communication skills with the ability to manage multiple tasks and deadlines in a fast-paced environment.
• Strong attention to detail, problem-solving skills, and the ability to work independently or as part of a team.
• Must be customer-service oriented with the ability to interact professionally with residents and vendors.
• Flexibility to work weekends if required by the property.
• Valid driver's license required (for operating golf carts if applicable).

WHAT WE OFFER:

• Competitive Salaries & Bonuses
• Medical, Dental & Vision Plans
• 401(k) Plan with Employer Matching Contributions
• Paid Time Off (PTO) & 10+ Paid Holidays
• Paid Parental Leave
• Paid Birthday Off (Multifamily)
• Flexible Spending Accounts
• Company-Paid Long-Term Disability
• Company-Paid Life Insurance
• Short-Term Disability
• Health Savings Account with Employer Contributions
• Pre-Tax Commuter Benefit (Corporate)
• Wellness Perks
• FinFit Financial Wellness Program
• Legal Resources
• Employee Apartment Discount
• Employee Referral Program
• Employee Assistance Program
• Tuition Reimbursement
• Insta Pay Eligible
• Volunteer & Community Service Opportunities
• Employee Recognition & Awards

Benefit eligibility will be determined at the time of hire. Eligibility for certain benefits may vary based on position, location, hours worked, and other qualifying criteria.

Veteran Friendly

Harbor Group Management is proudly an Equal Opportunity Employer EOE/M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.