Leasing Manager

MountainCreek Properties Management; Charleston (WV); Vor Ort; USD 35.000 - 52.000; Vollzeit

Benefits dieser Stelle

401(k) matching

Dental insurance

Health insurance

Vision insurance

Paid time off

Employee discounts

Opportunity for advancement

Zusammenfassung

MountainCreek Properties Management is seeking a Leasing Manager in Charleston, WV to maintain high occupancy and resident satisfaction. You will guide prospective residents through tours and the leasing process, coordinate with the management team, and drive occupancy goals while representing company standards.

You will market the community, handle applications and screenings, and build strong resident relationships. The role requires weekend/evening flexibility and solid organizational skills.

Qualifikationen

• Experience in leasing, property management, sales or customer service.
• Strong communication, sales and negotiation skills; able to multitask in a fast-paced environment.
• Proficiency with Microsoft Office and property management software (AppFolio or similar).
• Knowledge of fair housing laws and leasing regulations.
• Availability to work weekends and evenings as required.
• Excellent organizational abilities and attention to detail.

Aufgaben

• Greet prospective residents, give tours and highlight amenities and benefits.
• Respond to inquiries via phone, email, or online platforms and schedule tours.
• Guide applicants through submission, screening and lease signing.
• Meet or exceed leasing and occupancy goals by converting leads to leases.
• Assist in marketing plans, social media, email campaigns and events.
• Keep property listings up-to-date with pricing and descriptions across platforms.
• Orient new residents on community rules, amenities, and resources.
• Address resident complaints promptly to maintain satisfaction.
• Monitor maintenance progress and coordinate with the maintenance team.
• Process rental applications, income verification, background checks and credit screenings.

Kenntnisse

Communication

Sales

Negotiation

Microsoft Office

AppFolio or similar

Fair housing knowledge

Time management

Tools

AppFolio

Microsoft Office

Jobbeschreibung

Benefits:

• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

As a Leasing Manager, you will play a key role in maintaining high occupancy levels and resident satisfaction. You’ll be the first point of contact for prospective residents, guiding them through the leasing process and ensuring a seamless move-in experience. In addition, you’ll work closely with the property management team to market our community, execute lease agreements, and build strong, lasting resident relationships.

Key Responsibilities

Leasing and Sales

• Greet and build rapport with prospective residents, providing tours and highlighting property amenities and benefits.
• Respond promptly to inquiries via phone, email, or online platforms, addressing questions and scheduling tours.
• Guide prospective residents through the leasing process, including application submission, screening, and lease signing.
• Meet or exceed leasing and occupancy goals by effectively converting leads into signed leases.

Marketing and Outreach

• Assist in creating and executing marketing plans to drive traffic, including social media posts, email campaigns, and outreach events.
• Ensure property listings are up-to-date across all online platforms, showcasing professional photography, accurate pricing, and detailed descriptions.
• Coordinate and participate in community events to foster engagement and promote the property.

Tenant/Resident Relations

• Orient new residents to the properties, providing an overview of community rules, amenities, and resources.
• Investigate and resolve resident complaints and concerns in a timely and efficient manner, ensuring high levels of satisfaction.
• Enforce occupancy policies and procedures, maintaining compliance with fair housing laws and company regulations.
• Maintain timely and clear communication with residents, fostering a sense of community and connection.

Maintenance Assistance

• Monitor completion of maintenance and repairs to ensure they are handled promptly and cost-effectively.
• Ensure the security of premises by maintaining security devices and addressing safety concerns.
• Organize and oversee incoming and outgoing inspections, preparing detailed inspection reports.
• Collaborate with the maintenance team to address resident concerns and ensure property upkeep.

Administrative Duties

• Accurately process rental applications, including income verification, background checks, and credit screenings.
• Prepare and maintain lease agreements, ensuring compliance with fair housing laws and company policies.
• Maintain accurate records in property management software (AppFolio experience is a plus).

What We’re Looking For

• Experience: Previous experience in leasing, property management, sales, or customer service is preferred
• Skills: Strong communication, sales, and negotiation skills; ability to handle multiple tasks in a fast-paced environment.
• Tech-Savvy: Comfortable using Microsoft Office and property management software (AppFolio or similar).
• Knowledge: Familiarity with fair housing laws and leasing regulations.
• Flexibility: Availability to work weekends and evenings as required.
• Excellent organizational abilities - efficiently oversee a high-traffic online dashboard.
• Highly detail-oriented - skilled in managing prospective clients' interests and aligning them seamlessly with available options.